Wednesday, December 18, 2019

Analysis Of The Kite Runner - 1078 Words

The Kite Runner by Khaled Hosseini, a story of a boy as he unravels his journey throughout his life. The novel consists of multiple themes such as love, friendship, betrayal, guilt, , secrets, loyalty, and redemption. As the main character, Amir recalls his past events, all of these themes start to unravel specific events that occurred in his life. â€Å"There is a way to be good again† (Hosseini 2) is where the novel unfolds the deep dark life of Amir’s regret and guilt, Baba’s secret, and Hassan’s devotion. The book is a true masterpiece which keeps the readers glued to the story as it unfolds. One of the reasons, the story attracts many readers is due to The United States recent conflict with Afghanistan. However, the story has a personal†¦show more content†¦Amir stumbles upon an alley. In the alley, he sees the Hassan trap by three boys named Assef, Kamal, and Wali. All they asked of Hassan is to give up the blue kite. However, Hassan’ s loyalty and friendship toward Amir prevented Hassan to give up the kite. As the tension built, Assef lets Hassan have the kite, but in-return he does unthinkable. Assef rapes Hassan as Amir watched unnoticeably from the alley (Hosseini 62-66). This was Amir’s chance to prove his true friendship by stepping in to save Hassan. Instead, Amir ran â€Å"because I was a coward. I was afraid of Assef and what he could do to me. I was afraid of getting hurt. That’s what I told myself as I turned my back to the alley, to Hassan† (Hosseini 68). According to Amir, â€Å"Maybe Hassan was the price I had to pay, the lamb I had to slay, to win Baba† (Hosseini 68). â€Å"He was just a Hazara, wasn’t he?† (Hosseini 68). This was the event that changed Amir’s life forever. However, was Amir decision of not doing anything justifiable? Many readers would argue that it was not. However, looking at social classes, social structures, and beliefs could of have prevented Amir to take any action. Amir grew up knowing that Hazaras are lower class people with no privileges. Even their education system and Amir’s teacher despise the existence of Hazara. Only thing Amir knew about Hazaras was â€Å"That they were Mogul descendants, and that they looked a little like Chinese people. School textbooks barelyShow MoreRelatedCritical Analysis Of The Kite Runner1090 Words   |  5 Pages– H 31 October 2017 Consequences of War: A Critical Analysis of the Kite Runner On a day to day basis, an individual is faced with an obstacle they must overcome, ultimately defining their morals and values. In the literature perspective, the novel The Kite Runner delivers multiple thematic ideas that portray the struggles of characters in their ordinary lives. Khaled Hosseini, author and physician, released his debut novel The Kite Runner in the year of 2003. This novel is written in the firstRead MoreThematic Analysis Of The Kite Runner 1377 Words   |  6 PagesThematic Analysis of the Kite Runner John Piper once said, â€Å"Redemption is not perfection, the redeemed must realize their mistakes.† One can see an idea similar to this in Kahled Hosseini’s The Kite Runner. In the story, the author sends the message that redemption can be a lifelong pursuit, and until achieved, happiness will not be obtained. The first time the reader is introduced to the theme comes at a time when Amir is feeling as though he is not deserving of his fathers appreciation. â€Å"BecauseRead MoreAnalysis Of The Kite Runner 1016 Words   |  5 PagesAccording to the dictionary redemption means â€Å" The act of saving from sin†. The kite Runner is about two boys that goes through violence and betrayal in Kabul, Afghanistan. One of the main characters Amir decided not to help his best friend caused their conflicts to grow. This reveals the theme of redemption throughout the Kite Runner. Most importantly, there is a motivation behind why Amir battles very nearly his whole existence with reclamation and that is on the grounds that Amir s hirelingRead MoreThe Kite Runner Analysis1237 Words   |  5 Pageshow political power such as the Taliban can bring out the evil in people but he also demonstrates how there is oppressive male power in relationships that also brings out the same human nature. He uses overbearing masculine characters in the The Kite Runner and gender roles to express how men were given the right to act in such horrific ways towards women. In Afghanistan there are many restrictions against women. Men have control over their wives and girlfriends. They have the dominant power and sinceRead MoreThe Kite Runner Analysis772 Words   |  4 PagesThe Kite Runner by Khaled Hosseini was a touching book that revolved around loyalty within a friendship. The friendship between Hassan and Amir had some difficulties. A true friendship can be hard to find(,) but c an be one of the most vital things to being truly happy. Both Hassan and Amir had proven their loyalty to each other by the end of The Kite Runner. Loyalty was a crucial part in Hassan and Amir’s friendship.   Ã‚  Ã‚   In the beginning, Hassan was not only loyal to Amir because that was his dutyRead MoreCritical Analysis Of The Kite Runner 1899 Words   |  8 PagesCritical Analysis of The Kite Runner â€Å"It may be unfair, but what happens in a few days, sometimes even a single day, can change the course of a whole lifetime†¦Ã¢â‚¬  (142). Khaled Hosseini’s The Kite Runner unfolds the story of the affluent youth Amir and his servant friend Hassan, who are separated by a traumatizing sexual assault and the 1979 Soviet Union invasion of Afghanistan. Despite a fresh start in San Francisco, Amir is devoured by guilt for failing to protect his loyal friend. Many years laterRead MoreLiterary Analysis Of The Kite Runner 1229 Words   |  5 PagesShyanne Nobles Ms. Mastrokyriakos English 4A Literary Analysis on â€Å"The Kite Runner† Edward Michael a British adventurer, writer and television presenter of Man vs. Wild always says â€Å"survival can be summed up in three words - never give up. That’s the heart of it really. Just keep trying†. The Kite Runner is a fictional book with a heartbreaking plot and struggling characters that are easily sympathetic to the readers. An Afghani child that has to make life changing decisions at such a young ageRead MoreThe Kite Runner Analysis 1844 Words   |  8 PagesTherefore, being a father is very difficult, having to overcome obstacles and being strong for each other. A well-known saying â€Å"like father, like son† is evident in this novel by the different ties of relationship each character had. In the novel, The Kite Runner, Khaled Hosseini proves that there is need of a fatherly figure when growing up. Having a father-son bond helps the child differentiate right from wrong. The relationship which demonstrates the need of a father figure is depic ted by Baba and AmirRead MoreAnalysis Of The Kite Runner 1229 Words   |  5 PagesThe Kite Runner’s plot is centered on the story of Amir, a young boy who grew up in Afghanistan with his father, and friend, Hassan. Amir was raised without a mother, and had no womanly influence in his life until he was married. This lack of women in the storyline has caused some to argue that the novel is demeaning to women (Gomez). The vulgar language and explicit themes are seen as demoralizing towards the female gender (Schaub). In the novel the women are required to remain committed and submissiveRead MoreAnalysis Of The Kite Runner 1359 Words   |  6 Pages One major theme that is evident in The Kite Runner is that scars are reminders of life’s pain and regret, and, though you can ease the regret and the scars will fade, neither will completely go away. We all have regrets and always will, but though it will be a long hard process we can lessen them through redemption. The m ajority of The Kite Runner is about the narrator and protagonist, Amir. Almost all of the characters in The Kite Runner have scars, whether they are physical or emotional. Baba

Monday, December 9, 2019

Problem Identification Research-Samples for Students-Myassignment

Question: Distinguish between problem identification research and problem-solving research. Provide an example for both. Answer: Difference between problem identification research and problem solving research with examples Although problem identification research and problem solving research are interrelated but there exists some basic differences between the two types of marketing research. Before identifying the problem in the research, it is important for the researcher to gather the information of the subject before addressing the research problem. It is important for the researcher to check that the problem that is identified is not too narrow or vague. This is important because it is necessary to understand the nature of the problem and solve it accordingly (Sekaran Bougie, 2016). In problem identification research, the researcher conducts the research to identify such problems which are not clear or apparently identified or visible and this type of problem may emerge or lead to certain risks in future. Examples of problem identification research are the market share or sales analysis of a particular company. On the other hand, in problem solving research, the researcher conducts the research to identify the specific marketing problem which exists or is easily recognizable. Examples of problem solving research are segmentation, promotion, pricing and distribution. After the identification of the problem or the opportunity, the problem solving research is undertaken or carried out (Best Kahn, 2016). References Best, J. W., Kahn, J. V. (2016).Research in education. Pearson Education India. Sekaran, U., Bougie, R. (2016).Research methods for business: A skill building approach. John Wiley Sons.

Monday, December 2, 2019

The Kari free essay sample

Kari (car-ee) NOT TO BE MISTAKEN FOR CARRIE, CARY, KERRY, OR CORY Latin Roots: Karis Swensonius Meaning: Totally Awesome Species: Human Part of Speech: Noun Definition: This interesting creature resides in the suburbs of Bergen County, New Jersey (all the way at the top, two minutes away from New York State). Being from a middle class family, this girl has grown up like many of her friends, provided with the basic necessities for survival: love, shelter, happiness, and determination. The Kari can be found doing various activities during the day. Her main dwelling is a cave-like area called the â€Å"band room.† One can find this Kari creature spending time practicing the flute, a musical instrument that has been shown to bring joy to the Kari’s life, and doing what she does best: being a band geek (from the Latin root: bandus geekus, meaning one who looks good in a uniform). We will write a custom essay sample on The Kari or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page She doesn’t seem to mind this labeling and when asked about it, the Kari simply stated, â€Å"Band just happens to be my Narnia. It can be whatever I want it to be.† Researchers have shown that the Kari is the leader of the Marching Band, leading to her being called the Drum Major. The enthusiasm that results from this position is above normal and is still to be calculated. While not in the band room, though this is rare, the Kari can be seen diligently working at a local market as a cashier, happily ringing up orders for customers and bagging their groceries. Her meager paychecks allow the Kari to purchase the finer things in life, like clothes, shoes, books, etc. Her main mode of transportation is a car bestowed upon her by her brother, an Andrew, a sub-species of Swensonius who joined the Army. The diet of the Kari differs depending on the day. The Kari’s appearance changes daily, the constants being her blonde hair, blue eyes, and pale, but not Casper-esque, skin. After school, the Kari has been known to actively participate in the Environmental Club, working to promote a greener way of living, and the Spanish Club, enjoying the cultural experience. A notable event in the life of the Kari was when she was nominated to go to Jersey Girls State, a prestigious one-week program for girls with leadership qualities that provided the girls with political knowledge. During the week, the Kari gave a speech in front of roughly 450 people. Never having done this before, the Kari found herself very comfortable speaking to such a large audience and since then loves public speaking. However, this goes against the nature of the Kari, having evolved from a shy timid girl, who could barely speak in front of her class in school Having the brain size of an average human, the Kari has pushed herself into challenging classes in hopes of expanding her vocabulary and becoming more appealing to her favorite college. The Kari’s self-determination and motivation has led her to taking an online class this semester. While the class can get lonely from the lack of inter-student connection, she does not mind the peace and quiet it provides. In her primitive form, the Kari, when observed outside of her habitat, had been known to shy away from uncomfortable situations, but now, after 17 years of evolution, the Kari can be seen taking challenges head on, although being careful not to mess up her hair. In recent sightings, the Kari has been seen pumping up the marching band at football games, gearing up for the final show of her high school career. While the end will be sad, the Kari knows that marching band in college will be even better. With her uniform hung up in the closet, the Kari has finished her application. Anxiously awaiting the precious letters of acceptance, she is hoping for the best, while preparing for the worst. As the Kari keeps her head up and her eyes on the horizon, she marches to the beat of her own drum and looks forward to the surprises of tomorrow.

