Implementing QoS Research Paper Example | Topics and Well Written Essays - 750 words

Implementing QoS - Research Paper Example A majority of organisations have made extensive use of quality of service (QoS) in order to improve services and to ensure that quality is maintained at all levels. Quality of service has therefore been elevated to higher levels when it comes to the degree of its importance, and it is becoming apparent that it will occupy an even more important role in the future management of organisations. I also think that quality of service will evolve to be come more sophisticated and complex as time goes. Implementing Quality of Service There are various methods used in the implementation of the quality of service and differs. Assess the CPU utilization from each router during or in busy period to which it assists on the distribution of the Quality of service among the networks that share the load. Classify the types of traffics to which it flows in groups to reduce the workload .The interface should also be identified to which the traffic will reverse Cruz (1995). After that there should be th e determination of maximum delay that the application can be able to handle and if you needed should adjust its parameters within the traffic The rates are then checked to determine if it can be supported on the type of the interface being used and configure the bandwidth to match with the interface. Slow links are then identified to be able to determine whether the bottlenecks of the network used is located and then choose on which is to be applied in the link efficiency mechanisms for the type of interface chosen. One should use the only interface chosen in its implementation Cruz (1995). Calculation is then used in layer two and three overhead for the type of media type that will be used in the transportation of the traffic. This assists in the correction and also calculation of the bandwidth needed for the classes used Cruz (1995) Advantages of QOS Quality of service is important in organizations as it is used in translating a business in achieving its goals by simplification of its processes (Cardoso et.al 2002). This makes it efficient thus saving time and energy as it makes most of the work to be done or achieved in good time. This leads to an individual or an organization dependence as Quality of service makes its work easier and better enabling the managing their time and work in good time without stress QOS is also used in designing a business’s workflow as it design it to QoS metrics fulfilling not only the business but also the customer’s expectations. It can also be used in controlling and also monitoring an organization’s workflow depending on the type of QoS setting. This thus helps to manage commitments like contracts setting up compensation strategies when undesired metrics are identified (Cardoso et.al 2002). It is used by network administrators in making it efficient in providing services without interfering with their networks and enabling them manage their network. It improves users experience as it reduces a businessà ¢â‚¬â„¢s cost by using the available resources adequately reducing the need for upgrade of the networks (Cardoso et.al 2002). . Disadvantages of QOS It is difficult to know the type of protocol to use in implementing the quality of service. Different networks have different resources as some operate in real time and need a higher share It can controlled on the data from the main source but from you own point or place taking an example if ISP and modem (Cardoso et.al 20

Role of young engineers and successful examples education essay

Role of young engineers and successful examples education essay INTRODUCTION The term nation building is usually used to refer to the constructive process of engaging all citizens in building social unity, economic prosperity and political stability in an inclusive and democratic way. A nation is built out of the human intellect. This means that a nation cannot be built without the recognition and the collective efforts of all citizens, skilled and unskilled, young and old. Young people are a crucial segment of a nations development. Their contributions, therefore, are highly needed. Young people are social actors of change; and as the saying goes, The youth are not only the leaders of tomorrow, but also the partners of today. It is well known that the most vibrant section of every society is the youth. Therefore, the youth have the responsibility of being at the fore-front of any national exercise. Youth is that period when a man is full of energy, ambitions and zest for life. The power possessed by youth is a recognised force today. The power or the energy can be used for both constructive and destructive purposes. Whenever there is unrest in a country, political forces use youth for their further selfish interests [1]. Youth Leadership skills are relevant to young peoples personal development, as well as their role within a group. On a personal level, youth experiences gain insight into themselves. This helps them analyze their strengths and weaknesses and set personal and vocational goals. On a group level, youth develop the ability to work with others to create a shared vision and to draw on the talents, skills, and energy of others. The task of nation building is very challenging and can be divided into phases. Everyone can contribute towards it according to his or her capabilities. The young people should be made to understand a specific project and its importance to the society. They should be given a suitable direction so that they can work hard for its fulfilment. This