“After Apple-picking” Robert Frost and “Prospero’s Epilogue” by William Shakespeare Essay

There are simply a select few individuals in this world that could be considered as exceptional. There are many great names in the world of literature, but this paper would only focus on two great writers and their respective works.   William Shakespeare is considered by many as the greatest writer that has ever lived. He is even nicknamed â€Å"the immortal† by literature enthusiasts. On the other hand Robert Frost is a great poet, whose works had taken the poetry genre by storm. This paper will make a comparison of two works of these two great writers: Shakespeare’s Epilogue for Prospero and Frost’s â€Å"After Apple-Picking.†   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The two works were communicated under the same medium, poetry. Both works were utilizing poetic devices such as symbolism, imagery, alliteration, etc.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚     The function of both works is to assault the emotions of the readers. â€Å"After Apple-Picking† is a poem about writing a poem. Frost tells the readers that writing poetry is an arduous task â€Å"I am overtired† (Line 29) But that tiredness of a poet could be relieved by the audience appreciation â€Å"of the great harvest I myself desired.†Ã¢â‚¬â„¢   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The image of the many apples is a symbol for creativity. Frost is simply arguing that there is an abundance of creativity—the problem is that harvesting that creativity could tire out an artist.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   On the other hand, Shakespeare’s words through Prospero is specifically categorized as a soliloquy. This particular literary technique is made famous by Shakespearean plays, like in Hamlet’s â€Å"to be or not to be† soliloquy. A soliloquy is basically done when a character of the play directly addresses the audience. In traditional theater, there is the existence of the â€Å"fourth wall.† The â€Å"fourth wall† is highly technical to discuss but it basically refers to the gap between the actors and the audience. In other terms, the reality in the stage is very far from the reality of real life. Formalistically in plays, a character should never interact with the audience, simply because it ruins the illusion. This may be the very deign of Shakespeare for Prospero’s soliloquy. Shakespeare does not want his work to be a mere illusion, he wanted it to be something real. And according to the text, what could make it real, or Prospero free, is only the applause of the audience. Conclusion Shakespeare’s message is no different with Frost’s. During Prospero’s epilogue, Prospero is simply asking for an applause to set him free â€Å"†¦without applause / my plan to please you has failed† It is similar in both of the works to recognize that there is an audience. Both of them may have simply saying that the readers/audiences are just as important as the piece itself. If it was not for the appreciation of those who enjoy the beauty of words, literature would not exists. References Frost, Robert. â€Å"After Apple-picking†. Retrieved 5 June 2008 Shakespeare, William. The Tempest. Retrieved 5 June 2008 < shakespeare.mit.edu/tempest/full.html>

Pax Americana: The Importance of Soft Power Essay

There are two main ways through which a country can lose its ascendancy. First, it can be defeated militarily by a stronger, rising power. Second, it can rot from within, its culture and institutions progressively becoming weaker while its economy stagnates. Joseph Nye Jr. , in his book The Paradox of American Power, argues early on that America is in no immediate danger of â€Å"rotting from within†, as was the case with ancient Rome. Citing statistics to buttress his point, Nye shows that the negative media (both local and international) coverage received by the United States have little factual basis. While the country is not exactly where it wants to be in terms of morality and culture, it is certainly far from being the social Sodom and Gomorrah that it is portrayed to be. While the country lags some countries (notably those in the European Union) in many social metrics, it is nevertheless substantially better-off than the rest of the world in such terms. Neither is the U. S economy undergoing major problems. Despite the many doomsday predictions, the U. S. economy is growing at a respectable rate and continues to maintain the high standard of living that Americans have enjoyed for the past twenty to thirty years. While the trade challenges posed by China and the European Union may prove problematic in the years to come, they are nevertheless still manageable at present. Thus, it appears that that the United States is not going to collapse on itself in the near future. What Might Cannot Accomplish: The Case for Soft Power With regards to military power, no one can argue that the United States is in any danger of losing its hegemonic position. However, Nye posits the argument that the United States must learn not to rely on this aspect of its national power alone. One of his key contentions is that military power is not enough to maintain the ascendancy of the United States in the coming century. Also known as hard power, military power is an important part of the country’s overall strength – but it should not be the only fount of influence from which the country draws. In a rapidly globalizing world, soft power, e. g. , economic and cultural strength, must be seen as being as important as its military capabilities. Power not only consists of brute force, but also of influence and persuasiveness. The author agrees that if the United States is to achieve its foreign policy objectives, then it must learn not only to use its soft power, but to widen its scope in the years to come. Other than terrorism, a number of issues can only be resolved by acknowledging that we live in a deeply interconnected world. Issues such as pollution and global warming, the spread of AIDS, drug trafficking, and human slavery cannot be addressed by any one country in isolation – even if that country is a superpower. Because the relationships between state and non-state actors are increasingly intertwined in a mesh of common interests, then global multilateral cooperation is the only viable alternative that the world – the United States included – can choose. Current events would seem to prove this point. While the United States remains the world’s predominant military power, it is becoming increasingly clear that it cannot achieve its goals through unilateral military action. Indeed, the present war in Iraq is a clear indication of the United States’ limitations, especially when battling non-conventional organizations such as terrorist cells. Military might is an important tool in battling terrorism on a global scale, but the help of other countries – especially when it comes to intelligence gathering – will be increasingly required. In other words, only a multilateral approach will have an appreciable effect on a global hydra such as terrorism. Similarly, only by using such an approach will the U. S. e able to make progress on a variety of global issues. Recognizing the Times: Forming a Sound Foreign Policy Nye believes that American foreign policy is too dependent on its military power, pointing out that the military receives sixteen times the funding that the diplomatic service does. As he points out, the military corps is important – but not sixteen times as important as diplomatic corps. As we enter the new millennium, the latter must gain more importance if the U. S. is to maintain its power. The era during which the U.  S. could promote its national self-interest through military power alone is fast fading, if not already gone. The United States must learn to adapt to a new international political environment, one wherein it must strive to be looked up to as much as feared. Transnational problems cannot be solved in isolation, and America will need friends and allies if it is to make any lasting progress. However, it is also clear that the United States must not simply begin to act multilaterally on a sweeping number of issues. Rationality must be pursued at all times. There are situations in which the privilege to act unilaterally must be exercised by the United States, especially when it comes to issues of national defense and survival. Neither should the U. S. allow itself to be bound to international pacts that will restrict it excessively, or will allow other countries undue leverage over it. The key here is balance: finding the right mix between protecting America’s current national interests, as well as its future credibility and influence with the world community. A corollary to the preceding statement is that the United States must continue to provide global leadership by providing global public goods, such as international order and a free market system. While some may argue that such a policy inevitably spawns free riders, the U. S. must nevertheless push through with ensuring the availability of such public goods, not only because they benefit the country directly, but also because they make America indispensable to the world, in effect legitimizing its power. The author agrees with Nye on such counts. America stands at a crossroads today; the path it chooses to take will determine its future position in the world. If it decides to play the tyrant, it will suffer the usual fate of tyrants. However, if it chooses to adapt itself to the changed international political environment, it will ensure not only its survival but also its eminence. When Theodore Roosevelt said that he would â€Å"speak softly but carry a big stick,† he was formulating sound foreign policy. What American leaders should notice is that he mentioned â€Å"speaking softly† before the â€Å"big stick. †

The mona lisa Essay Example | Topics and Well Written Essays - 750 words

The mona lisa - Essay Example Today, it is treated as an asset of France. It is remained publicly displayed in Paris at The Louvre museum since 1797. The expression of the subject in the painting is ambiguous and is often regarded as enigmatic (Smart History). The history surrounding Mona Lisa is mysterious. The major aspects of the individual in the painting are not clear, making it challenging to identify the sitter. In case, various questions have been raised as to how long the artist took to complete the painting. Moreover, it is unclear as to the process the French took to acquire the artwork. Historians have argued that the artwork was aimed at portraying to events. Firstly, it marks when Francesco del Giocondo together with his wife ended their house. Secondly, it can be used to reflect a time when their daughter died and their son born in 1502. The veil evident on Mona Lisa’s hair is at times regarded as reflecting a mourning mood. Additionally, the clothing on Mona Lisa is unexceptional reflecting a noble status (Iralian Renaissance). The perfection evident in Mona Lisa’s portrait reflects the influence it had on Lombard and Florentine artwork, which was pursued in the 16th century. The smile by Mona Lisa illustrates a sitting figure, which is a representation of happiness. It is the idea that makes the artwork to be regarded as ideal in the perspective of the viewers. The portrait creates a general impression as one driven by serenity. In this case, serenity is evident in the case where the scheme of the color is muted. It reflects the harmony that the sitter creates based on her pose, which is pyramid-shaped. The factors that illustrate this include the gaze and perplexing half smile that the viewer observes from the right. Moreover, her hands reveal a lifeless trait, as if they belong to another body (Iralian Renaissance). The manner in which Leonardo painted Mona Lisa deviates from the

Final Case Study Essay Example | Topics and Well Written Essays - 500 words

Final Case Study - Essay Example For his first year at a preschool that uses reverse mainstreaming that will let Dennis interact and learn with typically developing children, the following IEP objectives and corresponding supports are proposed: Supports: As Dennis enters his preschool years, his PWS would be evident with apparent obesity if not controlled and monitored. It is therefore necessary that his nutritional and dietary needs be given attention. It must be noted that his entry into preschool was characterized by the absence of a comprehensive dietary and medical evaluation which should be produced if his IEP is to be a success. The parents, teachers and other school personnel (those who are in charge of preparation of snacks for example) must have this evaluation before he starts his school year. Calorie intake especially carbohydrates must be limited because those children with PWS need less than typically growing children. During snack times, the teacher in cooperation with the school dietitian should modify his food, allowing for prescribed caloric intake according to his nutritional evaluation. His physical development throughout the year should be monitored throughout the year, looking out for the proper balan ce between height and weight. Supports: It must be noted that Dennis from the 45-minute observation that he

Collective Bargaining at West University Case Study

Collective Bargaining at West University - Case Study Example In this case it seemed that the school was the one opposed to allowing the workers to unionize or allow another union to speak on their behalf. As employees there is another disturbing aspect to living and working in a right-to work state. Under that law a company can terminate an employee without cause, wrong-doing, or explanation; being part of a union would allow for a level of job security that many businesses may be disagreeable with. After all if the majority of their employees become part of unions then their freedom to down size their staff becomes more and more limited. A survey conducted showing that more than 50% of employees not presently in any kind of union, suffer from feelings of vulnerability, which negatively effects their efficiency and productivity in the workplace (Larsen, 2011). In this case the law found in favor of the RAs and CDAs, so in this case the law seemed to be on the side of the union. 2. Do you think teaching assistants should be considered employees ? Yes, even if their labor is exchanged for credits, school related funds, and because it looks good on their transcripts and resumes in the future, student workers should still be qualify as employees. The contention involves the necessity of employers to allow employees to freely unionize. However by proving that teaching assistants, RAs, and CDAs are not, actually, employees then the laws regarding unionization and collective bargaining would, simply, not apply to them (McHugh, 2011).The time that they spend is not their time, they are given schedules, duties, and responsibilities that they must complete in order to complete their job. However, they are still required to be treated with respect, consideration, and in ways conducive to the rules and policies that apply to all employees. If they are not considered employees then there are no realistic protections for how they are treated and the condition under which they may work. They are employees and just because they may not a lways be paid via actual monies they should still have the right to question how they are treated and have the right to negotiate the duties of their job expectations. According to the research the turnover rates of RAs is quite high, the hours, lack of perks, the aggression, and retaliation of disgruntles students who do not respect their authority makes the job unbearable and not worth it, essentially. The University may save monies in the long run by listening to the demands of the staff members, making changes to solve issues, and limit the turnover and wasted training costs over the course of the school year. 3. Do you think management's reaction to employee interest in unionization differs if the employer already has a high union density among other employee groups? Yes, I think that it does make a difference. In today’s modern society right-to-work states have the freedom and privilege of terminating their staff without any reason or cause, which relieves them of any r esponsibility to their employees. When employers already have a number of involved unions it limits their ability to thin out their staff as they see fit. They may become eager to discourage further unionization for that reason. In the case presented, and as mentioned before, the school is working so hard to verify that the segment of their staff that wants to unionize cannot and they cannot be represented by another