Wednesday, November 27, 2019

Cats Cradle by Kurt Vonnegut

Cats Cradle by Kurt Vonnegut Free Online Research Papers An event I chose from Cats Cradle by Kurt Vonnegut was from chapter six. The event I chose in the book was the day that the atomic bomb was going to hit Japan and Newt, the son of a scientist,writes a letter to John. There was a scence when Newt was sitting outside of his fathers work office on the carpet playing with his toy trucks. His father was one of the people who were involved in making the atomic bomb. While Newt was playing outside, his father came out with a string he got from a manuscript and tried to play with John. John’s father rarely even spoke to him or played any games so Newtwas surprised. â€Å"He had hardly ever even spoken to me(Vonnegut12). He made the string into a shape of the cats cradle and waved it in front of johns face. See?see?see? Cats cradle. See the cats cradle? See where the nice pussycat sleeps? Meow meow(Vonnegut12). Newt was not very interested in it and it seemed he was more interested in how his father looked like up close. His pores looks as big as the craters on the moon. His ears and nostrils were stuffed with hair. Cigar smoke made him smell like mouth of hell. So close up, my father was the ugliest thing I have ever seen.(Vonnegut12). Whe n his father started to sing, John started to cry and ran away from his father. I found this funny and it kind of persuades me to go on and read more. This scene I chose from the book develops humor and rejection as a theme. I chose humor as a theme because Newts reaction toward his father after he tried to play with Newt made me laugh. â€Å"I burst into tears. I jumped up and ran out of the house as fast as I could go(Vonnegut12). It seemed that he got frighten by his father’s looks. I did feel bad for the father because he was really hurt by John’s reaction. â€Å"My sister Angela has told me many times that I really hurt my father that day when I wouldn’t admire the cats cradle, when I wouldn’t stay there on the carpet with my father and listen to him sing(Vonnegut13).and that’s when rejection comes in. When Newt ran away crying from his father scared, the father was basically rejected by his son. It seemed like Newt didn’t want to play with him because he was frighten by how ugly his father looked . I also find this pretty weird because Newt realizes how his father looked when he saw him up close. I think this scenes purpose was to catch the readers’ attention and it worked. It interested me and I read on longer. How he thought of his father and especially his reaction towards it. I think it gives the readers a laugh. Rejection is also important in this scene because no one wants to be rejected by their children and Newts father felt rejected when Newt ran away crying from him. Overall, humor and rejection are what sets a theme in this scene. Newts reaction toward his father was funny, and Newt running away from his father gave off this rejected feeling. I picked this scene because I was getting bored and it caught my attention to read on. Research Papers on Cat’s Cradle by Kurt VonnegutBook Review on The Autobiography of Malcolm XPersonal Experience with Teen PregnancyWhere Wild and West MeetComparison: Letter from Birmingham and CritoHonest Iagos Truth through DeceptionEffects of Television Violence on ChildrenHip-Hop is Art19 Century Society: A Deeply Divided EraThe Spring and AutumnTrailblazing by Eric Anderson

Saturday, November 23, 2019

Raul Castro Biography and Profile

Raul Castro Biography and Profile Raà ºl Castro (1931-) is the current President of Cuba and brother of Cuban Revolution leader Fidel Castro. Unlike his brother, Raà ºl is quiet and reserved and spent most of his life in his older brother’s shadow. Nevertheless, Raà ºl played a very important role in the Cuban Revolution as well as in the government of Cuba after the revolution was over. Early Years Raà ºl Modesto Castro Ruz was one of the  several illegitimate children born to sugar farmer Angel Castro and his maid, Lina Ruz Gonzlez. Young Raà ºl attended the same schools as his older brother but was neither as studious nor gregarious as Fidel. He was just as rebellious, however, and had a history of discipline problems. When Fidel became active in student groups as a leader, Raà ºl quietly joined a student communist group. He would always be as ardent a communist as his brother, if not more so. Raà ºl eventually became a leader himself of these student groups, organizing protests and demonstrations. Personal Life Raà ºl married his girlfriend and fellow revolutionary Vilma Espà ­n not long after the triumph of the revolution. They have four children. She passed away in 2007. Raà ºl leads an austere personal life, although there have been rumors that he may be an alcoholic. He is thought to despise homosexuals and reputedly influenced Fidel to jail them in the early years of their administration. Raà ºl has been consistently dogged by rumors that Angel Castro was not his real father. The most likely candidate, former rural guardsman Felipe Miraval, never denied nor confirmed the possibility. Moncada Like many socialists, Raà ºl was disgusted by the dictatorship of Fulgencio Batista. When Fidel began planning a revolution, Raà ºl was included from the start. The first armed action of the rebels was the July 26, 1953, attack on the federal barracks at Moncada outside of Santiago. Raà ºl, barely 22 years old, was assigned to the team sent to occupy the Palace of Justice. His car got lost on the way there, so they arrived late, but did secure the building. When the operation fell apart, Raà ºl and his companions dropped their weapons, put on civilian clothes, and walked out onto the street. He was eventually arrested. Prison and Exile Raà ºl was convicted of his role in the uprising and sentenced to 13 years in prison. Like his brother and some of the other leaders of the Moncada assault, he was sent to the Isle of Pines prison. There, they formed the 26th of July Movement (named for the date of the Moncada assault) and began plotting how to continue the revolution. In 1955 President Batista, responding to international pressure to release political prisoners, freed the men who had planned and carried out the Moncada assault. Fidel and Raà ºl, fearing for their lives, quickly went into exile in Mexico. Return to Cuba During their time in exile, Raà ºl befriended Ernesto â€Å"Chà ©Ã¢â‚¬  Guevara, an Argentine doctor who was also a committed communist. Raà ºl introduced his new friend to his brother, and the two hit it right off. Raà ºl, by now a veteran of armed actions as well as prison, took an active role in the 26th of July Movement. Raà ºl, Fidel, Chà ©, and new recruit Camilo Cienfuegos were among the 82 people who crowded on board the 12-person yacht Granma in November 1956 along with food and weapons to return to Cuba and start the revolution. In the Sierra Miraculously, the battered Granma carried all 82 passengers the 1,500 miles to Cuba. The rebels were quickly discovered and attacked by the army, however, and less than 20 made it into the Sierra Maestra Mountains. The Castro brothers soon began waging a guerrilla war against Batista, collecting recruits and weapons when they could. In 1958 Raà ºl was promoted to Comandante and given a force of 65 men and sent to the north coast of Oriente Province. While there, he imprisoned about 50 Americans, hoping to use them to keep the United States from intervening on behalf of Batista. The hostages were quickly released. Triumph of the Revolution In the waning days of 1958, Fidel made his move, sending Cienfuegos and Guevara in command of most of the rebel army, against army installations and important cities. When Guevara decisively won the Battle of Santa Clara, Batista realized he could not win and fled the country on January 1, 1959. The rebels, including Raà ºl, rode triumphantly into Havana. Mopping Up After Batista In the immediate aftermath of the revolution, Raà ºl and Chà © were given the task of rooting out supporters of former dictator Batista. Raà ºl, who had already begun setting up an intelligence service, was the perfect man for the job: he was ruthless and totally loyal to his brother. Raà ºl and Chà © oversaw hundreds of trials, many of which resulted in executions. Most of those executed had served as policemen or army officers under Batista. Role in Government and Legacy As Fidel Castro transformed the revolution into government, he came to rely on Raà ºl more and more. In the 50 years after the revolution, Raà ºl served as head of the Communist Party, minister of defense, vice president of the Council of State, and many more important positions. He has generally been most identified with the military: he has been Cuba’s top-ranking military officer since soon after the Revolution. He advised his brother during times of crisis such as the Bay of Pigs Invasion and the Cuban Missile Crisis. As Fidel’s health faded, Raà ºl came to be considered as the logical (and perhaps the only possible) successor. An ailing Castro turned over the reins of power to Raà ºl in July 2006, and in January 2008 Raà ºl was elected president in his own right, Fidel having withdrawn his name from consideration. Many see Raà ºl as being more pragmatic than Fidel, and there was some hope that Raà ºl would loosen the restrictions placed on Cuban citizens. He has done so, although not to the extent that some expected. Cubans can now own cell phones and consumer electronics. Economic reforms were implemented in 2011 to encourage more private initiative, foreign investment, and agrarian reforms. He limited terms for president, and he will step down after his second term as president ends in 2018. Normalization of relations with the United States began in earnest under  Raà ºl, and full diplomatic relations were resumed in 2015. President Obama visited Cuba and met with  Raà ºl in 2016. It will be interesting to see who succeeds Raà ºl as President of Cuba, as the torch gets handed to the next generation. Sources Castaà ±eda, Jorge C. Compaà ±ero: The Life and Death of Che Guevara. New York: Vintage Books, 1997. Coltman, Leycester. The Real Fidel Castro. New Haven and London: Yale University Press, 2003.