will make them satisfied by the realisation that they have been assigned roles in the nation building. They would be prepared to work sincerely for the welfare of the society and the country. Every citizen, including the youths, should always have it at the back of their mind that nation building is a collective effort of all citizens in constructing a desired country. No contribution is too small or too big. It must also be noted that nation building starts from the community level up to the national level. LEADERSHIPS IN NATION DEVELOPMENT FORWARDING TO 1 MALAYSIA AND VISION 2020 The young, according to Pearl S. Buck (a Nobel Laureate in literature) do not know enough to be prudent, and therefore they attempt the impossible, and achieve it, generation after generation. Youth is that clay which can be melded in either shape one wants. In our belief, this is the sole reason for both exploitation and utilization of youth in the destruction and construction of any nation respectively. It is a fact that, the nations building is highly dependent on youth. Youth is that spark which needs no ignition. Youth is that powerful resource, which can either construct or destruct the whole nation. No doubts youth should step forward to take up on the responsibility in developing the nation. The countrys leadership should also embrace youths, as well as youth organisations, as they are the leaders of the future and would contribute to the nation-building efforts [2]. Awareness among youth is to be raised about the development issues and their potential roles in the country. It is also important to involve young people in the consultative process of designing policies that affect youth. If young people are inexperienced at work, they will also be inexperienced about policies but there are some important lessons that we have learned. For example, youths in their upper teens and 20s have been consulted, if not in decision-making, at least in informing them about legislation that would affect their lives. As such, the government policies and constitutional provisions which safeguard the needy will continue to be implemented. Prime Minister Datuk Seri Najib Tun Razak said that the 1Malaysia concepts ultimate objective is to achieve national unity among its people. He said In other words, 1Malaysia is a concept to foster unity in Malaysians of all races based on several important values which should become the practice of every Malaysian [3]. Malaysia is a formula which serves as a prerequisite to ensure realisation of the countrys aspiration to achieve developed nation status by 2020 if it is assimilated in the people and practised by society. If Bangsa Malaysia (the Malaysian race) outlined in Vision 2020 is the ultimate objective of this journey, then 1Malaysia is the guide pointing the way towards that objective. As such, youth leadership is one of the very important elements to ensure that the concept would not deviate from what had been agreed to by our forefathers. In fact, 1Malaysia values and respects the ethnic identities of every community in Malaysia and regards them as assets to be proud of. Y outh in order to make his/her country developed, has to sacrifice not only their lives by protecting their country at the borders but also has to protect from internal threats, and make the society a healthy place to live. It is possible only, if the youth realize to stay healthy by sacrificing selfishness, laziness, evilness etc., and by thinking dedicatedly for the growth of nation. Ignorance, fear, prejudice and apathy, if left unchecked, are fertile ground for breeding hatred, extremism, fatalism and fanaticism, which are the root causes of the worlds ills. So, youths of today play very significant role to demonstrate strong leadership potential, personal drive, and a passion and energy for making a difference in our community and country. No obstacle is too high, too deep or too wide for us to overcome if all of us especially the young generation who will be the leaders of tomorrow willing to join hands, think and act together as 1World. By quoting an old Malay proverb that Together, people could conquer all peaks and traverse all valleys. One way to inculcate youth leadership, youth can participate in the youth leadership academy [4]. The Youth Leadership Academy is dedicated to nurture and to build capabilities of future young leaders. As a participant, we will have the opportunity to improve our leadership skills, and be inspired by Malaysias most successf ul corporate leaders and young professionals. It is true that, youth is highly amendable, but one must show the guts to take up the challenge to guide the youth to a correct path. The central purpose of advocating youth leadership is to support youth in taking the initiative to engage in civic and community activities in order to build on their strengths and self-esteem and to work together as a team in building leadership skills. Youth leadership groups are similar to other youth development groups in that they are structured to offer youth educational, interesting material and resources that address current youth issues. Youth leadership groups are run by the youth themselves, but facilitated by a staff person in your program. Because the groups are self-directed by youth, the facilitator should serve as a support and guide for youth development. The key for the 1Malaysia concept is to practise mutual respect and trust among the different races in Malaysia. However, mutual respect is not just tolerance [5]. That is just the bare minimum. Mutual respect means we have embraced unity in diversity. And