Decision making for Paramedic Essay Example | Topics and Well Written Essays - 1000 words - 1

Decision making for Paramedic - Essay Example ical thinking, response to emergency, efficiency and calmness, employers often expect that a qualified paramedic would be able to portray these qualities with a high standard of effectiveness. In this regard, current employers expect the employees to respond effectively to injuries, illnesses, and accidents. Communication skills and response to communication cues of the environment is another of the important skills that the training program for paramedics focus on, thus the employers expect a paramedic would be able to portray appropriate communication qualities, with ability to apply the use of modern technology for efficient and effective communication (Edwards 2011). The field of health and medicine is dynamic with continuous changes in the trend of care and management. My major expectation in the paramedic profession is to keep abreast with the changing trends in the profession through remaining relevant to the practical, technical and theoretical aspects of the profession. This would come through a constant upgrade to my technical and theoretical knowledge of the profession. Additionally, I require effective communication and interpersonal skills like teamwork, courtesy and calmness to meet the role of a paramedic (Ball 2005). According to O’Meara et al. (2012), increased industrialization contribute to medical challenges such as increased accidents and health care risks that come with industries like industrial fires. This means within the next decades, there will be an increased need for paramedics. Additionally, there are more paramedic degree holders because of the improved training program, implying an impending increase in professionalism in the field of paramedics. In the next decades, the role of paramedics would entail the provision of high-quality care and response to emergency services through the application of the modern technology, which would enable paramedics to be more efficient and effective (Ross et al., 2014). This will increase

Interview Analysis Research Paper Example | Topics and Well Written Essays - 1000 words

Interview Analysis - Research Paper Example The brand name played a vital role in purchasing the laptop. Apple is a household name not only in the US but also across the globe. Everyone recognizes that the products produced or manufactured by Apple are world class. Apple as a company is the best company that deals with computers, phones, and other electronic devices. Apart from these devices, Apple is well known for its operating system, Mac OS. Its line of laptops is respected for being the best in the market. In developed countries, virtually everyone is using a MacBook as his or her most trusted laptop. MacBook is a brand name on its own and when combined with Apple it becomes a force to reckon with in the world of laptops. The name indeed played a major role when choosing the type of a laptop to purchase. From the interviewee, it is apparent that the speed and graphics of this computer model were the main reason for buying the laptop. Therefore, my advice to the marketing manager will revolve around these two factors and mainly on the processor speed. For Apple to continue enjoying the leader role in the computer market, it has to continue producing these kinds of computers. If possible, the management should improve the current model in terms of speed since their competitors are doing their best to lure customers to buy their products. To keep up with a competitive and open market one has to make high-quality computers that are not only defined by their speed but also their graphics. Presently, Apple is performing extremely well in this sector.

Managing Change and Innovation Essay Example | Topics and Well Written Essays - 1500 words

Managing Change and Innovation - Essay Example But then again, are these measures sufficient? True enough, money, skilled workers, viable product and an aggressive marketing campaign will make a business (Henry & Mayle 2002). Combined with healthy competition, the result is a thriving conglomerate. Mixing this recipe a thousand times over results in several thriving conglomerates each vying for the top. What then is the missing ingredient that may bolster any business into longevity and resilience when pitted against several others like it? One businessman may claim that for a company to be able to keep abreast of the fast change in the market, it is important that the company keep close to the customer by creating a culture of openness and adopting a mindset of flexibility and inquiry (Brynteson 2010). Another argument is that technology must be taken full advantage of as it plays a key role in enabling radical new options and the implementation of bright new ideas (Tidd & Bessant 2009). â€Å"The only thing that does not chang e is change itself.† This phrase is true and that as a matter of fact, change is the only event not marred by its predilection to either occur or not. It is certain to ensue. By itself, one must then be vigilant and though complete preparation cannot be undertaken, it must still be carried on. Utmost diligence and keen foresight may be the only weapons that could hold off the crippling effects of constant evolution. Innovation as Catalyst for Corporate Dominance In business, this evolution is referred to as development or advancement or what is more commonly called â€Å"progress.† This is characterized as the continued instigation of ideas translated into product, process or theory. Often, this development is manipulated and taken advantage of by venture capitalists such that these inventions become their ticket in entering the global trading pool. Corporate officers  use management tools to dramatically increase the payoff from  innovation investments (Davila, Eps tein, & Shelton 2005). But in order to stay in the game, entrepreneurs cannot rely solely on the initial stance of their offer. It must be reinvented, upgraded and further developed so as to maximize its full potential. An outline of the guiding techniques for planning and implementation must be performed by enterprises to ascertain their performance vis-a-vis their goals (Carnall 2007). But then again, a particular object can only take on so much and time will come when it would eventually bow down to a more novel concept. As such, businessmen must employ any and all means necessary to make the most out of their offer. This is where marketing strategies and advertising campaign come to play. But a new advent in business management has emerged, such that promotional tactics and selling techniques have seemingly taken an abrupt exit, in the guise of innovation management (Trott 2008). Innovation Defined Innovation, from a business perspective, is defined by Mayle (2006) as a vehicle of growth. Innovation is the strategy necessary to remain an active player in the global market by continually revolutionizing the economic structure, creating new products and enhancing current business processes. Schumpeter (1943), in his work, has maintained that in order to stay in the economic playing field, entrepreneurs must constantly search for better ways to satisfy their patrons by offering the best quality in the lowest cost possible. In another, it is claimed that the primal objective of a corporate entity

The Hazards of Cell Phone Use and Sound Science Essay Example for Free

The Hazards of Cell Phone Use and Sound Science Essay An ecosystem pertains to the living organisms in a particular area of the earth along with the physical aspects of their environment. Between these nonliving and living constituents, there exists a natural interchange of so-called goods and services that make up an ecosystem’s natural capital, and which ultimately defines the sustainability of that ecosystem. In other words, natural capital is like the nature’s stock of goods (like food) and services (like waste disposal) in order to sustain its living constituents (Costanza et al. 1997, p. 254). A more specific example of ecosystem services are the pollination services provided for by the bees, among other insect species, which are important to the flowers, and thus to all organisms whose food requirements have to do with flowering plants, and so on. A certain study found that bees preferred specific flowers—that is, tubular flowers, instead of open ones so that the pollination of these kinds of flowers are done primarily by the bees. In other words, bees play an important role in the sustainability of the particular plant species’ posterity, as no other pollinator insect species seemed to prefer the same kind of flowers (Public Library of Science, 2006). In the ecosystem, every movement, every input and output of whatever natural constituent is accounted for, and has its consequences. All the more if there is an extra or unwarranted input, such as what is going on in concordance with the advent of technology. We are literally swimming in a sea of electromagnetic radiation brought about by various electronic appliances, most notable of all the portable celphone. It has been speculated that bees are disappearing due to the electromagnetic radiation continuously emitted by these portable phones. But again, this is mere speculation. What is certain, however, is that bees are disappearing—studies in Britain and the Netherlands have shown that over the last 25 years approximately, the bee population has been declining, and with it, those of certain flowers (University of Leeds, 2006). But the same studies are inconclusive about the cause for this decline, proposing only possible causes such as changes in the agricultural chemicals being used; the way the land is taken cared of; and also climate changes. Further studies are still being undertaken to prove which is the real cause for this disappearance of bees, but scientists have not pinpointed celphone use as a probable reason. Therefore, the allegations against cellphones lack sound science, and still have to be scientifically tested if this seeming unlikelihood is worth investigating. Certainly, we are enjoying and maximizing the advantages of having celphones. However, it is possible that harmful effects of celphone radiation do exist. A study by Danish epidemiologist and medical scientist has revealed that celphone radiation caused DNA damage among other things (Korvach, 2007). This means that it is possible to breed dysfunctional offspring. Other effects have been found to be linked to brain tumor development, but findings of the study were not enough to lead to this conclusion. However, we are still talking about possibilities. Every scientific observation must be reproducible, or proven by a number of other scientific laboratories before it can be fully accepted and established as a scientific fact. It is possible that the bees are disappearing because of increasing electromagnetic radiation in the surroundings. It is possible that some people have died of brain cancer brought about by celphone use. As of the moment, I however, believe that these possibilities are insubstantial. I do not think that celphones have enough radiation to cause such negative effects. For me, what is likely is that their radiation may add to an individual’s susceptibility to such diseases. What can be done, then, as of the moment since there seems to be a lack of sound science to prove or disprove anything, as I have said earlier, is to be careful, to perhaps minimize the use of celphones and other electronics all at one time, and let the scientists do their work.

An Overview Into Green Tea Market Of Thailand Marketing Essay

An Overview Into Green Tea Market Of Thailand Marketing Essay One of the most popular markets in Thailand apparently is the green tea market. The competition is fierce, old and new faces, big and small, and all of them have the expectation that the sales of their green tea products will soar up in the chart eventually. Oishi Group Public Company Limited, nobody in Thailand will never heard of this company as it is the current green tea leader, is expecting that the market value will reach impressive ten billion baht by the end of this year. The currently green tea market value is at eight billion baht. Such as the new players, T.A.C. Beverage Company Limited has invested about 50 million baht to promote the new products, green tea products Shenya. They have launch two flavours of Shenya into the market. As the same as other players, their products are shelved in most of the convenience stores. Regarding the promotional strategy by T.A.C. beverage Company Limited plans to increase the growth through a discount rate in price strategy, that it will sell their product Shenya at 15 baht for a set period of time, as other selling it at 20 baht. Another notable green tea company is Uni-President Company Limited. They launch the green tea products to Thailand in 2001, as we all know in the name of Unif brand or as we know Unif-Green Tea. The company use to be the market leader of green tea until Oishi took over the throne for a short time. Unif and Osishi have been encounter to each other for over the past year and exchanging their seat on the top of green tea pedestal many times. The stance of Unif was to boost sales, and try to capture public attention by make use of emotional advertisement campaigns. One good example of it is the worm television advertisement. And at the same time, Oishi was investing in hi-technological as in anti-contaminated equipment. Oishi tend to use the strategy as in concerning the customer relationship management. As to be mention earlier that most green tea firms distribute their products at different convenience stores. But, Oishi has decided to sell their green tea products at any place that the crowd of people gather together, such as sport festival or entertainment events. With this strategy, Oishi would be able to penetrate and get in touch with different type of customers more effectively and easily. PESTEL Analysis P-Political Political problem will affect the trade political conditions E-Economic Raw material price is varying. When raw material price become vary, the company cannot adjust the price of the product to match with the price of it raw material. S-Social As the worker employment rate increase, the supply of employment surely increases but the paid decrease. T-Technology Technology development in information and specific communication using internet. The opportunity by using internet increase as to do marketing activities in which including more competitors. E-Environmental In the present day people turn to a healthy and more environmental friendly product. -The compete of business specific in idea about concern healthy to increase adaptation. In business area the competition in a specific idea concerning health have become more popular to increase adaptation L-Legal Concerning the opening hour for department store. There are many factors in which will affect the decision of managers of many organizations, the help analysis those factors, PESTEL model can be used. The Political factors, in which the policies in which government have set the opening hour of department store or office in which can affect the revenue of the company easily. However, the organization still has the help of 7-eleven in which can be open 24 hour, selling ratio product over night. Also the Political problem can affect the trade political condition as the trader will become more worry about the situation inside the country. Economic factors will related to the raw material price in which if the price is vary the company will have a hard time or sometime cannot adjust the price of the product to match the price of the raw material correctly. It is a grave matter in gaining profit or causing a loss if the price is too unstable. Worker employment rate is related to the social factors. It is good that the rate of employment i ncreasing mean people got jobs to do and get paid, but the paid will be decreasing as in common sense. Technology factor is an important factor that will support the company reputation and marketing. By using internet and development of communication marketing activities become more fierce and also with more competition. Environment factor is the factor that people have paid attention to in the present day as by using a material that preserving the environmental friendly will increase the good reputation for the company and in return the customers will gain a healthy diet product from the company. For the legal factor issue will be related to the political factor as to be concerning about the opening hour for department store. Five Forces Model Current rivalry among existing firms: Threat: -The growth in sale of industry is slow -High cost of fixing and inventory storage costs. -No switching cost or differentiation -Large additional of capacity space require. -Vary of competitors. Opportunity -Few competitors -Not much of strong opponents -Low risk strategy -Easy to exit Potential entry of new competitors: Threat: -Potential cost disadvantages doesnt exist -Not much different in products. -Require a minimal amount of capital -Minimal switching costs -Government policy protection is out of reach. Opportunity: -Large economic scale -Able to control distribution access channel. Potential development of substitute products: Threat: -Few or little substitutes of goods. -Several not-so-good substitutes. Opportunity: -None Bargaining power of suppliers: Threat: -A supplier is enabling or able to gain ability to do whatever the buying industry does. Opportunity: -Supplying industry has a lot of companies. -Substitute product do exist for suppliers -Industry is count as an important customer. -Minimal switching cost in supplier product -Differential in suppliers product doesnt exist. Bargaining power of consumers: Threat: -Complete information will be present for the buyer -Having a standard in purchases or undifferentiated -Purchases are significant part -Buyer may have to faces few switching cost. Opportunity: -Buyers purchase small amount of volumes -Buyer is unable to manufacture products. We have used five forces model to analyze the industry and competitors of Oishi Green Tea. The results above provide at the top have shown the result of analyzing the five force model. As the result has shown, there is only one topic as low bargaining power of suppliers that provide a positive result for Oishi. In contrast, there are 4 topics that have high current rivalry among the existing firm, high potential entry of new competitors, high substitute products nod high bargaining power of buyers will definitely giving a negative effect on Oishi company. As in conclude, this industry, the market is not attractive to Oishi. The company should widen and invest more in to other industry such as a coffee market for example. In present day, Oishi has launch new brand as Coffio to expand their business.