Thursday, November 21, 2019

Crafting a Compensation & Benefits Plan Research Paper

Crafting a Compensation & Benefits Plan - Research Paper Example important aspects of comparison salary, medical, dental, vision, retirement, life insurance and vacation benefits of three companies are taken into consideration. Moreover, the paper based on the aforementioned factors will formulate a compensation plan for the organization I am associated. The welding company was founded in the year 2000. During the period of 2009, it was recognized as a limited organization. The prime aim of establishing the company is to supply products that include metal, submerged arc, wires and other products across a city. The company had faced difficulties with respect to obligations towards its employees. The company is required to select the appropriate alternative compensation and benefits plan in order to meet the labor difficulties. Additionally, the company needs to make significant analysis of other companies offering benefits and compensations for the retention of employees and working conditions to mitigate the challenges of the company. The tabulated compensation and benefit plan of Joe’s Welding and Machine, Paragon Pipe Fitting and Acme Tool and Engineering indicates that the compensation benefits that were offered by Acme Tool and Engineering company is significantly better than the offering of other companies. The salary offered by the Acme is higher compared to other companies. Moreover, the analysis also reveals that Acme has witnessed high stability in its human resource management compared to that of Joe’s and Paragon. The evaluation reflected that the Acme depicts a strong choice and section for the people who were looking for the new job in the welding and manufacturing industry. Moreover, implementation of more or less similar policy into our organization would help to meet the significant challenges and the changing requirements of the business. In the changing business dynamics, organizations need to change their working structure constantly with the technological advancement. In this regard, in order to manage

Tuesday, November 19, 2019

Education system in Saudi Arabia and the United States Research Paper

Education system in Saudi Arabia and the United States - Research Paper Example Similarities between the US and Saudi Arabian education systems In both countries, the government has a great influence on education. For instance, governments of both countries fund the free public education. It is mandatory for children to attend school in both countries. Education is offered by the public and private institutions in both countries. Public institutions are obliged to follow a common curriculum set by the various education boards. The private institutions are free to develop their curriculum, but the designed curriculum should be within the limits of low. The private institutions have freedom determine the fee to be paid by students for offering the education services. In both countries, the higher education has gone through massive improvement and transformation (Cordesman, 2003). The number of universities and tertiary institution in both countries has been on an increase in the past few decades. The government and the private sectors have been involved in developing the higher education in both the US and Saudi Arabia. In addition, the systems in both countries facilitate awarding of scholarships to students wishing to pursue higher education. Awarding of scholarships is open not only to the residents of the respective countries but also students from foreign countries. Essentially, the education systems of both countries accommodate foreign education exchange programs.

Sunday, November 17, 2019

Outline What Radio Station Or Stations You Listen Essay Example for Free

Outline What Radio Station Or Stations You Listen Essay My interests in listening to radio and TV programs are focused mainly on news programs, current affairs features and interviews. I am excited by interviews of world leaders, the current news and programs relating to current affairs. For this reason, my favorite channel on radio is CBC Radio One and my preferred channel on TV is CNN. The radio station that I listen to for news and current affairs is Radio One, it is a CBC channel and the World Report makes me abreast of major news program. It is broadcast at one hour interval so that I can listen to it even if I miss one bulletin. The World Report in the morning allows me to keep abreast of the international new that have taken place during the night. In addition, the program has domestic stories and the events that are expected to happen during the day. Listening to Radio One in the morning makes me ready to face the day. Also I love listening to the voice of Judy Maddren every morning. It is refreshing. Another program that I like listening to is Sounds Like Canada on Radio One. It is Shelagh Rogers’ perspective on the different communities and citizens of Canada. The program explores the diversity and allows us to meet her guests every weekday. Another program that I enjoy listening to regularly on Radio One is As It Happens in the evening. This program is a current affairs program that brings interesting interviews with world leaders and deposed leaders. The program loves eccentricities and I love the program for the depth to which it goes in probing every story. The program addresses complaints, digs into demonstrations, carries cries for justice and investigates bizarre scenarios. This is really an exciting program. On the television the program that I like the best is Larry-King Live on CNN. I like this show because of the manner in which interviews and discussions are carried out. Larry-King shows great sensitivity towards the people he interviews and the results are great. The persons whom he interviews open up. He takes phone calls from all over the world. The persons he has interviewed recently are Anna Nicole Smith, Rudi Giuliani and Judge Judy! Again on CNN, I watch the Anderson Cooper 360 degrees. This show gives me a good look at world events, including the most important news from all over the world. Why I find this show fascinating is that it presents the most mundane news in an interesting manner and it also gives news that would normally have been ignored by other news channels. I also like the medical news given by Dr. Sanjay Gupta in this program. I have got several useful health tips from this program. Some of the important features of Anderson Cooper 360 degrees that I like are the blog, newsmaker interviews and ‘keeping them honest’. I really like the honesty tilt to the shows. It really catches crooks. On CNN I like the ’Late Edition’ (Cable News Network 2007). This show dishes out excellent interviews with leaders. The interviewees have included the president of the USA, the US Vice-President and the past president. In addition there are international stories and the latest news. I like this program because the interviews are high profile, the news objective and features interesting. To sum, I love listening to Radio One, a CBC channel, the programs that I like are the World Report, As It Happens, and Sounds Like Canada. On the TV the programs that I watch are on the CNN. These programs are Larry-King Live, Anderson Cooper 360 degrees and the ‘Late Edition’.

Thursday, November 14, 2019

The Elderly and Malnutrition Essay -- Health Nutrition Pyramid Diet

The Elderly and Malnutrition      Ã‚  Ã‚  Ã‚  Ã‚   At any age, nutrition is vital to maintaining health and enhancing quality of life.   However, achieving good nutrition can be especially difficult for the elderly, the fastest growing portion of America's population.   Many factors, including physiological changes, changes in nutritional needs, illness and physical limitations, food-medication interactions, depression and loneliness, and food insecurity are common causes of malnutrition in the elderly.   This paper will explore factors affecting elderly nutrition, provide suggestions for obtaining and maintaining good nutrition after age 65, and describe the services available to help the elderly meet their nutritional needs.  Ã‚        Ã‚  Ã‚  Ã‚  Ã‚   A number of factors influence the nutritional status of the elderly.   First, several physiological changes impact elderly nutritional requirements.   Changes in taste and smell may decrease an individual's appetite or desire for food.   Gastro-intestinal motility decreases with age and may lead to constipation, decreased nutrient absorption, and a decrease in fat and protein absorption.   Metabolism also slows with age; this results in a decrease of lean body mass and an increase in body fat (8).   Lastly, bone mass decreases, leaving the elderly vulnerable to bone fractures from falls and osteoporosis.      Ã‚  Ã‚  Ã‚  Ã‚   Ultimately, these physiological changes result in different nutritional needs for the elderly.   The Food and Nutrition Board of the National Academy of Sciences issues the Recommended Daily Allowances for healthy people over the age of 51.   However, these RDAs are limited in that they have been derived from studies of younger, healthy populations and do not account ... ...;. 5) Good Nutrition is Ageless. Egg Nutrition Center. 22 Jan. 2002 <http://www.enc-online.org/elderly.htm>. 6) Good Nutrition for Seniors Caregiver Fact Sheet. 9 Aug. 2001. National Network for Health. 22 Jan. 2002 <http://www.nnh.org/products/gnfs.htm>. 7) Home page. Meals on Wheels Association of America. 22 Jan. 2000.   <http://www.projectmeal.org/mowaa.html>. 8) "Nutrition Index."   Gerontology and Geriatric Dentistry n.d.: n. pag. Columbia University Dental Education Software. N.d. 9) A Profile on Older Americans: 2001. 10 Jan. 2002. Administration on Aging. 22 Jan. 2002 <http://www.aoa.gov/default.htm>. 10) The Warning Signs. New York State Office for the Aging. 22 Jan. 2002 <http://agingwell.state.ny.us/eatwell/warning.htm>. 11) Wieand, Jane. Telephone Interview. 22 Jan. 2002.      

Tuesday, November 12, 2019

Diverse Family Structures

There are many situations that are included in the description of what a diverse family structure represents, and homelessness is one revelation. After watching the video of Mr. Keiley, the teacher from the Monarch School, I reflected on his comments regarding teaching and homelessness and found that I did not share his beliefs about if the child’s parents are struggling then the children will struggle as well. As the classroom teacher I would not assume that the child’s success or failure is a direct result of the parent.There are many times when the parent is doing everything they can to help the child’s success in the classroom but they simply are not able to accomplish the goal they have set. Despite the circumstances children are often times very resilient and able to accomplish quite a bit. Just as in the video, Mr. Keiley was shocked to learn that the child was homeless, but was able to come to school and do remarkably well despite her personal situation. While at school, she focused on doing her absolute best and did not let the fact that she was homeless affect her thirst for knowledge.She was able to put things in perspective and focus on what needed to be done in the setting she was in, just as she is probably able to do what she needs to do when not in school to adapt to the situation of homelessness. As the classroom teacher, if I were aware of a student with these same or similar issues of homelessness I would continue to do all that I could for this student academically. I would allow the student to come to class early or stay late if they wanted in order to have access to materials, technology, and resources to do their work.I would also make sure that they had ample opportunity to complete assignments as well as provide any material that they would need. By providing information to resources and informing the family of programs designed to help diverse families would be a definite goal. I would also contact organizations to provide donations to families in need so that they could get clothing, food, and even school supplies. I would definitely want to make a connection with the families at this school, but I would not want to embarrass them either.I would first make them comfortable with me by not being judgmental and showing empathy. I would make sure that they were aware of particular services that could benefit them, and encourage them to take part in community events that were open to everyone so that they would not feel singled out. Of course if they were open to me about their situation and comfortable about expressing what their needs were, I would help them in any and all ways I could to better their situation.I would provide them with not only information but services that are offered to families in their situation such as shelters and pantries. There are quite a few strategies that I would utilize in order to support a consistent, effective, and reliable learning environment. According to ou r text they list materials, interactions, and questions as ways to support diverse families and children in the program and classroom. By incorporating students experiences, interests and real-life situations into the instruction is a key strategy that helps support the learning environment.This way you can provide meaningful learning opportunities for students to help them feel a connection to what they are learning and make sense of it if it relates to them in some way. Another strategy I would use is to promote cross cultural understandings and the importance of diversity. This will make families feel important and as though they matter. I would also provide essential support for students who appeared to be struggling with the content by selecting and utilizing a variety of technology that supports the student learning.Lastly, by making lesson connections to the community, society, and current events will help tremendously in supporting a consistent, effective, and reliable learn ing environment. An excellent source to implement this strategy is the TEL (Tennessee Electronic Library) which is found on the Tennessee Department of Education website link http://tntel. tnsos. org/index. htm. With these strategies in place, I have no doubt that the learning environment I provide will surely be consistent, effective, and reliable for the children in my class.