secondly, we must trust one another. But trust is not something gained overnight. But if done consciously over time, it will eventually happen. Once trust is developed, Malaysia will be the sum total of all races. We will not be moving as separate communities but as one Malaysia and we will be stronger. It will be a new Malaysia because well change our mindset because we trust and respect each other. We hope all will join us to bring Malaysia to greater heights. That is why youth leadership programs come in handy whereby they enable the youths to learn from the best, and really develop themselves personally and professionally! According to the National Centre on Secondary Education and Transition, youth leadership activities can help contributing to and being involved in promoting the well being of the community, developing and using a positive attitude within leadership activities, developing strong, trustworthy relationships with responsible adults and peers, interacting and collaborating with individuals from diverse cultural and ethnic backgrounds, participating in a wide array of career exploration activities, maintaining a commitment to academic and lifelong learning, maintaining and demonstrating a healthy lifestyle. In a nutshell, the core elements of unity are, firstly, the attitude of acceptance among the races and the people, secondly, principles of nationhood based on the Federal Constitution and the Rukun Negara (National Ideology), and, thirdly, social justice. As such, the government policies and constitutional provisions which safeguard the needy will continue to be implemented Malaysia has come a long way since its independence. It has survived the Japanese occupation, followed by colonization by the British Empire. After years of power struggle and much bloodshed, Malaysia is now 52 years old and growing since it freed itself from the grip of foreign forces. However, independence was not the final objective of Malaysia. Inspired by the struggle of our forefathers, Malaysia craves for global recognition as a developed nation as well as a place on the world map. Who then is to lead Malaysia into achieving this particular dream? The answer is definitely not the current leaders as human is of finite life. It is worth mentioning a quote from our former premier, His Excellency YAB Tun Dato Seri Dr Mahathir Mohamad during one of the recent Malaysian Business Council meetings. He (Dr. Mahathir) mentioned that most of the present council members will not be present on the morning of January 1, 2020; instead, the great bulk of work that must be carried out to ensur e Malaysia as a fully developed nation will obviously have to be done by the present generations youth. However, the current leaders should not neglect their role in guiding them (the youths) as well as lay the secure foundations that the youths will build upon [6]. The ultimate aim of Vision 2020 is to make Malaysia a fully developed country, hoping that Malaysians born today and in the years to come will be the last generation of citizens to live in a country that is called developing. What then you might ask is a fully developed country? Just as Dr. Mahathir put it, a developed country should not only be developed in the economic sense but also be fully developed along with all other dimensions namely politics, social, spiritual, psychology and culture [7]. The aforementioned criteria carry a significant amount of truth in them. In terms of politics, if the ruling government is corrupted and insensitive towards the community he or she serves, the country will not be able to progress. An unstable political system often results in chaos as it results in public demonstrations whereby in some cases, violent clashes between citizens and the nations defense body may occur. Violent situations like this creates an image of fear and insecurity and oft en these are the major factors that influences the decision of foreign investors on whether to invest, continue investing or to pull out. As mentioned earlier on, human life is finite, hence the current governing body will need replacement someday and this replacement will ultimately be succeeded by the current generation the youths. From the above paragraphs, it is noted of the significant role the youths of today will have to bear in the future. What about the current youths? How are they contributing towards the nations growth? Youth bodies or communities such as B.R.A.T.S., Rakan Muda, YouthSays, and the like are led by youths and for youths. Its activities comprise of culture, social, sports, and etcetera. So how is it this a contributing factor towards the countrys development? Recalling what Dr. Mahathir mentioned earlier on, the development of the country should be developed along with other dimensions such as, social, spiritual, psychology and culture. Youth bodies such as the aforementioned promotes social bonding activities via forums, sports, support groups, and so forth. Furthermore, Malaysian culture can be promoted too via its cultural activities in the form of dance, drama, music, and so on. As mentioned earlier on, these bodies are led by youths for youths and it is only through successful leader ship that will permit all these activities to be executed successfully. In other words, the present youths too contribute towards the developing of our nation. To sum it all, youths whether it is present or future play a major role in contributing towards the success of Vision 2020 furthermore the development of the country. Let it be present or future, it is the youths that will eventually succeed their predecessors