Essay --

Globalization is a multifaceted phenomenon, which has permeated throughout nearly every aspect of society touching all parts of the globe. Globalization, which is traditionally, defined, as the international exchange of products, ideas, philosophy, religion, and aspects of culture is nothing new. The concept of globalization can trace its roots back to the ancient trade routes of the â€Å"Old World† in particular Silk Road, which spanned Asia, Africa, and Europe. Due to our advancements in technology, communication and transportation the extent of globalization has spread exponentially leading to a more interdependent globe. Most notably economic interdependence is a main focal point of globalization, because it adversely shifts power from governments to non-government institutions. These non-government institutions mainly being multinational corporations, foreign financial markets, and large corporations become a more pivotal force in national policies and agenda setting. W hile this may be promising in allowing nations to grow more prosperous economically, it also stands to violate the human rights of the population. This intrusion from these corporations directly sacrifices state sovereignty allowing economic concerns to supersede human rights. Some key issues regarding human rights through the age of globalization revolve around the disparity between the rich and poor, the exploration of labor, and destruction of land of the indigenous population. Moreover, with this age of globalization intergovernmental organizations have come to action to regulate and oversee the damages that may come along with this time of globalization. This call for governing bodies such as United Nations (UN) has been influential in attempting to regula... ...ental organizations seek to defend human rights and uphold social justice in this age of globalization. Such examples of these organizations would be the UN. The main objective of the UN is to maintain peace throughout the world, developing social and economic prosperity throughout the globe, upholding human rights, and international law. Since the idea of globalization was conceptualized it’s been an ideal concerned with spreading trade throughout the world. However one of it unintended effects was the transparency of these nations. This transparency directly correlates to universal human rights. The UN establishes that through the Universal Declaration of Human Rights (UDHR) that individuals are afforded right to life, liberty, and security as universal rights. It declared that people should live free from slavery, torture, discrimination, and arbitrary arrest.

Survivor :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Survivor Africa has been entertaining to watch and will be interesting to see how the different episodes relate to the topics discussed throughout the course. It will be interesting to see how the different group dynamics within each tribe collaborates. You have a plethora of different personality types within each tribe. There are young and old members, gender differences, workers and slackers, introverts and extroverts, and racial differences. However, the first and most appropriate example that comes to mind that is directly related to the show and the course is the Robbers Cave Study. The study was able to show that whenever you are competing for limited resources, conflict is inevitable.   Ã‚  Ã‚  Ã‚  Ã‚  The first days most dramatic moments in the Boran tribe revolved around Diane and Clarence. I believe Diane started off on the wrong foot by taking control of the map and then leading the rest of the tribe in the wrong direction. She assumed a leadership role without earning it. When they finally arrived at their campsite they were lacking water, so they decide to open a can of cherries. They carefully passed the can around, with each member taking one. Well, each person except Clarence, who helped himself to two cherries. This was Clarence’s first mistake, this was not a brilliant move on Clarence’s part, especially after only the second day. As we learned in chapter four, first impressions are lasting, and people are slow to change their first impressions on the basis of new information. Later on that day, both teams had their first immunity-reward challenge that involved having a race. It was quite obvious that Diane did not do very well, she pret ty much passed out. Samburu ultimately won the challenge. When Boran returned to camp, Diane was still not feeling well, so Clarence decided to stay behind to help her while the other team members went to get water. While the other team members were away, Clarence decided to open a can of beans to feed to Diane thinking it might do her some good, What a guy! Well, Diane ate some and Clarence polished off the rest of them and then discarded the can. To make a long story short, this was Clarence’s second mistake. When the team returned, they realized what had occurred and all lashed out at him. Considering what just occurred, I must admit, Clarence handled himself extremely well.

adolescent psychology Essays -- essays research papers

The actual definition of an adolescent psychiatrist â€Å"is a Doctor of Medicine or Doctor of Osteopathy who specializes in the diagnosis and, if indicated, the treatment of disorders of thinking, feeling, and/or behavior affecting children, adolescents, and their families.†   Ã‚  Ã‚  Ã‚  Ã‚  For someone to become an adolescent psychiatrist it takes on average nine to ten years of special training and schooling. It requires graduating from high school, then going to college and getting a bachelors degree in either art or science, then four years of medical school, with a year of interning, followed by three years of training at a resident level in medicine and neurology, and then two years of college dealing with training and internships dealing with children, adolescents, and their families. Even though it is not required one can take the American Board of Psychiatry and Neurology (ABPN) examination which will give one more certification and put then higher up on the professional ranking also with being certified with the ABPN examination one is expected to be able to diagnose and treat all problems within the patient.   Ã‚  Ã‚  Ã‚  Ã‚  The degrees one must have to become an adolescent psychiatrist are the following either: and Bachelors in art or science and a Medical degree. An adolescent psychiatrist also has the degree to council and diagnose adults and children as well, not just adolescents. An adolescent psychiatrist can also do family, group, and couple psychotherapy.   Ã‚  Ã‚  Ã‚  Ã‚  In America the job opportunities for an adolescent psychiatrist are excellent. In 1980 the government requested the statistics for the need of adolescents psychiatrist in America by the Graduate Medical Education National Advisory Committee and they â€Å"projected a need in 1990 for 9,000 child and adolescent psychiatrists, with a supply of only 4,100 (a ratio of 45.6%). The 1. report was even more urgent: it projected a need in the year 2010 for 32,075 child and adolescent psychiatrists, but a supply of only 3,942 (a ratio of only 12.3%).† There are many opportunities in high schools, they are needed to try and to help the students go through all the drama and stress that they may go through during their high school term. Another place is at colleges for many different reasons one reason is ... ...ids are able to get help and some guidance with whatever their problem may be.   Ã‚  Ã‚  Ã‚  Ã‚  An adolescent yearly income varies on many things such as where you work such as in a clinic where one can charge very little or nothing at all, but in a private practice one can charge up to three-hundred dollars an hour.   Ã‚  Ã‚  Ã‚  Ã‚  The average treatment time is twelve session, and one hour a session, but in some cases (that is getting more common every year) if the disorder or disorders has been going on for a long 3. period of time or the if it is confusing and complicated or if the disorder or disorders continue the sessions may be extended for a period of time.   Ã‚  Ã‚  Ã‚  Ã‚  As an adolescent psychiatrist one will learn the following: how to have a positive self esteem. Learn how to talk one on one with all ages. How to observe and examine changing roles in both males and females, and also how to â€Å"identify stressful and crisis situations for adolescents and how to manage them.† These are just some of the ways to put the abilities that an adolescent psychiatrist to a helpful use.