Sunday, November 10, 2019

Education in the Philippines Essay

1. Cite at least three objectives of the 1992 EDCOM, 1998 PESS and 1998 PCER. The three innovations to the Philippine education system had these common objectives: * To introduce curricular reform curricular reforms in the school organization * To investigate the modes of delivery, policy structures, and pedagogical philosophies and recommend enrichment thereof * To align education’s modalities to the needs of the times 2. What are the common findings and recommendations of the three studies conducted in relation to the Philippine education system? A. Common Findings i. High dropout rates especially in rural areas ii. Mastery of students in important competencies as shown in achievement levels iii. High levels of simple literacy among 15-24 year-olds and 15+ year-olds iv. Highest repetition rate in Grade I v. Children were generally handicapped by serious deficiencies in their personal constitution and in the skills they needed to successfully go through the absorption of learning B. Recommendations i. Tri-focalization in the management of supervision of basic education, technical-vocational education, and tertiary education ii. Ensure adequate financing and improve the quality of basic education iii. Slow and reverse the haphazard expansion of low-quality tertiary education iv. Provide equitable access to education at all levels so deserving households and communities can benefit from the provision of public education v. Improve overall sector management through greater local participation and accountability 3. Identify the actions taken by the concerned agencies to respond to the recommendations of the studies conducted? Actions taken are the following: * Congress enacted Republic Act 7722 that created the Commission on Higher Education (CHED) that is responsible for higher education * Congress enacted Republic Act 7796 that created the Technical Skills Development Authority (TESDA) which is duty-bound to supervise and manage post-secondary and middle-level manpower training and development * Congress enacted Republic Act 9155 that created the Department of Education (DepEd) that handles basic education (elementary and secondary levels) * For a time, there was moratorium on the establishment of State Colleges and Universities (SCUs) * Tertiary education has been given reduced allocation for Maintenance and Other Operating Expenses (MOOE) * Surveys on applied assessment methodologies and processes were conducted * Republic Act 10029 (Philippine Psychology Act of 2009) was enacted into law that aims to maintain the development of assessment which is part of the services offered by psychologists * Executive Order No. 46 established the Presidential Commission on Educational Reform (PCER) that is a multi-sectoral body that defined a comprehensive and budget-feasible program of reform in the education system 4. Do the actions taken have an impact on the ailing Philippine educational system? Yes. In many ways the actions taken by the respective agencies of the government have created impact to the Philippine education system. For instance, DepEd has now concentrated in strengthening the knowledge and skills of elementary and secondary level learners in order to prepare them to the more rigorous life in tertiary education. In addition, CHED has introduced the emphasis of research in support to new teaching methodologies and has identified â€Å"Centers of Excellence† and â€Å"Centers of Development† among colleges and universities nationwide. Then TESDA hones the skills of middle-level manpower that is needed in the country and overseas. Although much has to be done yet to create an atmosphere of genuine excellent Philippine education system, more and more actions have been undertaken by the government to address the pressing problems on deteriorating quality of education. Aside from enhancing the competencies of learner.

Thursday, November 7, 2019

Free Essays on Where The Red Fern Grows~summary~

Billy lives on a farm. He wants two good coonhounds very badly, but his Papa cannot afford any. Billy works hard, selling fruit and bait to fishermen, so eventually he has enough money for the dogs. He gives the money to his grandfather, who orders the dogs for him. Billy sneaks off in the middle of the night to go to town and pick them up. While in town, other children pick on him, but he stands up for himself and is helped by the sheriff. On his way home, he and his two pups sleep in a cave. Outside, they hear a mountain lion, and the pups bravely howl back. He decides to name them Old Dan and Little Ann. He can see that Old Dan is very brave, and that Little Ann is very smart. Once home, he wants to begin training them. He has to have a raccoon hide to train them with. His grandfather shows him a way to set a trap that will catch even a clever coon. Just when he is about to give up on the traps, he catches a coon. The next day he begins to train Old Dan and Littl! e Ann. By the time raccoon season starts in the fall, they are ready. On the first night, his dogs tree a coon in the biggest tree imaginable. Billy immediately sees that it will take days to cut down. He is determined to cut it down, because he told his dogs that if they could tree a coon he would take care of the rest. His dogs are counting on him. His parents bring him food. His grandfather shows him how to make a scarecrow, to keep the coon in the tree so he can go home and eat dinner. When the big sycamore finally falls and his dogs catch the coon, he is very proud. Billy goes coon hunting almost every night. His father relieves him of his chores, and Billy gives him the money from his coonskins. Sometimes, coons try to trick his dogs, and Old Dan gets into trouble. One night, Dan gets stuck in a muskrat hole. Another night, he climbs a tree. Little Ann is usually too smart to get into trouble, but one night, after the first snowfall, she falls through the ice on the ... Free Essays on Where The Red Fern Grows~summary~ Free Essays on Where The Red Fern Grows~summary~ Billy lives on a farm. He wants two good coonhounds very badly, but his Papa cannot afford any. Billy works hard, selling fruit and bait to fishermen, so eventually he has enough money for the dogs. He gives the money to his grandfather, who orders the dogs for him. Billy sneaks off in the middle of the night to go to town and pick them up. While in town, other children pick on him, but he stands up for himself and is helped by the sheriff. On his way home, he and his two pups sleep in a cave. Outside, they hear a mountain lion, and the pups bravely howl back. He decides to name them Old Dan and Little Ann. He can see that Old Dan is very brave, and that Little Ann is very smart. Once home, he wants to begin training them. He has to have a raccoon hide to train them with. His grandfather shows him a way to set a trap that will catch even a clever coon. Just when he is about to give up on the traps, he catches a coon. The next day he begins to train Old Dan and Littl! e Ann. By the time raccoon season starts in the fall, they are ready. On the first night, his dogs tree a coon in the biggest tree imaginable. Billy immediately sees that it will take days to cut down. He is determined to cut it down, because he told his dogs that if they could tree a coon he would take care of the rest. His dogs are counting on him. His parents bring him food. His grandfather shows him how to make a scarecrow, to keep the coon in the tree so he can go home and eat dinner. When the big sycamore finally falls and his dogs catch the coon, he is very proud. Billy goes coon hunting almost every night. His father relieves him of his chores, and Billy gives him the money from his coonskins. Sometimes, coons try to trick his dogs, and Old Dan gets into trouble. One night, Dan gets stuck in a muskrat hole. Another night, he climbs a tree. Little Ann is usually too smart to get into trouble, but one night, after the first snowfall, she falls through the ice on the ...

Tuesday, November 5, 2019

An Idealized Model in Physics

An Idealized Model in Physics I once heard an acronym for the best pieces of physics advice I ever got: Keep It Simple, Stupid (KISS). In physics, we are typically dealing with a system that is, in reality, very complex. For an example, lets consider one of the easiest physical systems to analyze: throwing a ball. Idealized Model of Throwing a Tennis Ball You throw a tennis ball into the air and it comes back, and you want to analyze its motion. How complex is this? The ball isnt perfectly round, for one thing; it has that weird fuzzy stuff on it. How does that affect its motion? How windy is it? Did you put a little bit of spin on the ball when you threw it? Almost certainly. All of these things can have an impact on the motion of the ball through the air. And those are the obvious ones! As it goes up, its weight actually changes slightly, based on its distance from the center of the Earth. And the Earth is rotating, so perhaps that will have some bearing on the relative motion of the ball. If the Suns out, then theres light hitting the ball, which may have energy repercussions. Both the Sun and the Moon have gravitational effects on the tennis ball, so should those be taken into account? What about Venus? We quickly see this spiraling out of control. Theres just too much going on in the world for me to figure out how all of it impacts on me throwing the tennis ball? What can we do? Use in Physics In physics, a model (or idealized model) is a simplified version of the physical system that strips away the unnecessary aspects of the situation. One thing that we dont typically worry about is the physical size of the object, nor really its structure. In the tennis ball example, we treat it as a simple point object and ignore the fuzziness. Unless its something were specifically interested in, well also ignore the fact that its spinning. Air resistance is frequently ignored, as is wind. The gravity influences of the Sun, Moon, and other heavenly bodies are ignored, as is the impact of light on the surface of the ball. Once all of these unnecessary distractions are stripped away, you can then begin focusing on the exact qualities of the situation that youre interested in examining. To analyze the motion of a tennis ball, that would typically be the displacements, velocities, and gravity forces involved. Using Care With Idealized Models The most important thing in working with an idealized model is to make sure that the things youre stripping away are things that are not necessary for your analysis. The features that are necessary will be determined by the hypothesis that youre considering.   If youre studying angular momentum, the spin of an object is essential; if youre studying 2-dimensional kinematics, it may be able to ignore it. If youre throwing a tennis ball from an airplane at high altitude, you may want to take into account wind resistance, to see if the ball hits a terminal velocity and stops accelerating. Alternately, you may want to analyze the variability of gravity in such a situation, depending on the level of precision you need. When creating an idealized model, make sure that the things youre eliminating are traits that you actually want to eliminate from your model. Carelessly ignoring an important element isnt a model; its a mistake. Edited by Anne Marie Helmenstine, Ph.D.

Sunday, November 3, 2019

Radicals and Liberals in USA Essay Example | Topics and Well Written Essays - 1500 words

Radicals and Liberals in USA - Essay Example The 1954 coup de tat in Guatemala was planned by the CIA who had the intention of fighting communism in Guatemala and encouraging social, political and economic justice for the people of Guatemala. The U.S took part in the Coup because they believed that Guatemala could cooperate and join the U.S.S.R which the U.S.A was in cold war with. The U.S feared the soviet infiltration of the western hemisphere. This coup depicts how the United States of America has plays the role of protecting vulnerable citizens from anarchy. America presents modern concept in which issues are handled in a revolutionary modern way which shows that everything is a product of new and fresh thinking. Some of those who had lived in America argued that Americans lacked respect and that they discriminated people from other countries in that it was difficult to engage in communication with Americans and that it was not easy to get a servant when in the U.S.A. But according to Barzini, all these complain made no sen se because America has evolved and knew how to mingle with visitors. The U.S.A is depicted as materialistic and utilitarian nation in the world whose major aim is to explore other countries and deprive them of their valuables. Barzini came to change his perception about America when he came to realize the sight of depression, unemployment, poverty, fear and hopelessness being the order of the day in America during the 1920s. The world held the perception that America was in a position to create new jobs, produce more goods, wealth and success. After the Second World War, Americans sat in conference rooms to discuss a decision which they agreed upon unanimously so that nobody could be blamed in case of potential mistake. As a result of interaction, America influences other countries in that it tries to implant its culture on others. For instance, the Chinese people crashed their traditional culture by trying to fix in the America culture. America is being viewed as a threat to the wo rld because of its development in industrial, technical and scientific progress which translates into materialistic society by showing the American industrial power and material wealth. On the other hand, America’s role in the world has been viewed positively in that foreigners are urged to send their citizens to America so that they can learn advanced techniques, production process and scientific progress. They will study and adopt the best features of American society, a modern democratic, progressive society in which people find work, security, shelter and satisfaction. This process of knowledge transfusion from a wealthier nation like the United States is necessary and fruitful for development of other countries of the world. In the Truman speech, America was concerned with economic status of Turkey and Greece. These countries saw America as the only country that could aid them from financial instability. The U.S intervened in this situation with the aim of maintaining it s political and economic hegemony and with the need to help countries that loved peace and promoted its democratic ideals. In addition, the U.S supported Greece and Turkey so that they could build internal order and peace. There was no other country that would help democratic Greek government. This reveals that the U.S has been given the role of supporting and maintaining freedom in vulnerable countries. In 1958, those people who opposed American ideologies pelt the then vice president of U.S

Friday, November 1, 2019

Organizational Development Research Paper Example | Topics and Well Written Essays - 1000 words