Dickens Spirit In Behind A Christmas Carol English Literature Essay

A Christmas Carol was written in 1843 by Charles Dickens, who today remains the most widely known novelist of the Victorian period. Dickens was born in Portsmouth and his farther had a changeless battle to maintain order of his finance. His farther was put into prison whilst Dickens was put into a work house for the bulk of his school old ages. These events contributed together to give Dickens a first category position of Poverty and how the general kids of England lived during the 1800 ‘s. These subjects can be easy associated with A Christmas Carol. They had a great influence on his authorship and made him into the novelist he was. The chief character in the novel is Ebenezer Scrooge. The supporter starts off as a affluent but highly crabbed and bloody-minded concern adult male. He is the kind of individual that lone thinks of himself and no 1s else. The action of four liquors, change the manner he acts and feels and turn him into a respectful member of the community. Jacob Marley, The Ghost of Christmas Past, Present and Yet to Come all have a different consequence on Scrooge. From seeing what Scrooge was like as a immature male child, to what the hereafter awaits for him. Dickens uses different techniques and methods for each of the liquors to carry through this. Each of the liquors are besides presented otherwise because they resemble and mean different things. Dickens uses Scrooges old concern spouse, Jacob Marley, to warn Scrooge of what the hereafter holds for him unless he changes his ways. Marley is the first spirit Scrooge encounters because he is the lone individual Scrooge would swear. Marley makes a dramatic entryway and astonishes Scrooge. Marley has to look similar to what he looked like seven old ages ago, to convert Scrooge that he is existent. â€Å" The same face: the really same aˆÂ ¦aˆÂ ¦aˆÂ ¦.. and the hair upon his caput. † Scrooge to get down with, refuses to believe that the apparition he is seeing in forepart of him is existent, despite the fact Marley has barely changed after decease. As Marley ‘s visual aspect has non truly changed, this thought easy convinces Scrooge that the apparition is truly Marley because of its similitude. Scrooge has to cognize what and who has entered his house to stalk him, so a elaborate description of Marley is needed. Scrooge first sees Marley ‘s face in the door knocker, after he has come back from a eventide repast. Merely the rich used to be able to travel out for repasts, so this shows that Scrooge is affluent and can afford expensive luxuries. In the 1800 ‘s the modern door bell was non invented so the bulk of doors had door knockers alternatively. The face on the knocker catches Scrooge ‘s attending, but when he goes back to look, the face has gone. Scrooge so comes to the decision that his eyes must hold been playing fast ones. It is non until Marley ‘s chief entryway that Scrooge believes it is truly Marley. Dickens uses onomatopoeia to depict Marley ‘s dramatic entryway. â€Å" The cellar-door flew unfastened with a flourishing sound. † The experience Scrooge has with Jacob Marley is full of suspense and tenseness. The usage of the word â€Å" flew † indicates that the engagement of Marley is dramatic. This helps to arouse fright because of its abruptness. When the reader reads it, the suspense which has been built up is released in one sentence. The onomatopoeia helps the reader to understand what the state of affairs was like for Scrooge. The cellar door could besides stand for the gap to the changing of Scrooges character. It opening could resemble another opportunity to travel down it, in other words another opportunity to alter the manner he lives his life. It is merely when Marley takes off the patch around his caput that Scrooge believes that the figure in fount of him truly is existent and is Jacob Marley. â€Å" aˆÂ ¦when the apparition taking off the patch round its caput, as if it were excessively warm to have on in-doors, its lower jaw dropped down upon its chest! Scrooge fell upon his articulatio genuss, and clasped his custodies before his face. † In the 1800 ‘s when person passed off a patch was wrapped and tied below the jaw. This was so when the organic structure decomposes the jaw skeleton is still attached to the remainder. When Scrooge sees the lowered jaw, he is shocked and in discouragement. This was cogent evidence that it was Jacob Marley and that everything he had been stating was true. Scrooge could non bear to see what had happened to his best friend. The taking off the patch evokes fear into Scrooge and makes the said much more existent and chilling. This makes Scrooge emotional to the whole visit of Jacob Marley. This tells and shows the reader that Scrooge still has some kind of bosom inside of him and it merely needs more work and recognition to get down to do Scrooge alteration. From the text Dickens has given you the thought that the Jacob Marley has non made as large of consequence as he wished. It tells us Marley wanted to do a bigger impact to Scrooge and possibly Marley had a small spot of good left in him when he died, so now he is seeking to assist his old concern spouse. Jacob Marley ‘s spirit has now left Scrooge and it is the bend of The Ghost of Christmas Past to stalk and learn Scrooge how he must alter. The Ghost of Christmas Past has heavy description and takes him back foremost to his old boarding school and several other of import topographic points. Dickens has used similes to depict the unusual expression of Ghost of Christmas Past. â€Å" It was a unusual figure – like a kid, yet non so like a kid as like an old adult male. † Scrooge can non do out the unusual expression of the shade. There is a batch of description about this first of the three liquors. The description Dickens gives for the spirit is curious proposing it is like that to assist Scrooge understand the things he is traveling to see. A simile is a different technique for the reader to take in, other than a batch of description, so this gives the novel a better flow. The spirit could be described like a kid, as this spirit is about how Scrooge used to be. The shade takes Scrooge back to when he went to get oning school, so seeing a kid like figure would give you an feeling that you are traveling to re-visit your former ego. The fact that it has the visual aspect of both a kid and old adult male, besides symbolises that the spirit is ageless. This indicated that Scrooge is in the presence of the supernatural. After much waiting and confusion over the entryway of the spirit, it all of a sudden appears in forepart of Scrooge. â€Å" Light flashed up in the room upon the blink of an eye, and the drapes of his bed were drawn. † During the 1800 ‘s cardinal warming was an point people could hold merely wished for. So they would hold a drape which went round the bed to seek and maintain the warm in and the cold out. A manus of the shade all of a sudden opens the bed curtains, this could stand for the shade opening a new chance for Scrooge to alter into a better individual. Again the shade makes a dramatic entryway, make fulling the room of visible radiation. The light make fulling the room and the gap of the drapes could resemble acquiring up at the beginning of the twenty-four hours meaning Scrooge and the shade are shortly to be busy revisiting Scrooge ‘s former ego. The spirit is described as have oning the â€Å" purest white † gown, this can be linked to several spiritual figures, the sudden detonation of visible radiation besides supports this. In that clip the bulk of English people followed some kind of the Christian faith, so it ‘s more than likely Scrooge was a Christian. Alt hough it is non mentioned in the text, Scrooges attitude suggests he is a small startled by the entryway of the unusual figure. These points combined give the feeling that Scrooge thought the first spirit was a spiritual figure as he had non encountered any of the other liquors at that point. Scrooge is reminded of the life he used to populate through the usage of the senses, in this instance odor. â€Å" A 1000 odours drifting in the air, each one connected with a 1000 ideas, and hopes, and joys, and attentions long, long, forgotten. † In this case Dickens has used the senses to depict ideas which were traveling through Scrooges head. This is a different technique which has been used, which helps to prosecute and affect the reader. The senses are a great manner to retrieve different things. Peoples associate different odors and sounds to different memories through out their lives. The Ghost of Christmas Past is all about Scrooge retrieving how he used to be and how reasonably he was before his greed for money kicked in. So for Dickens to affect the sense of odor, it is a really effectual technique. After Scrooge has met The Ghost of Christmas Past, he encounters The Ghost of Christmas Present. Scrooge recognises The Ghost of Christmas Present to be reasonably and sort, but he is still a small nervous about run intoing the spirit. â€Å" He was non the dour Scrooge he had been ; and though the Spirit ‘s eyes were clear and sort, he did non like to run into them. † Scrooge shyly enters the room the shade is in, this shows Scrooge is non yet settled with run intoing the paranormal. On the other manus, possibly he fears where the shade is traveling to take him and what it is traveling to demo him. One of the first references of this spirit is that his eyes are clear and sort, straight a manner this give the reader an thought of what the spirit is traveling to be like. Dickens uses developed and detailed description to explicate to the reader what The Ghost of Christmas Present represents. â€Å" Scrooge did as he was told, and held it fast. Holly, mistletoe, ruddy berries, Hedera helix, Meleagris gallopavos, geese, game, domestic fowl, muscle, meat, hogs, sausages, oysters, pies, puddings, fruit, and clout, all vanished immediately. So did the room, the fire, the ruddy freshness, the hr of dark, and they stood in the metropolis streets on Christmas forenoon, † One 2nd Scrooge is in his house with spirit, the following he is on a busy street. The abruptness of this event truly grips the reader, as there is a dramatic alteration in secret plan in such a little portion of text. All of the description gives the reader a elaborate image of what the scene is like and helps to understand how Scrooge could hold been experiencing. In the 1800 ‘s the meatman would hold animate beings hanging up in the store, no pre cut, packaged meat. 1800 ‘s stores would be a batch different to what they are today, so it besides gives the reader an penetration to what a Christmas used to be like. All of this nutrient could stand for the wealth which Scrooge has, as it is the Ghost of Christmas Present. The spirit points out to Scrooge a male child and a miss who ‘s household make non hold much money, but still pull off to remain happy. â€Å" They were a male child and a miss. Yellow, meagre, ragged, scowling, wolflike but flat excessively, in their humbleness. † The ragged description of the kids shows the household do non hold much money. Despite this the kids still manage to stay low and humane. Dickens has shown the kids are happy with what they have through a batch of description, chiefly adjectives, at the clip when it was written kids had to populate through poorness, so the description is highly relevant. The spirit points out how they have no money but are happy, and that he is rich and remains full of crankiness, signalling to Scrooge money is non everything.________________________________The last of the three liquors, is the shade of Christmas Yet to Come. This spirit is the most noticeable from the remainder. The spirit has no address at all but communicates to Scrooge through simple action such as indicating. No address confuses Scrooge and he starts to fear the shade. Dickens has personified decease for the spirit, this is represented in the manner he looks and his general motions. â€Å" The apparition easy, soberly, mutely approached. † Death comes with no warning. It is inevitable and can go on in a flash with no warning what so of all time, so decease could be described as silent. The word â€Å" easy † could be used to give the significance of from the clip your Borns, to the clip you die, it is a long clip. At the present twenty-four hours we possibly would n't state soberly but it contains context to what was go oning at that point during the novel. The apparition does non talk, wears a black garment from caput to toe, if you saw this sort of being gravely walking towards you, you would non believe it is alive but the supernatural. This truly evokes fright into Scrooge and makes him believe truly what he has become. To the reader this besides builds up suspense and tenseness to what the spirit is traveling to make to Scrooge. Dickens has presented the concluding spirit so it has a clear representation to the inexorable harvester. â€Å" It was shrouded in a deep black garment, which concealed its caput, its face, its signifier, and left nil of it seeable salvage one outstretched manus. † The clasp harvester wears a black garment, with its face non seeable, and so does The Ghost of Christmas Yet to Come. A clear comparing can be made. The term the Grim Reaper came about after the fifteenth century, so Dickens may hold taken thoughts from that. Scrooge had more than probably heard of the Grim Reaper, so he might of idea that ‘s what had visited him. What the spirit did n't state, Scrooge got the messages through the liquors actions. The Ghost of Christmas Yet to Come had a clear consequence on Scrooge as he is terrified of the spirit. â€Å" Scrooge feared the soundless form so much that his legs trembled beneath him. † The spirit has a really awful visual aspect and is used to assist Scrooge believe about what he has done. Scrooge is wholly terrified by the shade, it strikes fear into him and about forces him to believe otherwise. The concluding spirit unit of ammunitions of the work of the first two, and cements in the thoughts he has come across because of the liquors. The work of the three liquors alterations Scrooges attitude to Christmas and to those who are less fortunate as he is. He becomes a really generous individual, giving his clerk a wage rise, giving a batch of money to charity, sends Christmas repasts to unsuspicious receivers and most of all and most of import he revitalises his true Christmas spirit. By composing A Christmas Carol, I feel Dickens was seeking to direct a clear message out to society. In 1843 there were two degrees of societal position, the hapless and the rich. Devils had experienced both, so he knew what a little difference could do. He was seeking to fall in the hapless and the rich, so everybody could populate a joyful and happy Christmas. When the book was published it re-birthed the low Christmas spirit, it besides started Christmas conditions such as general good will to all. I think The Ghost of Christmas Past affected Scrooge the most, as sees how he used to populate and compares it to how he lives now. Dickens uses a different technique for this spirit, he uses a large method of utilizing the senses to stand for Scrooges past memories. Along with the senses, Dickens long and intense descriptions help the reader image the state of affairs Dickens was seeking to make. I feel overall the best technique was the description of the liquors. Dickens varies techniques make the novel much more exciting and give the book a much better flow. Different methods are needed because the different liquors have different ways of explicating to Scrooge that he must alter his ways. For illustration, The Ghost of Christmas Past has a few similes whilst The Ghost of Christmas Yet to Come has no address.

Memo letter. Arbitration advocacy Essay

Memo Introduction   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Dear All, it is with great pleasure that I would like to bring to your attention that the company has reached a decision on implementing a MANDATORY ARBITRATION AGREEMENT, which is to take effect as from the start of next month of November 2014. The decision was reached after lengthy discussions and consultations with major stakeholders within and outside the company, as well as your labour union representatives.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   There are various benefits or advantages of arbitration which will arise when it comes into effects. These advantages will include:   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Improved relationships and harmony among employees. Arbitration will help reduce animosity and grudges since it will provide a chance for parties involved in a dispute to work out their differences, hence create an environment that supports differences(Cooley, & Lubet, 2003).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The other advantage of arbitration is that it will help reduce the expenses that you incur when you take the disputes to court or take other measures which require use of resources (Cooley, & Lubet, 2003).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The amount of time that is required to resolve the disputes will be less hence leaving you with a lot of time to concentrate on your duties and increase your productivity (Cooley, & Lubet, 2003).   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Therefore, based on the above advantages and many more which you will realize, it is advisable that all should embrace this new method of settling disputes for the progress of the company as well as for your personal benefits and development. Regards, HR Manager Reference Cooley, J. W., & Lubet, S. (2003). Arbitration advocacy. Notre Dame, IN: National Institute for Trial Advocacy. Source document

Analyse the dramatic importance of the end of Act Essay

Analyse the dramatic importance of the end of Act One of â€Å"A View from the Bridge† (from the bottom of page 35: As the lights go out on Alfieri, they rise in the apartment†¦, to the end of Act One.)  The play ‘A View from the Bridge’, is set in the late 1940’s in New York. The play is about longshoreman on the docks in Brooklyn and -immigrants- Italian Americans; who wanted the American dream. The American dream was to be wealthy, to live in luxury and to have better lives. At that time in Europe a war had started in 1945. The main characters in the play are the Carbone family; they are catholic and have an ‘Italian family code’-trust, honour, love, belief, protection, respect. This play was written by the playwright Arthur Miller; he wrote it in 1955. Miller wrote the play because he was a longshoreman for a while. What inspired him to write the play was a story he heard while working on the docks. In this essay I will be analysing Act One of the play ‘A View from the Bridge’ by Arthur Miller. Miller’s use of stage directions and characterisation; are important techniques in the development of tension, suspense and curiosity in Act One.  The end of Act One is so dramatically important; for the characters’ feelings and relationships between each other have changed. Feelings have changed: Eddie dislikes Rodolfo. Catherine and Rodolfo are in a relationship and are getting really close. Marco threatens Eddie through actions not words. Catherine rebels against Eddie’s wishes. Beatrice is concerned about Catherine’s relationship with Eddie (her â€Å"uncle†). Towards the end of Act One tension is building and the climax happens; Eddie is no longer in control of the situation. The audience can sense that tension; and when the climax happens the audience are filled with suspense and are curious about what will happen next, to Eddie and/or the other characters. One of the other characters in the play is Alfieri and he is a lawyer. Although Alfieri is a character in the play you find out he is narrating it. From Alfieri’s speech, we can tell something tragic is about to happen. The language used in his speech suggests something terrible, awful, unpleasant and shocking, â€Å"I could have finished the story there and then.† You can tell that Alfieri knows what is going to happen, â€Å"I could see every step coming, step after step, like a dark figure walking down a hall towards a certain door.† The use of ‘Dark Figure’ suggests something ‘ungodly’. Alfieri’s speech gradually builds tension; the audience are curious to find out what is going to happen in the rest of the play. Marco and Rodolfo left Italy to earn money for their family, because at that time there was famine in Italy. So they decided to immigrate to America where they now work on the docks. Soon after Alfieri’s speech; in the apartment, Marco tells everyone about how he and Rodolfo sailed to Africa, on a fishing boat. Eddie feels jealous of Marco and Rodolfo and this causes his anger. With sarcasm Eddie says, â€Å"They pay all right on them boats?† This suggests that Eddie is trying to remain calm. Catherine complains about travelling to other places, â€Å"They went to Africa once. On fishing boat†¦ and I was never even in Staten island.† From this you can tell that Catherine envies Marco and Rodolfo, because they have travelled to many countries. When Rodolfo tries to join in the conversation, Eddie ignores him deliberately. Rodolfo says, â€Å"Once we went to Yugoslavia.† Eddie says (to Marco), â€Å"They pay alright on them boats?† This shows Eddie’s jealousy, from him trying to change the subject. Eddie also says, â€Å"They pay alright on them boats†, because he wants to embarrass them- he thinks he earns a lot more than them and is trying to compare the amount of money that he makes with the amount of money they make. When Eddie talks about oranges and lemons he seems annoyed that Rodolfo said something to him. Eddie says (to Marco), â€Å"I heard that they paint the oranges to make them look orange†¦ yeah I heard they grow like green.† Rodolfo says, â€Å"Lemons are green.† Eddie says, â€Å"I know lemons are green, for Christ’s sake†¦Ã¢â‚¬  from this you can tell he is irritated when Rodolfo comments on something he is talking about. At this point in the play; Eddie dislikes Rodolfo. The audience feel the tension in the atmosphere as Eddie has a slight outburst. Beatrice is Eddie’s wife and with Eddie they raised Catherine. After Eddie’s outburst Beatrice tries to diffuse the tension in the atmosphere. Beatrice talks to Marco, about his family back home in Italy. Beatrice says (sitting; diverting their attention), â€Å"your wife is gettin’ the money all right, Marco?† From this you can see how tension is released, by Beatrice starting a conversation about Marco’s family. As they are talking you can tell Marco feels lonely and misses his family in Italy. Beatrice says, â€Å"That’s wonderful. You feel better, heh?† Marco says, â€Å"Oh yes! But I’m lonesome.† The stage directions show us he doesn’t always talk about his family; Marco says, â€Å"Oh, no, she saves. I send everything. My wife is very lonesome.† (He smiles shyly) From the way he is shy you can tell he doesn’t often talk about his family. While the conversation is still going on, Eddie shows no respect towards Marco and is being insensitive towards him. Saying, â€Å"I betcha there’s plenty of surprises sometimes when those guys get back, heh?† From this you can see how disrespectful Eddie is being; and how Marco must be feeling towards his comment. At this point in the play, the audience are on the edge of their seats as the atmosphere is filled with suspense; because the audience don’t know how Marco will react to Eddie.

Art In Society Essay

Art is an influential means of presenting the true meaning of beauty in humankind which cannot be expressed by any other ways. It bonds people from all forms of society in such a way they respond to ideas that is universally pleasing to them. Art has the magic in shaping a harmonious society as long as it is being expressed to entertain in a positive and beneficial way. To be able to know the impact of art in a society, it is only required to classify any forms of art in their true and artificial meaning. Although people have different significance to art, the objective in making a true piece of it usually involves human kindness, pride and responsibility. Since art is always influenced by the society it also has a connection with different societies. An egalitarian society in general uses the principle that all men regardless of any race are equal under the law. In industrial society the form of society is in societal structure which means that the society itself is bound by its own rules and structure and separated from other society. Beyond the societies are the doctrines and values. Utilitarianism is the principled policy that an act must have a benefit in order to be morally good. In western principle, this emphasizes that the greatest thing must happen to the most number of people to prove its worth as a utilitarian act (Commitment, 2007). Spirituality pertains to the soul or its love for God or its affections as inspired by the divine Spirit. To classify, the association of spirituality and utilitarianism in art can have different manifestations. Believers of utilitarianism can portray art in any angle, depiction, style, forwardness and with few limitations. Spiritual art however, may emit from the personal spiritual experiences of the artist although the art form is not really related with religion (Sumartono, 2001). Work Cited: Commitment, G. O. (2007). A Wisdom Archive on Utilitarianism [Electronic Version]. Retrieved August 14, 2007 from http://www. experiencefestival. com/utilitarianism. Sumartono. (2001). SPIRITUAL ART AMONG SPIRITUALITIES [Electronic Version]. Retrieved August 14, 2007 from http://asianchristianart. org/exhibitions/asae2001/pages/spiritual-art. html.

An Empirical Investigation of the Corporate Culture-Financial Article

An Empirical Investigation of the Corporate Culture-Financial Performance Relationship in Multinational Corporations - Article Example Webster's Dictionary defines corporate culture as "the shared values, traditions, customers, philosophy, and policies of a corporation; also, the professional atmosphere that grows from this and affects behavior and performance." In essence, "corporate culture is the personality of your organization. It's the way your company does business and how it conducts itself. It's employees' beliefs and expectations of work." (Ceridian, 2005). Corporate culture and the cultural statements that it engenders then become the modus operandi for corporate members when the executives' voice and document the values of the corporation to provide models for how corporate members should behave (1000ventures). There are various numbers of definitions available regarding corporate culture. Various academic scholars and authors have defined it in different ways. Despite having differences in definitions many would agree on one thing that corporate culture can be referred to as a set of values, beliefs, and behavior patterns that form the core identity of the organization, and help shape the employees' behavior ( Rashid et al, 2003). According to Tichy et al ( 1982), corporate culture is a directive glue where the appropriate questions to ask concern the values and beliefs that are needed to support the corporate strategy, the subcultures that might also contribute to this goal and whether or not there should be an umbrella corporate culture as well. As an extension of the foregoing, another question is also on the role of the human resources department in shaping and molding the corporate culture. Corporate culture can also be interpreted as collective mental programming that binds the organization together through shared values, which ensure that employees are committed to their nominated responsibilities which can lead to achieving organizational goals together ( Hofstede, 1980). Much of what has been written on the definition of corporate culture proceeds by comparison of one type with another. Culture is by definition a varied and variable subject. There is no overall cultural norm in the world, nor any cultural "mean" or average that can be usefully applied. By comparison with the financial sections of corporate annual reports that allow average revenue, profitability, investment and so on to be calculated precisely (which is not necessarily the same as meaningfully), corporate culture requires a different tack (Hofstede, 1980). Having said that culture is defined by comparison, rather than any intrinsic and absolute qualities, corporate culture does display a difference in how it acquires shape and form. Within the corporate environment, culture is strongly influenced by the corporate leaders who are natural role models for other employees. The qualities of a leader in his opinion are forged by experience, trial and error, and practical application. The more a leader has been exposed to these aspects, the stronger the leadership becomes and the more influence the leader exerts on the corporate culture of the company concerned (Mintzberg, 1989).

Write about 4 art works that you choose (4 of them should be about Essay

Write about 4 art works that you choose (4 of them should be about family) - Essay Example Each of their work explored the concept of family visually including the underlying themes that they are set against. In the legend on the catalogue where this painting, Oedipus and Antigone, was listed, Charles Thevenin wrote: â€Å"The fugitive proscribed by his son wanders during a violent storm in an arid and savage countryside†¦ His daughter makes a an effort to calm him.† This 18th century work in sepia was a study for a painting that was exhibited at the Salon in 1792. There are several variations to this Sophocles drama. In some paintings, Oedipus is depicted as one on the verge of madness, in some, he was so pathetic and miserable. But, always, there is the dutiful and protective figure, shielding the weakened form from the harshness of the elements. A look at the faces of the subjects and our knowledge of the history of the tableaux, enable us to see a dimension in family relationship that is characterized by gender conflict and the roles gender play in addressing the dilemma. Oedipus is being guided by her daughter after having been exiled by his son. Thevenin highlighted an important insight: as the father and son engaged in mortal conflict, the daughter remained loyal and duty-bound. The situation saw an undermined paternal authority, which rendered the family unit vulnerable. But most importantly, one sees that the intervention of the female figure to calm the dispute between the two males in the family represented the roles that women generally play in mitigating conflicts within the family. Art explored another treatment for the female form here. In other instance, women are the objects of the struggle between men. In this painting, the other pole is depicted. Let Us Now Praise Famous Men (Rauschenberg Family) is one of Andy Warhol’s collaboration with fellow Pop artist, Robert Rauschenberg. The art work is a combination of images of the Rauschenberg family and was

Groups and Teams Essay Example | Topics and Well Written Essays - 1000 words

Groups and Teams - Essay Example Several reasons were collected and comparison made. The major reasons that had affected the performance of the groups were: leadership, communication, perspective towards one another, and commitment. According to Tuckman, the issue of leadership can be resolved according to his model, which describes leadership in four stages namely; formation, forming, storming, norming, and adjourning. The latter being the end of the task. Leadership is the determinant of group success, and with Tuckman’s model, the team issues can be resolved. Keywords: Teams, Members, Communication, Leadership, Tuckman’s Model QUESTION ONE Factors that Caused Poor Functioning of Team A Lack of consistency in terms of attendance by 3 group members during the initial stages of project development, there was a lot of absenteeism. Lack of defined leadership; there was no right procedure for the appointment of leaders, in fact, there is the case where the caretaker and the organizer were appointed in the absence of some members. Poor communication approach: Due to various commitments of the members, it was difficult for them to meet; this was further affected by the methods of communication preferred by members. Some preferred face to face, while others preferred the use of discussion tools. Furthermore, these two methods had other challenges. For the case of face to face, there were conflicts on the meeting points, and at times failure by members to attend. For the case of discussion tools, some members did not have time to read what had been posted. These communication problems greatly affected the progress of the project. According to the statistics collected in the socio-gram, results showed that members could not work well with one another, since there were differences amongst them. Coping up with such an issue in a group is very difficult and usually leads to failure. Lenience of the members in dealing with defaulting members became a routine, and this resulted to overworking on the part of the other members, hence creation of imbalance of workloads. Lack of commitment: some members had taken lightly the task that was before them and therefore could not give it priority; ideas could not be well tapped and often, there was over reliance on a few individuals. Factors that led to Poor Functioning of Group B Late commencement of the project: the members dragged themselves too much, and this reduced their time to work, while they still had to beat the deadline. Poor communication: members rarely met and used discussion tools inadequately. Lack of commitment: this is seen through the two dropouts who earlier on showed some signs of commitment and later retreated. Internal conflicts: although some members denied this, it was still evident that misunderstandings prevailed; some were angry and stressed while doing the work, but could not communicate it out. Norms were not set to enable each member to have a guideline to follow. QUESTION TWO Comparison of Conflic ts in Group A and Group B Tickman’s stage two of group formation is regarded as the storming stage and is seen as the conflict stage. In terms of decision making, there are similarities between the two groups (group A and B). At one point, members agree on certain approaches, but fail to honor the decision. For the two groups, in most occasions, each member decides what to do, regardless of the impact on the project. The position of leadership differed in the two

Election Analysis Paper Essay Example | Topics and Well Written Essays - 1250 words