Organizational Development - Research Paper Example Table of Contents Overview of the Case 2 Diagnosis of the Ben & Jerry’s Organisation 4 Determination of the Business- Under Organised or Over Organised 5 Approaches to Launch for OD Effort 5 Further Logical Steps for the Organisation 6 Bibliography 8 Diagnosis of the Ben & Jerry’s Organisation Diagnosis is a phenomenon that is essential in finding the reason of anything that is happening. In Ben & Jerry’s organisation, the root causes of the problem are inefficient leadership style of the managers in the top level and the breakdown in the ethical work climate. The leadership style has been mentioned ineffective on the grounds that clear and significant goals are missing in the organisation. There is evidence of situations when the goals seemed ambiguous and thus misleading for the team members in the organisation. Managers are inefficient in becoming leaders as they are unable to incorporate the feeling of oneness among the team members in the organisation. As a result of this failure on the part of the style of leadership, there aroused lack in the perception of common goals and missions and this factor initiated the problem. The other cause of the problem that represents the ethical work culture within the organisation has also resulted due to the failure of the management to resolve problems. The unclear set of goals and objectives in front of the team members initiated problem in the ethical perspective of the job. The political concern in the organisational objective even initiated failure in maintaining the cohesive work climate within the organisation. The issues that hampered the ethical working culture are the ambiguous line of responsibility and authority along with the lack of control in the operations. Determination of the Business- Under Organised or Over Organised The diagnosis of the causes of the problems states that the business at Ben & Jerry’s is under-organised. The concerns depict that the organisation was unable to handle the challenges in the dynamic market place and also within the workforce. The workforce in the organisation was of the view that the organisational goals and objectives misled them and they were incapable of setting their individual priorities for fulfilling the ultimate objective of the organisation. The tasks in the organisation were charged to be ‘half-finished’ by the members. With the ongoing process of the task, the organisation took another task and in this course the former task remained unfinished forever. There was even lack of time to be allocated to a particular task to get it completed within stipulated time. From the point of view of the interviewees of the organisation, the general members and the founders are both the strength and weakness of the company. One of the founders would go for betterment of the quality with development of flavour and funkier promotions of the products. On the other hand, one general manager would strive to initiate certain other aspects that in turn increase the organisation’s expenses. The factor of organising the entire structure of the business was the primary requirement in the organisation for certain point of time. Weakness in the internal base of the organisation has been due to the under organised form. Approaches to Launch for OD Effort The approach that was followed to handle situation in Ben & Jerry’s organisation had a valid reason to be incorporated. The

Wednesday, October 30, 2019

Implementing QoS Research Paper Example | Topics and Well Written Essays - 750 words

Implementing QoS - Research Paper Example A majority of organisations have made extensive use of quality of service (QoS) in order to improve services and to ensure that quality is maintained at all levels. Quality of service has therefore been elevated to higher levels when it comes to the degree of its importance, and it is becoming apparent that it will occupy an even more important role in the future management of organisations. I also think that quality of service will evolve to be come more sophisticated and complex as time goes. Implementing Quality of Service There are various methods used in the implementation of the quality of service and differs. Assess the CPU utilization from each router during or in busy period to which it assists on the distribution of the Quality of service among the networks that share the load. Classify the types of traffics to which it flows in groups to reduce the workload .The interface should also be identified to which the traffic will reverse Cruz (1995). After that there should be th e determination of maximum delay that the application can be able to handle and if you needed should adjust its parameters within the traffic The rates are then checked to determine if it can be supported on the type of the interface being used and configure the bandwidth to match with the interface. Slow links are then identified to be able to determine whether the bottlenecks of the network used is located and then choose on which is to be applied in the link efficiency mechanisms for the type of interface chosen. One should use the only interface chosen in its implementation Cruz (1995). Calculation is then used in layer two and three overhead for the type of media type that will be used in the transportation of the traffic. This assists in the correction and also calculation of the bandwidth needed for the classes used Cruz (1995) Advantages of QOS Quality of service is important in organizations as it is used in translating a business in achieving its goals by simplification of its processes (Cardoso et.al 2002). This makes it efficient thus saving time and energy as it makes most of the work to be done or achieved in good time. This leads to an individual or an organization dependence as Quality of service makes its work easier and better enabling the managing their time and work in good time without stress QOS is also used in designing a business’s workflow as it design it to QoS metrics fulfilling not only the business but also the customer’s expectations. It can also be used in controlling and also monitoring an organization’s workflow depending on the type of QoS setting. This thus helps to manage commitments like contracts setting up compensation strategies when undesired metrics are identified (Cardoso et.al 2002). It is used by network administrators in making it efficient in providing services without interfering with their networks and enabling them manage their network. It improves users experience as it reduces a businessà ¢â‚¬â„¢s cost by using the available resources adequately reducing the need for upgrade of the networks (Cardoso et.al 2002). . Disadvantages of QOS It is difficult to know the type of protocol to use in implementing the quality of service. Different networks have different resources as some operate in real time and need a higher share It can controlled on the data from the main source but from you own point or place taking an example if ISP and modem (Cardoso et.al 20