Election Analysis Paper - Essay Example While Republicans had focussed their attention on the ailing economy and the proposed universal healthcare insurance taxation program, Democrats seemingly waiting on the little flaws and capitalized on them (Mathes and Presse 1). Perhaps what sold Obama candidature was the fact that he maintained close connection with the average Americans and proposed policies that most appealed to the majority. The importance of the presidential election was that it was going to determine what policies were going to be in force. Those interviewed by various media houses such as CNN had observed that the most pertinent concern for most Americans was the ailing economy which both candidates made promises to resolve once in office. While the Romney team had underplayed the Obama’s second term presidency on grounds that the next four years would be a repeat of the same policies, Obama had focussed on wooing voters that governor Romney promised to solve the problems without revealing his intended working formula (Mathes and Presse 1). Other issues that had played in the presidential race were foreign policy issues and the perceived manipulation of currency by China. Whether these issues were of primary concern to the common citizen, more than the joblessness and the healthcare program, or not, remain debatable. Even so, it emerged that security issues played a significant role in boosting Romney’s bid. Matters such the bombing of the US embassy in Libya were some of the issues that played significant role in the presidential race. This was because the initial intelligence report had blamed the attack on sporadic attacks rather than on terrorism. Therefore, as America went to the ballot in a hot contest of Obama-Biden versus Romney-Ryan, political commentators had observed that the outcome was largely unpredictable although Obama still had marginal points ahead of Romney prior to the elections. The only thing that was certain was that the difference in the outcomes wo uld not be too big for whomever candidate wins. Working with volunteers, Democrats employed the formula of early voting where varied slogans motivating people were twitted and re-twitted. Although both sides invested heavily in advertising, political observers have attributed the success of the Obama presidency to the door-to-door campaigns (Cohen 1). As election results trickled in, the prediction that political analysts had made that the outcomes would be a picture of a hotly contested poll became apparent. Obama managed to emerge triumphant over Romney to become the second democrat after Bill Clinton to win a second term since Second World War. By managing to clinch a total of 65,258,278 popular votes and 332 electoral votes against Romney’s 60,658,920 popular votes and 206 electoral votes, one may observer that Republicans did not fair so badly in the presidential vote although they lost. Again, analysts have observed that the wives of both Obama and Romney also had some contribution to the outcomes with Michelle Obama being the most popular of the presidential aspirants (Horsey 1). Probably one could ask why the elections turned out as it did and what the contributing factors were. One may observe that voters’ decision was likely to have been influenced by a number of factors. Such were issues most pertinent to the electorate as well as those for which their preferred party stood. It is interesting to

Gis project management Essay Example | Topics and Well Written Essays - 250 words

Gis project management - Essay Example In other words, successful leaders have passion for leadership. Similarly, project managers ought to have an internal personal drive that inspires and motivates their job performance. It is also noted that leadership is an ongoing and challenging practice. Notably, GIS project management is not short of the same observation. GIS project managers handle multiple tasks, manage team members, interact with clients, and encounter end-users from time to time. All these duties and responsibilities translate to management and leadership challenges evident in GIS projects. Finally yet importantly, Jane Harman’s advice maintains that hard work and failure are key components of the leadership puzzle. This advice relates to GIS project management in the sense that managers will ultimately strive to achieve their project goals. On the same note, not every project translates to automatic success. In this respect, failures should be viewed as learning curves for improved future outcomes. The idea is to promote leadership and management in equal measure as far as project management is

TOURISM MARKETING Coursework Example | Topics and Well Written Essays - 1000 words

TOURISM MARKETING - Coursework Example The reliability of online communication proves to be efficient in the delivery of information to tourists from diversified regions across the globe. The availability of social media provides relevant methods for the tourism industry to market its services. Tourists have the advantages to make reservations and advanced bookings through online communication means and do not have to be physically present at their preferred tourist destinations to make bookings. Marketing is one of the most reliable impacts that the travel and tourism industry benefits from, both online communication ansd social media. Impacts of Online Communication and Social Media on Travel and Tourism Marketing In the twenty first century the marketing process of travel and tourism made viral marketing possible, which refers to the process whereby the industry applies several marketing methods relying on the use of social media and online communication (Sigala & Gretzel, 2012). Through a sensitive review of the touri sm body, there is an offer on comprehensive viral marketing approach that has considerations of the global tourism business. With the availability of online communication and social media tourist destinations have the opportunity to market their brands and involve the audience to gain access to tourists and travelers at an international level. Online marketing policies and social media are applicable in the exploration process of the methods that are relevant to destination branding and audience assignation. Online communication is highly helpful for the tourism and travel industry’s marketing procedure because approximately 29% of the global population uses internet on a daily basis (Internet Usage Statistics, 2011). The research information on the internet usage was availed in June, 2010, and is reliable statistics for the marketers within the tourism and travel industry (Munar & Cai, 2013). The tourism and travel customers have the advantage to gain travel experience throu gh the internet forums availed in the internet. There is the possibility to seek advice and additional information about the various locations that the clients desire to visit. The development of the social media websites facilitates the change in communication frequencies with individuals’ virtual lifestyle. Social media retain a reliable spot for the tourism and travel industry because it endures a constant evolution due to the advancement in the internet services. The tourism and travel sector employs the social media websites as essential communication channels to assist in the access of the industry’s clients (Wang & Pizam, 2011). Online communication enhances the modes of access in that the audiences get reliable methods for access to their customers. The incorporation of the online communication seems elementary with the advantage that it is cheap and reliable in terms of accessibility. To market a tourism firm is much cheaper and efficient through application o f the internet unlike other outdated measures such as printing fliers. There are sources that confirm the idea that the internet in addition to other Information technology alterations has had an impact on the industry to an unprecedented scale. The information availed through the internet appears to be influential to the decision-making process in the current human society. Majority of the persons living in the present generation seem to rely extensively on the information that is available in the internet (International Conference & Brebbia, 2010). In the tourism and travel industry, it is evident that most tourists implement the internet in their travel and tourism arrangements such as booking air tickets with accommodations on

Professional meeting report Essay Example | Topics and Well Written Essays - 250 words

Professional meeting report - Essay Example As being a completely new topic for me, the presentation was quite helpful in developing my understanding regarding how I might get confused if I remain focused on following initial illness evaluation procedures such as signs along with symptoms. The presentation also helped me in understanding the fact that the presence of an open mind and close attention to every minute detail might help me in attaining better returns. As a learning outcome, I understood that the place and profession undertaken by an individual also impacts his / her physical and mental conditions as can be appropriately understood from the second case (University of Washington, â€Å"Cultural Relevance in End-of-Life Care.†). In an overall manner, this presentation will certainly aid me in helping the patients suffering with varied diseases from a wider and effective perspective. For attaining this particular objective, I need to evaluate each and every detail about the patients like preferred foods, profession, locality and subjection period to illness. Knowledge regarding aspects such as cultural back ground and financial condition of the patients will also help in enhancing my career as an effective dietician (University of Washington, â€Å"Cultural Relevance in End-of-Life

Climax, Symbolize and Theme in the Lottery Essay Example for Free

Climax, Symbolize and Theme in the Lottery Essay â€Å"The Lottery† by Shirley Jackson is a very famous American short story. It was published in the June 26, 1948, issue of the The New Yorker. Written the same month it was published. It is ranked today as â€Å"one if the most famous short stories in the history of America literature.† It has been studied in preparatory schools and in universities since its publication. It is very controversial. Some like it, others do not. The lottery has climax, mood and theme.The lottery has a really crazy climax. Climax is the point of greatest emotional intensity in plot. I think the climax of story is killing the person who picks the lottery up. When they kill the woman, their eyes are changed to jealous. Someone said ‘Hurry up!’ and then they throw stones to the woman. Among the people, their family included. I was shocked about her family killed their mother. Even if the son’s face was very pitiful, his parents gave a stone and let him cast it. The chilling climax also shows serious mood.The story also has extremely serious mood. The mood is generally defined as the atmosphere in the story. Although weather, surrounding and background in the story are sunny and clear, the electing process of the sacrificial victim is too quiet. The weather is a contrast to the village people. At least, the woman has only a tragic ending. She was killed by her friend and family. I think the best of the scene is children kill her too. It’s impossible, though custom is very important, they shouldn’t have let person sacrifice for their personal goal. These things made me confused to understand the story. The lottery has a theme which is difficult to understand. When I saw the title â€Å"The lottery†, I think this story has a good ending, but woman who won the lottery was killed by stones casted by people who she believes and love. It is very irony. Why they killed who won the lottery? I can’t understand this story exactly. But the author who wrote lottery gives us some message. There is old saying â€Å"Don’t judge a book by its cover† I think this crazy climax and serious mood make me difficult to understand this story.In conclusion, â€Å"The Lottery† is a short story which uses crazy climax, serious mood. I think Shirley Jackson who wrote â€Å"The Lottery† gives us some messages. First, don’t judge by appearance. This story title is â€Å"The Lottery†, but the ending is died who won the lottery. Second, we should remove wrong culture. Wrong culture killed innocent person. So, wrong culture is changed quickly. I searched a lot of information of this story. People say this story is written objectively. I strongly agree with this comment. They were extremely relieved when saw the women who won the lottery. In the movie of last scene, I felt selfishness from them.

Assessment Of mice and men Essay Example for Free

Assessment Of mice and men Essay Of mice and men is a novel by john Steinbeck about two migrant agricultural labourers George Milton and Lennie Small. At the outstart they are working at a ranch in northern California. The ranch is a microcosm of the macrocosm that was in America at that time in 1939. During this period of failed businesses, harsh poverty, and long-term unemployment, we see how people attempted to survive on the ranch. In this essay I am going to clarify how Steinbeck presents the theme of discrimination in chapter 3. Discrimination seems particularly unpleasant on the ranch because there are lonely, isolated characters, who looking are for friends and an escape from solitariness. In chapter 3 we see discrimination in the form of racism, ageism and sexism. The victims of discrimination in this novel are: Crooks, a black stable buck; Curleys Wife, the farm owners neglected daughter-in-law; and Candy, an old, disabled housekeeper. Crooks, is terribly discriminated against because of his natural skin colour, which he has no choice to change it. Spose you couldnt go into the bunk house and play rummy cause you was black this illustrates that the migrants on the ranch discriminate against him by having him left out of the gang. Furthermore he lives in a little shack on his own. They dont treat him equally; in fact it almost feels like as if they dont see him as human being. They dont care about his feelings and emotions; nevertheless this isolation has consequently affected his mental and physical well being. Crooks is not allowed to enter the Bunk house, whereas Candys dog can. Therefore clearly this shows that they treat animals better than him. Although the dog has someone that looks out for him, crooks has no one except his books. Despite him believing that Books aint no good. Crooks had a bright childhood where he could play with white children and socialise with them, but this discrimination against him has affected him deeply. He never accepted this way of life unlike other slaves of his time, I got a right to have a light this shows that he is aware of his rights, even when he is having a simple conversation with mentally ill Lennie, who has no idea about rights not even his. Evidently this discrimination made crooks desperate for a companionship, A guy goes nuts if he aint got nobody this demonstrates that crooks has gone to the point where he is dying for a shoulder to cry on, even Lennie with a childlike brain. Dont make no difference who the guy is, longs hes with you, This implies that he doesnt care if the friend is white or black, furthermore it shows that crooks is not racist. He plays horseshoes all day as an attempt to be liked and be accepted for what he is. Similarly Candy is discriminated against because of his age. As they know that he hasnt got the physical strength to defend himself or his dog, they take advantage of him and forced him to allow his only friend to be killed. Steinbeck used this to clarify that within the society the powerful ones rule the helpless and no matter what we do there will always be evil around us. Whynt you get candy to shoot his dog. This makes candy think that this could be the prospect for him when he gets useless. It drove him to the desperation point of putting his life saving into the hands of complete strangers wanting to escape from the same ending as his beloved dog. The men on the ranch describe the dog as a stinking hound and an old bastard. Candy feels dejected as he says I wish somebody would shoot me when I become useless. He feels left out and not respected because of his age as they killed his only friend, he feels that he doesnt wish to live without his precious dog anymore. Candy, a lost old man, hes missing a hand and his most reliable and trust worthy companion. i lost my hand my hand right here on this ranch, thats why they gave me a job swampin' this worries candy that he will get fired soon because if he can no longer work he will be dispensable. Steinbeck used this character because the older generation would relate to him. Curleys wife is the only women on the ranch. Everybody makes fun of her; they dont talk to her as a friend because shes a woman. Aint I got a right to talk to nobody? Whatta they think I am anyways?.This quotation shows that she is quarantined from the other migrants just like crooks and candy they are all isolated characters. The men on the ranch dont give a chance to get to know her personally, they just labelled her a trouble maker, and being Curleys wife doesnt do her any favour. As we never hear her real name in the book it shows how belittled she is, she is seen as a property of Curleys. Steinbeck did this because back in those days men were dominant and women were just seen as house wives. The men on the ranch act on their prejudice calling her nasty names such as a rattrap, jailbait, and tart. Due to this she feels alone and discriminated against, because she is only seeking for attention to make friends, shes is not what they describe to be. Curleys wife is desperate for a companion just like candy and Crooks; she wants someone to listen to her because Curley is never around, he never gives her the attention she needs, I dont like Curley, he aint a nice fella, clearly shows that she isnt happy, she feels trapped and lonely. Due to this she wonders around the ranch looking something to do, someone to talk to. Overall in conclusion Steinbeck carefully used these types of characters, because they each represent different society at that time of the book. Racism was very high and discrimination against women and the elderly were very common. I think the novel has relevance in our culture; it portrays the issues of discrimination and racism. I think Steinbeck wrote this book to show the world that within our society we have a disgusting habit of making other feel down.

Effects of Website Attributes on Customer Satisfaction

Effects of Website Attributes on Customer Satisfaction ABSTRACT This study investigates the important attributes of online web stores in e-commerce by examining the possible website elements that determine different aspects of the association between customers satisfaction and e-commerce website attributes. A questionnaire consisting of 24 items was completed by 60 respondents. The instrument for this study was developed on the basis of â€Å"SERVQUAL† using a 5 point Likert scale. There were five independent variables used in the study out of which two were included as a result of stepwise multiple regression model which are: websResponse (accounting for 26.3% of the total variance); and webCustomization (accounting for 5.1% of the total variance). Results of a stepwise regression indicated that two website attributes significantly predict customer satisfaction (31.4% of the combined explained variance). Within the five website attributes in E-commerce website dimension, â€Å"website response† correlated highly with customer satis faction (26.3% of the explained variance). The results of the study indicate that the two website attributes of e-commerce (website response and website customization) impact the customers satisfaction and other three do not have a significant influence. The study concludes with related implications and design guidelines to enhancing customer satisfaction of e-commerce. Effects of website attributes on customer satisfaction in E-commerce SECTION 1: INTRODUCTION The Internet is no longer a niche technology it is mass media and an utterly integral part of modern life. As our lives become more fractured and cluttered, it isnt surprising that consumers turn to the unrivalled convenience of the Internet when it comes to searching and buying product. 1.1 INTROduction to E-COMMERCE The rise of the WWW gives birth to new phenomena in our daily lives, one of which is e-commerce. The internet has played a vital and important part to encourage selling products and services online which makes life convenient for the audiences, which in an inter-connected world, is well, the whole world. E-Commerce is a subset of an overall e-business strategy consists of the buying and selling of products or services over electronic systems such as the Internet. E-commerce seeks to add revenue streams using the World Wide Web or the Internet to build and enhance relationships with clients and partners and to improve efficiency. E-commerce has given rise to the concept of completely online shops selling products and services, efficiently catalogued and available for the shoppers convenience. There are several websites that stock everything from lifestyle items, collectibles, books, electronic appliances etc. The level of e-commerce use can be measured by using an e-commerce capability indicator. E-commerce capability indicator by Molla Licker:  § No e-commerce indicates a company without e-mail or an Internet connection.  § Connected e-commerce represents a company that has an Internet connection and e-mail.  § Informational e-commerce indicates a company using a Web site to publish basic information about the company and its products/services in a static manner.  § Interactive e-commerce refers to the ability of users to search the companys product catalogue, make queries, and enter orders.  § Transactional e-commerce allows online selling and purchasing of products or services including online payment and customer service. E-business applications can be divided into three categories. First is an internal business system in which customer relationship management (CRM), Enterprise resource planning (ERP), and Human Resource management (HRM) type of systems are involved. Second is enterprise communication and collaboration such as content management system (CMS), business process management (BPM) and web conferencing etc. Third is e-commerce that includes Business-to-business (B2B) e-commerce and Business-to-customer (B2C) e-commerce. Online shopping comes under this category on which this study is conducted. Several e-commerce service providers are available on web that provides professional customized web designing services that suit their clients needs. Some common applications related to electronic commerce are the following:  § Online Shopping (Web Shop)  § Online Banking  § Online Marketing  § CRM etc 1.1.1 Online Shopping Online shopping is the process consumers go through to purchase products or services over the services over the web. Online shopping is a type of business-to-consumer (B2C) transactions. The term web shop also refers to a place of business where web development, web hosting and other types of web related activities take place (Web refers to the World Wide Web and shop has a idiomatic meaning used to describe the place). 1.2 service quality The level of service received on a web site. Dependent on reliability, responsiveness and availability of staff and the web site service. Service quality is comprised of five dimensions. These are:  § Tangibles: appearance of physical facilities, equipment, personnel, and written materials (Zeithaml, Bitner Gremler, 2006).  § Reliability: ability to perform the promised service dependably and accurately.  § Assurance: employees knowledge and courtesy and their ability to inspire trust and confidence.  § Responsiveness: willingness to help customers and provide prompt service.  § Empathy: caring, individualized attention given to customers. 1.2.1 Service quality dimensions in e-commerce systems Lets examine how customers judge the five dimensions of service quality in perspective of e-commerce systems. Tangibles refer to the physical appearance of an e-commerce website, its structure, layout, theme etc and referred as â€Å"website structure†. Reliability represented as â€Å"website adequacy† which provides the relevant and needed information provided by an e-commerce system when customer clicked or requested for. Assurance termed as â€Å"website security† refers as the trustworthy service provider that could include a well reputable website, reliable payments methods etc. Responsiveness is the prompt and relevant response to the specific request of users described by â€Å"website response†. Empathy knows internal customers as individual; understanding individual needs and concerns such as by providing recommendations that matches the customers needs which is termed as â€Å"website customization† in world of web. 1.2.2 service quality framework (SERVQUAL) SERVQUAL was originally measured on 10 aspects of service quality: reliability, responsiveness, competence, access, courtesy, communication, credibility, security, understanding or knowing the customer and tangibles. By the early nineties the authors had refined the model to the useful acronym RATER.  § Reliability  § Assurance  § Tangibles  § Empathy, and  § Responsiveness SERVQUAL has its detractors and is considered overly complex, subjective and statistically unreliable. The simplified RATER model however is a simple and useful model for qualitatively exploring and assessing customers service experiences and has been used widely by service delivery organizations. 1.2.3 customer satisfaction Customer satisfaction refers to the extent to which customers are happy with the products and services provided by a business. Customer satisfaction levels can be measured using survey techniques and questionnaires. Gaining high levels of customer satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. The basic definition of customer satisfaction says that Customer satisfaction is a term, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is an abstract concept and the actual manifestation of the state of satisfaction will vary from person to person and product/service to product or service. The level of satisfaction can also vary depending on other options the customer may have and other products against which the customer can compare the organizations products or services. 1.3 Customer Satisfaction Based on Perceived service quality of e-commerce systems The overall satisfaction of e-commerce customers can be attained by providing the level of service quality that customers perceive in that system. The five dimensions of service quality are tangibility, reliability, responsiveness, assurance and empathy. The website structure of an e-commerce websites is all about the tangibility dimension. The reliability dimension in this study is measured by the attribute called website adequacy. The website response variable indicates the responsiveness dimension. Website security as another attribute of an e-commerce system refers to the assurance dimension and the empathy dimension described by the website customization The overall customer satisfaction is based on the five service quality dimensions representing various service attributes: tangibility, reliability, assurance, responsiveness and empathy. The detailed model used in this study is presented in figure A. The website design elements are characterized into five different types which are supposed to influence the five service quality dimensions. This study hypothesizes that some website attributes that are based on service quality dimensions has an impact on an online customer satisfaction. In other words, customers satisfaction level will increase if the e-commerce system provides a higher level of service quality through different website attributes. 1.4 Increased trend of Online surfing and shopping in Pakistan The trend of an online surfing is increasing rapidly due to the increased benefits by the use of e-commerce business environment. People visit e-commerce web sites not only for buying but for several other reasons and the smart retailer just should not only focus on boosting online browse-to-buy conversion rates, but should also try to grab the attention of an online visitors who came in for review so as they could become a customer later. Many people feel it comfortable to review the products through an extensive knowledge provided over the internet before actually buying a particular product. For this purpose, e-commerce website provides an interface to the buyers to write their reviews and share their after-purchase experiences. Thus, the e-commerce systems reduce the time and efforts required for the first step of information search in consumer decision making process. That is, by just few clicks a consumer can have a concise analysis for what matches his/her needs. There are some factors emerged as a results of the changes in lifestyle and habits of consumer which has promoted the trend of online searching and shopping in Pakistan. Some of these factors are lack of time, need of convenience and easy access to the desired object. Moreover, e-commerce websites facilitates the visitor in many ways to boost up online browse-to-buy conversion rate. Whenever a new customer lands on an e-commerce website, he/she must be having many questions in their minds regarding the products and services. A well-framed ecommerce site has an enquiry page for their customers. This gives the chance to the visitor to post an enquiry with your site. Main aim of this page is to gather all relevant and necessary information from the customers so that they can be given response in an apt manner. Within the past decade, e-commerce has matured and grown exponentially. The result: now there are many types of e-commerce payment methods available online. If your credit is bad and you cannot afford a merchant account, there are alternative methods of payments on e-commerce websites which can help you. The e-commerce systems give customers controlled access to the data they need. In other words, not only are you managing your relationship with your customers, you are giving your customers the tools to manage their relationship with you. THESIS STRUCTURE This thesis consists of five chapters. Chapter 1 discusses the problem about which the research was carried out and in general about the trends of online shopping in Pakistan. Chapter 2 is about the literature review and the theoretical background is developed. In Chapter 3, researcher describes the methodology adopted including sources of information and data collection procedure is discussed. In chapter 4, the empirical data collected through questionnaire is analyzed and results are concluded on the basis of a survey. In Chapter 5, Conclusions are drawn and necessary recommendations are suggested. 1.5 STATEMENT OF THE PROBLEM â€Å"Effects of website attributes on customer satisfaction in e-commerce.† The main purpose of this research is to find out the different attributes which encourage consumers to visit, search and shop on a particular website. 1.6 OBJECTIVE The purposes of this study are as follows: To identify the most important website element of e-commerce with respect to the customer satisfaction. To examine what is important to the customer regarding website attributes in e-commerce with perspective of website builders. 1.6.1 Possible Research Findings The research will also provide the following significances.  § Help the organization to better understand what customers expect in e-commerce and how those expectations impact customer attitude.  § The study will examine what the customer views as major attributes of website in e-commerce.  § Able to investigate the major customer attitudes associated with website structure in e-commerce.  § The study will indicate the link between the website attributes and the customer attitudes. 1.7 HYPOTHESES H1: Website structure has a significant association with customer satisfaction. H2: Website adequacy has a significant association with customer satisfaction. H3: Website security has a significant association with customer satisfaction. H4: Website response has a significant association with customer satisfaction. H5: Website customization has a significant association with customer satisfaction. SECTION 2: LITERATURE REVIEW 2.1 Introduction to e-commerce: The propagation of WWW has originated few facts in our daily lives, one of which is e-commerce. A transaction between two or more participants through an electronic medium is defines as e-commerce (Kalacota and Whinston 1997). As an e-commerce is rapidly raising field, therefore for accomplishing success in this market, a top quality information system is necessary (Margherio et al. 1998). An e-commerce system is designed by selectively integrating many technical (e.g. search system) or managerial (e.g. the level of information related to product) design elements (Lohse and Spiller 1998). It is still very difficult, if not impossible; to make use of all the design factors presently available for the e-commerce system although many design factors have been suggested to improve the overall quality of e-commerce system (Selz and Schubert 1997, Lohse and Spiller 1998). This is because of the recent arrival of new design factors resulted by an increase in the interest of Internet (Selz and Schubert 1997). The main goal of this paper is to explore important design elements that have significant influence on the customer satisfaction regarding the performance of e-commerce systems. In this paper, the study presents a conceptual model of e-commerce websites that includes concrete design elements, perceived level of website quality and the customer satisfaction (JINWOO KIM and JUNGWON LEE 2002). There is remarkable potential for e-commerce in developing countries. Online shopping makes it easy to find things, merchants and best offerings and thus economical in terms of time and effort offerings (Balasubramanian, 1997). According to the Malone et al (1989) communicating a same piece of information through communication networks results in decreased cost and improved speed. There is tremendous potential for e-commerce in developing countries because the use of an e-commerce can potentially reduce transaction costs. As per Malone et al (1989) observation, the search costs such as cost of identifying a market (from where to buy a product) and /or a product or service are likely to reduce with the use of e-commerce systems and can be defined as potential e-commerce cost savings. From an organizations perspective, e-commerce systems provide the organization with the better market reach and an ability to provide their customer a customized service that suits their individual needs and preferences. For example the exchange between â€Å"richness† and â€Å"reach† can be minimized by e-commerce (Evans Wurster, 2000). Richness refers to the quality and quantity of information in terms of accuracy, relevance, customization, etc. and reach measures the number of people who can be got in touch with that information. 