Sunday, October 27, 2019

Role of young engineers and successful examples education essay

Role of young engineers and successful examples education essay INTRODUCTION The term nation building is usually used to refer to the constructive process of engaging all citizens in building social unity, economic prosperity and political stability in an inclusive and democratic way. A nation is built out of the human intellect. This means that a nation cannot be built without the recognition and the collective efforts of all citizens, skilled and unskilled, young and old. Young people are a crucial segment of a nations development. Their contributions, therefore, are highly needed. Young people are social actors of change; and as the saying goes, The youth are not only the leaders of tomorrow, but also the partners of today. It is well known that the most vibrant section of every society is the youth. Therefore, the youth have the responsibility of being at the fore-front of any national exercise. Youth is that period when a man is full of energy, ambitions and zest for life. The power possessed by youth is a recognised force today. The power or the energy can be used for both constructive and destructive purposes. Whenever there is unrest in a country, political forces use youth for their further selfish interests [1]. Youth Leadership skills are relevant to young peoples personal development, as well as their role within a group. On a personal level, youth experiences gain insight into themselves. This helps them analyze their strengths and weaknesses and set personal and vocational goals. On a group level, youth develop the ability to work with others to create a shared vision and to draw on the talents, skills, and energy of others. The task of nation building is very challenging and can be divided into phases. Everyone can contribute towards it according to his or her capabilities. The young people should be made to understand a specific project and its importance to the society. They should be given a suitable direction so that they can work hard for its fulfilment. This will make them satisfied by the realisation that they have been assigned roles in the nation building. They would be prepared to work sincerely for the welfare of the society and the country. Every citizen, including the youths, should always have it at the back of their mind that nation building is a collective effort of all citizens in constructing a desired country. No contribution is too small or too big. It must also be noted that nation building starts from the community level up to the national level. LEADERSHIPS IN NATION DEVELOPMENT FORWARDING TO 1 MALAYSIA AND VISION 2020 The young, according to Pearl S. Buck (a Nobel Laureate in literature) do not know enough to be prudent, and therefore they attempt the impossible, and achieve it, generation after generation. Youth is that clay which can be melded in either shape one wants. In our belief, this is the sole reason for both exploitation and utilization of youth in the destruction and construction of any nation respectively. It is a fact that, the nations building is highly dependent on youth. Youth is that spark which needs no ignition. Youth is that powerful resource, which can either construct or destruct the whole nation. No doubts youth should step forward to take up on the responsibility in developing the nation. The countrys leadership should also embrace youths, as well as youth organisations, as they are the leaders of the future and would contribute to the nation-building efforts [2]. Awareness among youth is to be raised about the development issues and their potential roles in the country. It is also important to involve young people in the consultative process of designing policies that affect youth. If young people are inexperienced at work, they will also be inexperienced about policies but there are some important lessons that we have learned. For example, youths in their upper teens and 20s have been consulted, if not in decision-making, at least in informing them about legislation that would affect their lives. As such, the government policies and constitutional provisions which safeguard the needy will continue to be implemented. Prime Minister Datuk Seri Najib Tun Razak said that the 1Malaysia concepts ultimate objective is to achieve national unity among its people. He said In other words, 1Malaysia is a concept to foster unity in Malaysians of all races based on several important values which should become the practice of every Malaysian [3]. Malaysia is a formula which serves as a prerequisite to ensure realisation of the countrys aspiration to achieve developed nation status by 2020 if it is assimilated in the people and practised by society. If Bangsa Malaysia (the Malaysian race) outlined in Vision 2020 is the ultimate objective of this journey, then 1Malaysia is the guide pointing the way towards that objective. As such, youth leadership is one of the very important elements to ensure that the concept would not deviate from what had been agreed to by our forefathers. In fact, 1Malaysia values and respects the ethnic identities of every community in Malaysia and regards them as assets to be proud of. Y outh in order to make his/her country developed, has to sacrifice not only their lives by protecting their country at the borders but also has to protect from internal threats, and make the society a healthy place to live. It is possible only, if the youth realize to stay healthy by sacrificing selfishness, laziness, evilness etc., and by thinking dedicatedly for the growth of nation. Ignorance, fear, prejudice and apathy, if left unchecked, are fertile ground for breeding hatred, extremism, fatalism and fanaticism, which are the root causes of the worlds ills. So, youths of today play very significant role to demonstrate strong leadership potential, personal drive, and a passion and energy for making a difference in our community and country. No obstacle is too high, too deep or too wide for us to overcome if all of us especially the young generation who will be the leaders of tomorrow willing to join hands, think and act together as 1World. By quoting an old Malay proverb that Together, people could conquer all peaks and traverse all valleys. One way to inculcate youth leadership, youth can participate in the youth leadership academy [4]. The Youth Leadership Academy is dedicated to nurture and to build capabilities of future young leaders. As a participant, we will have the opportunity to improve our leadership skills, and be inspired by Malaysias most successf ul corporate leaders and young professionals. It is true that, youth is highly amendable, but one must show the guts to take up the challenge to guide the youth to a correct path. The central purpose of advocating youth leadership is to support youth in taking the initiative to engage in civic and community activities in order to build on their strengths and self-esteem and to work together as a team in building leadership skills. Youth leadership groups are similar to other youth development groups in that they are structured to offer youth educational, interesting material and resources that address current youth issues. Youth leadership groups are run by the youth themselves, but facilitated by a staff person in your program. Because the groups are self-directed by youth, the facilitator should serve as a support and guide for youth development. The key for the 1Malaysia concept is to practise mutual respect and trust among the different races in Malaysia. However, mutual respect is not just tolerance [5]. That is just the bare minimum. Mutual respect means we have embraced unity in diversity. And secondly, we must trust one another. But trust is not something gained overnight. But if done consciously over time, it will eventually happen. Once trust is developed, Malaysia will be the sum total of all races. We will not be moving as separate communities but as one Malaysia and we will be stronger. It will be a new Malaysia because well change our mindset because we trust and respect each other. We hope all will join us to bring Malaysia to greater heights. That is why youth leadership programs come in handy whereby they enable the youths to learn from the best, and really develop themselves personally and professionally! According to the National Centre on Secondary Education and Transition, youth leadership activities can help contributing to and being involved in promoting the well being of the community, developing and using a positive attitude within leadership activities, developing strong, trustworthy relationships with responsible adults and peers, interacting and collaborating with individuals from diverse cultural and ethnic backgrounds, participating in a wide array of career exploration activities, maintaining a commitment to academic and lifelong learning, maintaining and demonstrating a healthy lifestyle. In a nutshell, the core elements of unity are, firstly, the attitude of acceptance among the races and the people, secondly, principles of nationhood based on the Federal Constitution and the Rukun Negara (National Ideology), and, thirdly, social justice. As such, the government policies and constitutional provisions which safeguard the needy will continue to be implemented Malaysia has come a long way since its independence. It has survived the Japanese occupation, followed by colonization by the British Empire. After years of power struggle and much bloodshed, Malaysia is now 52 years old and growing since it freed itself from the grip of foreign forces. However, independence was not the final objective of Malaysia. Inspired by the struggle of our forefathers, Malaysia craves for global recognition as a developed nation as well as a place on the world map. Who then is to lead Malaysia into achieving this particular dream? The answer is definitely not the current leaders as human is of finite life. It is worth mentioning a quote from our former premier, His Excellency YAB Tun Dato Seri Dr Mahathir Mohamad during one of the recent Malaysian Business Council meetings. He (Dr. Mahathir) mentioned that most of the present council members will not be present on the morning of January 1, 2020; instead, the great bulk of work that must be carried out to ensur e Malaysia as a fully developed nation will obviously have to be done by the present generations youth. However, the current leaders should not neglect their role in guiding them (the youths) as well as lay the secure foundations that the youths will build upon [6]. The ultimate aim of Vision 2020 is to make Malaysia a fully developed country, hoping that Malaysians born today and in the years to come will be the last generation of citizens to live in a country that is called developing. What then you might ask is a fully developed country? Just as Dr. Mahathir put it, a developed country should not only be developed in the economic sense but also be fully developed along with all other dimensions namely politics, social, spiritual, psychology and culture [7]. The aforementioned criteria carry a significant amount of truth in them. In terms of politics, if the ruling government is corrupted and insensitive towards the community he or she serves, the country will not be able to progress. An unstable political system often results in chaos as it results in public demonstrations whereby in some cases, violent clashes between citizens and the nations defense body may occur. Violent situations like this creates an image of fear and insecurity and oft en these are the major factors that influences the decision of foreign investors on whether to invest, continue investing or to pull out. As mentioned earlier on, human life is finite, hence the current governing body will need replacement someday and this replacement will ultimately be succeeded by the current generation the youths. From the above paragraphs, it is noted of the significant role the youths of today will have to bear in the future. What about the current youths? How are they contributing towards the nations growth? Youth bodies or communities such as B.R.A.T.S., Rakan Muda, YouthSays, and the like are led by youths and for youths. Its activities comprise of culture, social, sports, and etcetera. So how is it this a contributing factor towards the countrys development? Recalling what Dr. Mahathir mentioned earlier on, the development of the country should be developed along with other dimensions such as, social, spiritual, psychology and culture. Youth bodies such as the aforementioned promotes social bonding activities via forums, sports, support groups, and so forth. Furthermore, Malaysian culture can be promoted too via its cultural activities in the form of dance, drama, music, and so on. As mentioned earlier on, these bodies are led by youths for youths and it is only through successful leader ship that will permit all these activities to be executed successfully. In other words, the present youths too contribute towards the developing of our nation. To sum it all, youths whether it is present or future play a major role in contributing towards the success of Vision 2020 furthermore the development of the country. Let it be present or future, it is the youths that will eventually succeed their predecessors moreover lead the country towards its goals and vision. The capability of youths is powerful as displayed in their current activities and they are inevitably going to be the nations upcoming successful leaders. This is why youths are the key in succeeding the countrys Vision 2020. EFFORT TO INCULCATE YOUTH LEADERSHIPS IN MALAYSIA YOUNG ENGINEERS AND PARTIES INVOLVED Empowering youths towards leaderships enables all of us to get involved in nation building besides promoting national unity and social integration as well as becoming the role models in the society. Efforts has been undertaken to equip youths with the necessary skills and qualities to ensure them of a better future and to meet the accelerated pace of economic development and the changes in the environment. The strategic thrusts for the development of youths will be as follows [8]: Empowering youths for the future through improved access to education and training; Increasing participation of youths in youth organizations; Inculcating the spirit of competitiveness among youths; Strengthening the legal framework of youth development programs; Promoting national unity and social integration. To encourage youths to participate actively in nation-building, their accessibility to education and training will be further enhanced while leadership and skills training, entrepreneurial development and healthy lifestyles program can be carried out more extensively. In addition, self-confidence and discipline are positive elements which should be incorporated in the character building program. Measures shall be undertaken to increase the accessibility of the youths into life-long learning program through distance education and non-formal education as an effort to ensure balanced development. With the healthy mental and physical attributes, excellence results in nation growth could be achieved. According to the Ninth Malaysian Plan, National Youth Research Institute will be established to undertake research in six areas, namely socialization of youths, culture and religion, youth potentials and integrity, youth organizations, leadership and volunteerism, education as well as political awareness. Besides, national youth act Youth Societies and Youth Development 2007 has been introduced to ensure the youth programs are implemented in an integrated, coordinated and synergistic manner. In the aspect of leadership training, effort has been put to build a new breed of young leaders as prime movers of development. In this regard, the curriculum of leadership training program could be strengthened to make it more proactive and relevant to future needs. It is estimated that about 100,000 youths, including NGO leaders, will be trained under this program [8]. The government will continue to develop and instil leadership qualities among youths by conducting courses and training on good values and positive attitudes. Special courses on values will also be conducted to mould youths as responsible citizens and role models in society. Greater awareness on the important role of youths in forging and promoting unity towards building a united Malaysian nation has been given priority in the leadership training programs A quality youth leader should equip themselves with soft skills in order to outperform as a nation builder. As Malaysia is a multi racial country, interaction and communication among each other should be further enhanced in order to bring our nation to leap on a larger step of improvement with all of us working together on it. Hence, to check racial polarization among youths, more multi racial youth organizations could be established to allow for greater interaction among them. In addition, good moral values such as understanding, harmony, respect for the culture and tradition of other races, goodwill and trust will also be inculcated among the youths to enhance nation building efforts. The private sector will also be encouraged to contribute to youth training as part of their social responsibility. More active participation of youths at the international level could be promoted through intergovernmental and non-governmental institutions. In effort of nation building involving wide range of people, the implementation of Rakan Muda Programs has been strengthened to focus on specific target groups, particularly youths who are out of the education system and the unemployed youths as they are more vulnerable and easily influenced to be involved in negative and unhealthy activities. In this regard, Rakan Muda Program will focus on efforts to create role models among youths who are caring, skilled and dynamic. In addition, these programs will also focus on enhancing cooperation amongst agencies involved in the social agenda [8]. A program named, Program Memperkasakan Tenaga Muda, will be implemented specially for youths who are not selected for PLKN. Activities and modules under the PLKN will be carried out to ensure those who are not selected for the PLKN training to be exposed to similar program which helps a lot in character building towards quality leaderships. To better prepare students for the PLKN, the Government will incorporate this program into the co-curricular and curriculum in secondary schools. The participants of the PLKN will be encouraged to join Rakan Muda Program to continuously nurture the spirit of volunteerism and solidarity amongst them [8]. The various skills and leadership training program aimed at empowering youths has been undertaken by the Ministry of Youth and Sports, Ministry of Entrepreneur and Cooperative Development and Ministry of Human Resources. Nevertheless, combating social problems among youths could help in nation building. The measures should be taken to avoid the youth from influences by negative and unhealthy activities, but on the other hand improving self inner qualities in order to contribute to the country as well as leading the nation towards progressive development. During the Ninth Malaysian Plan period, the Government has continued to give emphasis on preventive and rehabilitative program to combat social problems among youths. Closer cooperation between the local communities and government agencies in stemming crimes among youths will be established. In addition, training program for youths in the high-risk crime group will be carried out to nurture them to become responsible citizens. Apart from producing a productive and disciplined young generation, youth development program should continue to focus on skills training and entrepreneurial development to encourage self-employment among youths. They will be trained to be resilient and to withstand challenges in a competitive environment through on-the-job training and exposure to real work situations. This is to prepare ourselves towards real time challenge as we ultimately will come to work environment and contributes in different aspect or in different fields. Youth leadership program had given emphasis on the role of youths in society and fostering national unity with a sense of common and shared destiny. ROLE OF YOUNG ENGINEERS AND SUCCESSFUL EXAMPLES One may see an engineer as a person with a university education in engineering who may take an idea and turn it into a useful thing for other people to use. An engineer may make a better mouse trap, or tell people how best to build a bridge or a skyscraper. Whatever things to they wish to do, an engineer is to make sure people are safe and the next is to improve life. They can become very good engineers who can handle tools and machineries. Die-hards and loyal engineers to these perceptions have been losing out in terms of managerial positions, wealth and leadership to those who are enterprising and see business as well as quality management as prime factors to improve life, build better bridges and skyscrapers. In this fast changing world, the expectations towards engineers have changed. Engineers have to leave their cocoon if they wish to be better engineers of today and see the reality of life which is getting more sophisticated and complex. They need skills to manage people, technology, money, physical facilities, time, money and other resources. In addition, they also need to communicate effectively with society and other non-engineering people from various professions. Prestigious universities in the USA have been pushing for changes in their engineering programs. One might wonder why and whats behind the sudden push by universities to produce people-smart engineers? Successful engineers must learn to be a leader not mere follower neither only as a faithful employees in an organization. These skills and knowledge shall be acquired from the humanities and social sciences disciplines. An engineer must no longer a person who is shy away from things and challenges to be confronted as they can be better engineers, scientists and wealthy entrepreneur with their equipped technical and interpersonal skills as well as passion in solving problems for improvements. Engineering is a profession that covers a wide variety of disciplines. The tasks and studies of the various fields of engineering are vastly different, though each requires problem solving through the use of mathematical and scientific principles. Such fields include civil, electrical, aerospace, computer, chemical, environmental and mechanical engineering. No matter what will be the speciality, it requires a time-consuming, intense course of study and efforts beginning as far back as high school in order to become a well equipped engineer. Throughout the years, our government has increases its access to education and training especially on engineering field. We generate young professionals to enhance income generation capabilities, as well as life quality improvement of Malaysians. Nevertheless, the education and training system on engineering field has yet to be restructured, especially with greater private sector involvement in order to cater for the demand and needs of our local industries in their specified fields. Aspiring engineers should focus on developing different types of skills such as detail oriented, keen analytical skill, good communicator, able to work on a team, able to build and improve the way things work, or creative thinker. It is not easy to become a successful engineer in this world without any long journey of hard work. In Malaysia, there are a lot of successful engineer born in this country. Associate Professor Dr. Law Chung Lim is a lecture from The University of Nottingham. Associate Professor Dr. Law Chung Lim of the School of Chemical and Environmental Engineering at the Malaysia Campus was conferred the Young Engineer Award by the Institution of Engineers Malaysia (IEM). This award comes in recognition of Chung Lims involvement in various academic and research undertakings, as well as his societal and voluntary commitments and contributions [9]. Chung Lim has served the Institution of Engineers (IEM) since Jan 2004 and is actively involved in its activities. He has organised technical talks and technical visits for the Chemical Engineering Technical Division and has reported six events in the bulletin Jurutera over the years. Further to this, Chung Lim was a member in the sub-committee of Career and Guidance of Admission Practical Training Committee and IEM Computer Lab Project Committee in 2005. In addition, he served the 1st and 2nd Malaysian ChemECar Competition organising committee as a secretary, MC cum judge in 2004 and 2005. Besides, he also served as secretary cum treasurer and chemical risk and health assessor for the regional ChemECar competition which was held in KL in conjunction with the Asia Pacific Confederation on Chemical Engineering Conference, APPChE. Chung Lim also contributes to the reviewing of manuscripts submitted to the Jurnal IEM [9]. Over the years, Chung Lim has worked extensively on various research areas which has give a lot of important outcome in many aspects, ranging from research publication, equipment design, product development and many other researches. He innovatively modified a conventional fluidized bed dryer and proposed two modified fluidised bed dryers, viz. baffled fluidised bed dryer and two-stage cross flow fluidised bed dryer. The inventions won him a bronze and a gold medal in 2003 and 2005 respectively. Chung Lim obtained two e-Science research grants from the Ministry of Science, Technology and Innovation (MOSTI) and involved in three MOSTI grants which amount to over RM1.25 million. He has published more than seventy five papers including journal articles, handbook chapters, book chapters and review articles and conference papers. He has produced five equipment designs, fabricated and commissioned three prototypes of unit operation, conducting three product development projects, supervisin g seven postgraduates, received two award of excellence from the institution, and two awards of best paper [9]. As a researcher who is actively involved in drying and dehydration, Chung Lim receives requests to review manuscripts submitted to various journals, namely Drying technology, Canadian Journal of Chemical Engineering, Chemical Engineering Science, Jurnal of IEM, Pertanika and Jurnal Teknologi. Over the years, he has reviewed more than fifty five manuscripts and technical papers. Chung Lim received a certificate, medal and a prize award of RM500.00. Speaking after receiving the award, Chung Lim said, I shall continue to strive hard to remain worthy of this award. I shall uphold professionalism, make more contribution to promote engineering as a profession and conduct more impactful researches to the enrichment of knowledge [9]. CONCLUSION Nation building is a collective effort of all citizens. As an old saying goes: the youth are not only the leaders of tomorrow but also the partners of today. The Youth, as the energetic ambitious and highly capable people, have the responsibility, passion and power of being at the fore-front in developing the nation in a democratic and constructive way. Undoubtedly, Youth leadership is a significant element to ensure the concept of One Malaysia would not deviate from what had been agreed to by our forefathers. Also, Youth play a very important role to demonstrate their potential, motivation and passions of making a different in our community. The young generation, as tomorrows leaders; have to think together as one. The opportunity of improving our leadership skills is being given to us by taking part in civic and community activities. Youth leadership programmes will give emphasis on the role of youths in society and fostering national unity with a sense of common and shared destiny to develop the mutual trust and respect among different races in Malaysia at the young age and promote the well-being of the country. Moreover, Youth organisations are important and contribute to Malaysian nation-building and development because youth organisations have served as a training ground for many national leaders in Malaysian history. As empow erment emphasizes development of collective rather than individual goals, it will henceforth lead to capacity building and setting the agenda for changes for Malaysia. In an effort to attain developed nation status by the year 2020, the Malaysian government has made strategic thrusts for the development of youths by improving the access to education and training, inculcating the spirit of competitiveness among youths, strengthening the legal framework of youth development programs; increasing participation of youths in youth organizations, and promoting national unity and social integration. Most importantly, the essay would not bring any benefits if we did not know the roles of young engineers in building this nation. With the profession of many disciplines, engineers should not only develop their personal technical skill but also be creative thinker, good communicator and think positively to distribute to group success. In fact, youth leaders, as the powerful pressure groups and guardians of transparency, will enable themselves to query government policies and performance for corrective action to be taken for the development of a Malaysian Malaysia. According to Abdul Rahman Embong, Malaysians (especially with the emergence of a middle class) would like to have greater democracy and a stronger civil society. This is essential for youth organisations and their leaders to champion these new challenges to check and balance in all major issues, government policies and implementation, because youth comprises a significant proportion of the Malaysian population.