2.2 Service quality dimensions: The overall customer satisfaction can be measured by the level of service quality of an e-commerce system that customer perceives. Some researchers (Parasuraman, Zeithaml and Berry 1988) stated that consumer satisfaction or dissatisfaction is as an ancestor of service quality. Conversely, modern evidence recommends that it is an outcome of service quality (Woodside, Frey and Daly 1989; Cronin and Taylor 1992). Service quality attributes are the most important factors for the success of an e-commerce systems For example Liu and Arnett (2000) found that organizations that involve in e-commerce can only ensure the success of their system by keenly looking for the ways to improve their service quality. The customers decision whether to continue using a particular e-commerce system is based on the perceived quality of service (Bhattacherjee 2001) as the service quality impacts the overall satisfaction of a customer. Tangibility, reliability, responsiveness, assurance and empathy are the five dimensions of service quality. (Parasuraman et al. 1985, 1991, Pit et al. 1995). The tool that is being used in this study to measure the dimensions of service quality is SERVQUAL According to Brown et al. this instrument has been proved valid and reliable and hence used in various domains. (Brown et al.1993, Fisk et al. 1993, Parasuraman et al. 1985, 1993). On the basis of previous researches, service quality despite being a main interesting field in services marketing for the past two decades (Zeithaml et al., 2000); electronic service quality is still in its early stages in research area. Reil el al in 2001concluded that there has been no theoretical conceptualization emerged for customer evaluation of electronic services that could have been accepted generally. Cox and Dale (2001) has supported this conception by the fact that most out of the dominant research on service quality cannot even be valid to e-business environment. By the year 2002, the existing studies on the determinants of electronic service quality were based on measuring B2C interactions (Gilbert, 2000; Barnes and Vidgens 2000, 2001 and 2002) and few exploratory researches on website quality and e-service quality by Zeithaml et al. In early stages of service quality research, researcher were required to find out what is service quality from customers perspective (Sasser et al.,1979; Lehtinen and Lehtinen,1982; Gronroos,1982). It was normally approved that the judgment of service quality came from comparisons between what customers feel a service provider should offer (expectations) and the actual service performance of the company (perceptions) (Zeithaml et al., 2000). This view was reinforced by Parasuraman Zeithaml (2000) and Berry (1985) in their study of service quality in different service industries with which they discussed the concept of service quality as a function of expectations-perception gap. Parasuraman et als, identified the 10 dimensions that customer uses in their assessment of service quality. These 10 service quality dimensions then shaped the source for the development of a scale (SERVQUAL) to measure service quality in direct service interactions. Research extended in other context and as a result refined the scale and reduced it to 5 dimensions (reliability, responsiveness, assurance, empathy and tangibles) Since the SERVQUAL scale has been widely used to measure service quality in many studies across a range of settings (IS Departments; Airlines; Universities; Ocean Freight Shipping; Professional Services; Health Providers; International Markets; Purchasing; Advertising; Banking; E-commerce). Initially the concept of services were created to capture the nature of service encounters (Meuter et al., 2000) which may not be sufficient to capture the characteristics of customer interactions with self-service technologies such as e-services (Dabholkar et al.,1996). Later on, many approaches have been proposed to study online service. (Gilbert, 2000; Gronroos et al., 2000; Parasuraman and Grewel, 2000; Kaynama and Black, 2000; Zeithaml, et al., 2000; ONeill, et al., 2001) proposed the use of existing service theory as a first type. The second type utilizes generated new categories for self-service technologies such as e-services (Szymanski and Hise, 2000; van Riel, et al., 2001; Wang and Tang, 2001; Ruyter et al., 2001). Third type develops information systems and web quality theory (Barnes and Vidgen, 2000; 2001; 2002; Aladwani and Palvia, 2001). These researches have centered on customer interactions with a variety of self-service technologies such as automated call centre technology, ATMs and Web sites and touch screen technologies. A redefined SERVQUAL instrument to measure the service expectations and perceptions of customers of Internet businesses was used by Gilbert in 2000 in which he concluded that to measure online service quality, the altered SERVQUAL scale was a practical instrument. The features that are useful, accurate, relevant and comprehensive information reflect the reliability of quality information (Bailey and Pearson 1983). Bailey and Pearson (1983) also identified that website reliability depends on to what level the information provided on the website about the product or service is true, precise and also depend to what level a customer can rely on a particular website that it provides enough amount of information available regarding each product. (Luedi 1997) stated that website personalization based on the ability of website to deliver individualized interface for a specific user which generated dynamically as per users needs. This may involve making purchase recommendations and /or providing the list of other relevant products that matchs the customer needs. This can be extracted through the previous data available regarding an individual user such as buying behavior, cart items and the current session contents. Providing customized services is the best way to create a loyal customer and make repeat visits on a website Luedi (1997). The concern over security continues to plague the online world. Variables like perceived security, reputation were included in this study to examine the customer attitude towards buying process. Even though the understanding of credit card transactions perceived secure like a waiters and waitresses, still security is the top concern of people who shop online (Salisbury et at. 2001, Luo 2002. Wilson and Abel 2002). Likewise security is the reason why people do not shop online (Luo 2002). The research variable of Security reflects trust in the online system and the variable reputation reflects trust in the specific vendor. Discovering whether vendors receive repeat business reflects the overall buying attitude of consumers. Overall customer satisfaction at online shopping measures which attributes helps the website meets expectations. 2.3 Website elements: The first phase of consumer decision making process that is the information search starts the minute customers look at the interface of e-commerce website and ends until they decide whether to place the purchase order or not (Schmid 1995). The role of website structure remains important during the phase of information search process such as site maps, navigation, content settings and layout of website etc. The content, structure and website elements should be portrayed explicitly on the e-commerce interface. Website structure that includes the presentation of design elements determines how the information is actually displayed on the screen to acquire the customer attention (Morris and Hinrich 1996). Convenient website structure defined as to what extent a customer feels that the e-commerce website is user friendly, simple and instinctive. (Ki-Han and Shin, 2008) Website adequacy describes the quality and quantity of the information provided in the e-commerce system. Content based on usefulness and comprehensiveness involves the type and scope of information to be included in the system (Morris and Hinrich 1996, Kim et al 1997). After the collection of appropriate information regarding the identified products or services, the contents must be placed in a well organized manner so that the customer can understand the interface easily (Gronroos 1982, Rosenfeld and Morville 1998). A well-defined and properly placed content is a feature of website which indicates the ability to made information easily available to visitors (Ki-Han and Shin, 2008). When adequate and reliable information has been properly dispersed across different web pages within the structure of the e-commerce website, an efficient interaction system must be provided to enable the customer to switch between different pages easily (Kim and Yoo 2000, Park and Kim 2000). Ballantine (2005) has found the impact of interactivity and product related information on customer satisfaction in an online trade setting. He argued in his study that the amount of product-related information affected consumer satisfaction of online shopping. An important design element that relates to the interaction system includes the involvement of website response and website customization ability. Website Customization is referred as the extent to which an e-commerce website can identify a customer and then modify the choice of products and shopping experience for that customer (Srinivasan et al., 2002). Cook and Coupey (2001) in their research argued that the improved accessibility of information on internet is likely to result in informed customers. And educated customers are able to make better quality decisions and will then experience more satisfaction with the visits and purchases they make. The connection between all of the five individual variables describes the basic architecture of web pages (Steinmetz and Nahrsted, 1995). The overall satisfaction of e-commerce customers can be attained by providing the level of service quality that customers perceive in that system. Satisfied customers have more potential to spread positive word-of-mouth (Gremler and Brown, 1999), and they avail further services (Zeithaml et al., 1996). The five dimensions of service quality are tangibility, reliability, responsiveness, assurance and empathy (Parasuraman et al. 1985, 1991, Pit et al. 1995). Attributes related to the website structure such as physical appearance of e-commerce websites are represented by tangibility dimension. For example, the tangibility measures the appeal of the website design of e-commerce system presents to their customers. The ability of the website to provide the dependable, accurate service is represented by reliability dimension. (Pit et al. 1995). For example, the reliability dimension measures how often an e-commerce system provides useful and comprehensive information regarding the relevant products or services. The responsiveness dimension indicates how prepared the website is to promptly response the customer with the clicked option. (Parasuraman et al. 1991). For example, the responsiveness dimension measures how often an ecommerce system voluntarily provides services that are important to its customers such as less loading time. Or it can be measured by how often a website provides accurate and rich information after a user clicked a particular product. The trust and confidence encouraged in the customer by the information provided on e-commerce system refers to the assurance dimension (Parasuraman et al. 1991). For example, the assurance dimension can be measured by extent to which a website is able to give a secure feeling to an online buyer. The empathy dimension described as the individual attention to the customer that is being provided by the dynamic e-commerce website (Pit et al. 1995). For example this dimension measures how often an ecommerce system voluntarily offers recommendations that match to its customers needs in order to provide the individual customers benefit. In summary, the overall quality of an e-commerce system can be measured by the service quality level perceived by its customers and ultimately leads to the customer satisfaction (JINWOO KIM and JUNGWON LEE, 2002). Parasuraman, Zeithaml et al. (1988, 1991) in study on SERVQUAL found that the interactive elements of e-commerce systems are e-business features that help in building relationships with customer and are fall into five main sets that are tangibles, reliability, assurance, responsiveness and empathy. Due to the consistency of research findings stated in literature, it become easy to propose that the five main determinants of e-commerce include website structure, website adequacy, website security, website response and website customization (D. HORN, R. FEINBERG and G. SALVENDY, 2005). In an e-business structure, the customer interaction with the business is through the e-commerce website. Therefore, several original SERVQUAL items were modified to focus on e-commerce website. The definition of an empathy dimension was extended to include personalization or customization, which is the concept of web gurus as they believe the emotional connection between customer and web business (Peppers et al. 1999). The overall appearance and structure of e-commerce website shows its tangibility. The performance of promised services and adequacy of information explains the reliability of an e-commerce website. Responsiveness is the ability of e-commerce system to help and provide prompt response to the website user. The individualized attention and customized service provided by the e-commerce system to an individual customer is described as empathy. Security is the trust on an e-commerce system in protecting personal and financial information (D. HORN, R. FEINBERG and G. SALVENDY, 2005). The major factors that impact the customer attitude are the five main attributes of e-commerce system. The model in Figure 1 describes how these attributes of e-commerce system work together to achieve customer satisfaction. The satisfaction/dissatisfaction of customer is defined as an emotional response to a specific consumption experience (Swan and Oliver 1989). It is determined by to what extent a consumer perceives that the service fulfills his/her needs, wants or desires. Satisfaction is a â€Å"state† inconsistent in that a consumer can be â€Å"very dissatisfi