Friday, October 25, 2019

Smitty :: essays research papers

Hello my name is R, I had been running track all through high school and am just about to start my senior season. I had never been great, but good enough to make states last year in the 100 meter dash. Up until this year (When I transferred to Newark after 3 years at Hodgson) our only coaches were only temporary or who only coached track because they needed some more spending money on their paycheck. Some were even athletes themselves before they let themselves go and now wanted to relive their fantasies of victory through our hard work and sweat. This winter though, events will change. I have an experienced track coach who has championships to prove it and also cares of his athletes as if they were his children. He had run track in both high school and college but chose to be a coach for the love on the sport. His name is â€Å"Smitty† (as though we call him) and he was my ideal coach and person since he obviously was better at it than any of my other coaches. Not only that, but he has more passion than anyone else on the team and all my other coaches. Add to that the fact that he was more successful than most of the coaches in the state in sending athletes to college. He is also a very stern coach that comes with extremely hard workouts. If he hadn't been one of the nicest and most helpful people in the world things might have gotten ugly between him and I very quickly because at Hodgson I didn’t practice much. Instead, he became one of my best friends, as well as part of my family. I don't know exactly why, but Smitty seemed to make me his special project for the season( Calling me the next Brandon Reeves). From the first day of meeting him he pushed me harder than anyone else, spent more time with me and made sure that I pushed myself. Maybe it was because I ran the same distances he ran, but then again so did a few of the other guys. Maybe it was because he saw something in me that none of the other coaches had. I wasn't sure what it was, but at times I enjoyed the extra attention, on the other hand I am sure that I will hate it when he makes me run the extra distance or work extra hard.

Thursday, October 24, 2019

Customer Relationship Management Systems

Abstract: Customer relationship management systems are used in the contemporary business environment to facilitate relationship marketing and other practices, which help firms enhance relationships between themselves, their customers, suppliers, employees, and other partners in their business processes. CRM systems provide all parties with vital information which helps make operations more efficient and enhances profitability. However, CRM systems also have drawbacks. This paper discusses the advantages and disadvantages of CRM systems and illustrates the mentioned concepts through a case study upon Dell. Introduction: A few decades ago, customers would personally go to supermarkets or other stores where they had previously purchased products or availed a service in order to either register complaints, to inquire about other products and services, or in order to purchase the product or book the service again. Likewise, businesses would attempt to observe and manually record which items left their shelves sooner and which items were less popular with customers amongst other data such as sales figures, regular purchasing patterns of customers, and how many customers were satisfied/dissatisfied with a product/service (Reinartz, Kraft, & Hoyer, 2004). While it previously took weeks or months for businesses to attempt to gather this information, such information is now available to businesses within seconds. However, the benefit of convenience is not only limited to businesses as customers also enjoy the facility of lodging complaints, asking questions, placing orders, and getting a fully personalized c ustomer service based upon their interests and preferences. While some customers enjoy the fact that businesses are aware of everything about them including their birthdays and the number of members in their family, some customers are not as enthusiastic about this sphere of customer relationship management software systems. Accordingly, customer relationship management software systems have their respective advantages and disadvantages (Chen & Popovich, 2003). This paper will discuss the manner in which customer relationship management systems have revolutionized e-business practices and integrated people, processes, and technology both within and across organizational contexts followed by a discussion of the best practices of firms using customer relationship management systems. The paper will then continue to discuss the challenges posed by the customer relationship management system and the social implications of its use with specific emphasis upon privacy issues. A case study o f Dell will be provided further in the paper in order to illustrate the applicable concepts mentioned. The paper will conclude with a summary of the main points emphasized in the paper and recommendations for improvements in the use of customer relationship management systems. Customer Relationship Management Systems and Their Effect on E-business: â€Å"E-business is an overall strategy which enables the proper management of business functions including time cycle, speed, globalization, enhanced productivity, reaching new customers and sharing knowledge across institutions for competitive advantage† says Lou Gerstner, CEO IBM (Lecture 2). Previously, businesses were not properly aware of what their customers needed and attempted to fulfil those needs and wants through guesswork or by asking a few customers what they preferred over what they did not desire in a product. Thus, managers recorded customer complaints in registers and attempted to resolve them eventually, while this process often resulted in delays over months. However, the implementation of e-business systems and the widespread use of e-commerce have enabled the introduction of customer relationship management systems, which include the â€Å"methodologies, software, and communication capabilities, that help organizations to structure and manage their custo mer relationships and interactions with the objective to increase customer satisfaction with the organisation’s products or services† (Lecture 3). Therefore, customers are now able to access reliable, accurate, and vital information regarding the products and services that they have used with the click of a mouse (Bose, 2002). Customer relationship management systems have benefitted firms by integrating people, processes, and technology to increase the level of efficiency in organizations and enabling firms to use customer information to their advantage. The system enables the production of a customer database recording all customer details and creating a customer profile, which provides the company with details regarding the customer’s needs and frequent purchases. While previously companies would attempt to sell the same product to every customer in the same manner, customer relationship management systems allow the information regarding customer preferences to be used to differentiate and specifically target the firm’s products to a customer (Payne & Frow, 2005). Customer relationship management systems are not only used to remain in communication with customers, but are used as a tool to connect a firm’s customers, distribution channel members, suppliers, and other similar parties within the same platform and maximising all of these relationships to increase profitability in the business. This is done through the various features of the customer relationship management systems which provide vital information for all of the parties involved in the business, thus making the conduction of business more convenient, information easily accessible, and operations efficient and cost-effective (Payne & Frow, 2005). For example, the sales force automation function of customer relationship management systems provides information on customers, previous deals, and competitors to support the sales force of the team. Thus, the system hel ps the sales force of the firm perform their job more effectively and also provides the suppliers of the business information regarding customer preferences and the products in highest demand amongst different target groups. Other functions of the system include customer service and support systems, which enable customers to track their orders, monitor their requests, and enables managers to reply to customer queries promptly thus aiding both customer service personnel and customers to fulfil their functions with ease. Field service is a function that allows remote staff to quickly and effectively communicate with the customer service personnel to meet individual needs. Thus, the customer relationship management system provides information to remote staff regarding customer needs in order to enable them to meet them more adequately (Jayachandran et al, 2005). The marketing automation function of the system allows up-to-date information on customers’ buying habits to enable th e construction of effective marketing campaigns. Accordingly, the system also facilitates the marketing team of an organization to construct and design specifically targeted and effective marketing campaigns which may help increase the profitability of a firm (Bose, 2002). Therefore, the customer relationship management system provides information for several parties involved in the business process and thus integrates the use of technology with people in order to improve and enhance business processes. This is one of the main reasons that customer relationship management systems are becoming highly popular amongst firms. The use of the system enables a firm to grow revenue, provide better customer service, introduce repeatable and consistent sales processes, create new value and increase customer loyalty (Campbell, 2003). It also allows firms to implement the three phases of customer relationship management systems, which enables the acquisition of new customers, enhancement of the profitability of existing customers, and the retention of profitable customers for life. It enables the implementation of core customer relationship management processes including cross-selling and up-selling, direct marketing, customer support, and sales force automation. Thus, the use of these processes brings substantial improvements in marketing campaigns, product development, sales, and field service (Lin, Chen, & Chiu, 2010). The use of customer relationship management systems has enabled firms to communicate within their organization, with customers, and across their organization to other firms, who may be members of the distribution channel or the firm’s suppliers, by sharing and gathering vital information regarding customers and processing this information to make it useful in the business process. The best practices of customer relationship management systems include well-establishment of organizational needs, good inter-departmental communication, the integration of front-end and back-office data-mining procedures, and the establishment of an up-to-date central warehouse of data (Oztaysi, Sezgin, & Ozok, 2011). Many firms currently apply customer relationship management strategies through the implementation of social customer relationship management and the use of social media to get their message across to customers effectively. Platforms, such as Facebook, Twitter, and LinkedIn, are used in order to communicate with customers and advertise products/services to them (Bose, 2003). However, while the use of customer relationship management systems provides extensive advantages to a contemporary business, there are still challenges involved in the use of these systems. While many customers are now accustomed to buying products online, other customers are still highly wary of using such systems and exposing personal information on such websites. Moreover, while the people of some cultures prefer communicating via an electronic source, others a re only satisfied with personal contact (Oztaysi, Sezgin, & Ozok, 2011).These challenges will be discussed in the next part of this paper. Challenges of Customer Relationship Management Systems and Social Implications of their Use: In order to gather all of the data needed to meet customer needs and provide information to suppliers, sales force, managers, and other parties in the business process, the business needs to use the aid of cookies to track customer surfing details and to record what types of products customers purchase from other websites. The problem is that some customers regard this as an invasion of privacy and refrain from shopping online because they are aware that firms are monitoring their actions. Statistics show that 51% of shoppers are highly concerned about privacy online and 48% refrain from shopping online because of privacy issues (Lecture 3). This can pose serious problems for firms who want to efficiently use their customer relationship management systems and prevent customers from using spyware protection software, making the use of these systems redundant (Fan & Ku, 2010). Other challenges posed by the use of customer relationship management systems include the lack of appropriate executive support as some customers feel that they do not receive adequate service online while some business executives also feel that these systems are not satisfactory for use in organizations and refrain from using them. Additionally, many firms lack rationale when they decide to use customer relationship management systems (Ang, 2011). For example, a firm who has a highly personal relationship with customers and thrives upon the personal contact that it enjoys with its customers may not benefit from the adoption of a customer relationship management system as it may lose the element of being able to personally attend to customers. Other problems with the use of customer relationship management systems include an inappropriate network infrastructure, user resistance, and the lack of cultural preparation of these systems (Fan & Ku, 2010). One of the major flaws of CRM systems includes their lack of adaptability to different cultures. Contemporary business research has found that customers belonging to different cultural backgrounds tend to act differently when interacting with businesses and have varying preferences regarding the type of contact that they find suitable in business settings. While consumers belonging to masculine cultures may prefer or be comfortable with using technological solutions and communicating with customer service personnel online, customers belonging to feministic cultures may prefer more personal contact. Moreover, customers belonging to certain cultures may consider the invasion of privacy that these systems encompass highly inappropriate while customers from other cultures may believe it to be useful in helping them find the right product (Chen & Popovich, 2003). Customer relationship management systems may also be hard to use for the company’s existing management and employees and they may resist a change to the use of these systems as it may involve a change in organizational culture. The appropriate implementation of these systems requires communication, culture, and coordination which helps employees adapt to the systems more appropriately (Campbell, 2003). It may be difficult to integrate the system with other departments in the organization, which will result in the adoption of the system to be expensive. The system may not coordinate well with other accounting and finance software which may cause the organization additional unnecessary expenditure in attempting to adjust the customer relationship management software with their existing technology, existing business processes, and the people associated with the business (Campbell, 2003). It is evident that while the customer relationship management system offers numerous advantages to firms and customers, there are specific challenges that the implementation of the system faces, especially in the realms of resistance shown by customers in allowing an invasion of their privacy. The next section of this paper will outline the manner in which De ll Inc. used customer relationship management software to its advantage and how it incorporated the system within its firm. Dell Case Study: Dell is a globally renowned company offering customers leading global systems and services and the company required the aid of a customer relationship management system to integrate its customers and other global sales teams with the business. Previously, the company used multiple systems, internally designed by the company, which were used in each of the regions that the company operated in. However, the company wished for a flexible and convenient system which was globally accepted and used widely. While the company aimed to find a solution themselves, it was proving to be highly expensive. Thus, the company implemented the use of SalesForce CRM, which is a software allowing the company to integrate with technological partners, customers, employees, and other agents in their business processes. The company required a solution to gather feedback from its 80,000 employees worldwide and also wanted to begin a global partner program in the near future for which it required an appropria te communication platform enabling it to efficiently and effectively communicate with potential technological partners. Thus, the use of SalesForce CRM integrated various departments within the organisation and also allowed the organization to communicate with other organizations using the same interface (Dell Case Study, 2011). The company solved several of its problems using the customer relationship management system which included communicating with approximately 3 million customers everyday and also collaborating with 80,000 employees worldwide. The use of the system enabled the company to extract the top ideas for innovation and better understand what customers were looking forward to by gathering and processing customer feedback on the system. Moreover, employees were also required to give innovative ideas for future technological solutions and business processes and this information was also automatically sorted by the system in order to show Dell’s business executive s the most popular opinions. Top ideas were generated through comments and voting upon the posting of various opinions on the system (Dell Case Study, 2011). The company greatly benefitted from the implementation of this system as it generated over 2,500 ideas on innovation in the first week and approximately 700 ideas related to employee feedback regarding business processes. The company has been able to use vital customer feedback in order to design desktops and consumer notebooks and also left Windows XP as a pre-installed operating system in the computers because of customer demand. The technology implemented in the customer relationship management systems enabled the company to track main technological trends and develop products accordingly (Dell Case Study, 2011). Using the Salesforce CRM system enabled the company to integrate various players in its business processes via one platform and also enabled the company to design some its own software solutions which allowed the co mpany to enhance its relationship marketing strategies. However, one of the problems that the company faced with the implementation and use of the Salesforce CRM system was user adaptation of the system. Teaching users worldwide how to operate the various functions that the system offered was an obstacle that the company overcame through offering training sessions on the use of the system and teaching employees and other users worldwide how to use the system within fourteen days. Thus, because Salesforce CRM is an easy-to-use system, users were able to adapt to the new technology easily and within a short period of time. Dell significantly benefitted from the use of the system and the system proved to be cost-effective, efficient, and highly beneficial in increasing the revenue of the company. Obstacles such as adaptation were overcome through the provision of training sessions and through company focus upon implementing and using the system. While the initial installation and provi sion of training for the system was expensive, the system aided Dell in collaborating with both employees and customers and enabled the company to devise its own technology. Moreover, the company did not use the system to â€Å"spy† on customers or invade their privacy which proved to be an added advantage. The system was used in various manners by the company to solve its current problems and can be used in other ways in the future. Thus, customer relationship management systems can prove to be an addition of value for a company and an important tool used to integrate processes, people, and technology to enhance relationships within the organisation and outside the realms of the organisation as well. The next section of this paper will discuss the main points emphasized in the paper and provide recommendations regarding the use of customer relationship systems and for Dell Inc. Conclusion and Recommendations: There are various advantages associated with the use of customer relationship management systems which include the functions such as sales force automation, direct marketing, customer service, field service automation, and others. Hence, the use of such systems promotes convenience, access to information and information-processing, and enhances the efficiency of business operations. Moreover, it also allows the integration of people, processes, and technology. This has been illustrated in the case of Dell who use SalesForce CRM to integrate inter-department functions with other organizations that it wishes to partner with. However, the drawbacks of using customer relationship management systems include the issue of customer privacy, user resistance, lack of adaptability, and the inability to prepare the software for use by different cultures. Accordingly, it is recommended that customer relationship management software not be used in place of personal contact but can be used as an ad ditional resource helping keep customers and businesses connected. However, businesses should frequently encourage personal and face-to-face contact with their customers and ask customers for feedback regarding products/services or their personal preferences instead of tracking customers’ surfing data through the use of cookies. If the business deems it necessary to track customer information through cookies, the company must aim to ask customers for permission and inform them that this will enable the business to serve them better through products customized and tailored to suit their needs. Additionally, customers must attempt to adapt the system to suit people of different cultures and nationalities in order to make the system suitable for use by all. In the case of Dell Inc. it is recommended that the company use its CRM system to freely communicate with clients, enable them to customize their computers, provide feedback, and can also use it to motivate employees. This ca n be done by using it as a portal to provide hard-working employees with recognition for their contribution to the organisation. The company can also use it as a marketing tool in order to inform customers of new products based upon their recent purchases. Thus, the company can use the CRM system for multiple purposes. References Ang, L. 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Vol. 30(2) pp. 203-223. Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P. (2005). â€Å"The role of relational information processes and technology use in customer relationship management.† Journal of Marketing. Vol. 69(4), pp.177-192. Lin, R. J., Chen, R. H., & Chiu, K. K. S. (2010). â€Å"Customer relationship management and innovation capability: an empirical study.† Industrial Management & Data Systems. Vol.110(1) pp.111-133. Oztaysi, B., Sezgin, S., & Ozok, A. F. (2011). â€Å"A measurement tool for customer relationship management processes.† Industrial Management & Data Systems. Vol. 111(6) pp. 943-960. Payne, A., & Frow, P. (2005). â€Å"A strategic framework for customer relationship management.† Journal of Marketing. Vol. 69(4) pp.167-176. Reinartz, W., Krafft, M., & Hoyer, W. D. (2004). â€Å"The customer relationship management process: its measurement and impact on performance.† Journal of Mark eting Research. Vol. 41(3) pp.293-305.