moreover lead the country towards its goals and vision. The capability of youths is powerful as displayed in their current activities and they are inevitably going to be the nations upcoming successful leaders. This is why youths are the key in succeeding the countrys Vision 2020. EFFORT TO INCULCATE YOUTH LEADERSHIPS IN MALAYSIA YOUNG ENGINEERS AND PARTIES INVOLVED Empowering youths towards leaderships enables all of us to get involved in nation building besides promoting national unity and social integration as well as becoming the role models in the society. Efforts has been undertaken to equip youths with the necessary skills and qualities to ensure them of a better future and to meet the accelerated pace of economic development and the changes in the environment. The strategic thrusts for the development of youths will be as follows [8]: Empowering youths for the future through improved access to education and training; Increasing participation of youths in youth organizations; Inculcating the spirit of competitiveness among youths; Strengthening the legal framework of youth development programs; Promoting national unity and social integration. To encourage youths to participate actively in nation-building, their accessibility to education and training will be further enhanced while leadership and skills training, entrepreneurial development and healthy lifestyles program can be carried out more extensively. In addition, self-confidence and discipline are positive elements which should be incorporated in the character building program. Measures shall be undertaken to increase the accessibility of the youths into life-long learning program through distance education and non-formal education as an effort to ensure balanced development. With the healthy mental and physical attributes, excellence results in nation growth could be achieved. According to the Ninth Malaysian Plan, National Youth Research Institute will be established to undertake research in six areas, namely socialization of youths, culture and religion, youth potentials and integrity, youth organizations, leadership and volunteerism, education as well as political awareness. Besides, national youth act Youth Societies and Youth Development 2007 has been introduced to ensure the youth programs are implemented in an integrated, coordinated and synergistic manner. In the aspect of leadership training, effort has been put to build a new breed of young leaders as prime movers of development. In this regard, the curriculum of leadership training program could be strengthened to make it more proactive and relevant to future needs. It is estimated that about 100,000 youths, including NGO leaders, will be trained under this program [8]. The government will continue to develop and instil leadership qualities among youths by conducting courses and training on good values and positive attitudes. Special courses on values will also be conducted to mould youths as responsible citizens and role models in society. Greater awareness on the important role of youths in forging and promoting unity towards building a united Malaysian nation has been given priority in the leadership training programs A quality youth leader should equip themselves with soft skills in order to outperform as a nation builder. As Malaysia is a multi racial country, interaction and communication among each other should be further enhanced in order to bring our nation to leap on a larger step of improvement with all of us working together on it. Hence, to check racial polarization among youths, more multi racial youth organizations could be established to allow for greater interaction among them. In addition, good moral values such as understanding, harmony, respect for the culture and tradition of other races, goodwill and trust will also be inculcated among the youths to enhance nation building efforts. The private sector will also be encouraged to contribute to youth training as part of their social responsibility. More active participation of youths at the international level could be promoted through intergovernmental and non-governmental institutions. In effort of nation building involving wide range of people, the implementation of Rakan Muda Programs has been strengthened to focus on specific target groups, particularly youths who are out of the education system and the unemployed youths as they are more vulnerable and easily influenced to be involved in negative and unhealthy activities. In this regard, Rakan Muda Program will focus on efforts to create role models among youths who are caring, skilled and dynamic. In addition, these programs will also focus on enhancing cooperation amongst agencies involved in the social agenda [8]. A program named, Program Memperkasakan Tenaga Muda, will be implemented specially for youths who are not selected for PLKN. Activities and modules under the PLKN will be carried out to ensure those who are not selected for the PLKN training to be exposed to similar program which helps a lot in character building towards quality leaderships. To better prepare students for the PLKN, the Government will incorporate this program into the co-curricular and curriculum in secondary schools. The participants of the PLKN will be encouraged to join Rakan Muda Program to continuously nurture the spirit of volunteerism and solidarity amongst them [8]. The various skills and leadership training program aimed at empowering youths has been undertaken by the Ministry of Youth and Sports, Ministry of Entrepreneur and Cooperative Development and Ministry of Human Resources. Nevertheless, combating social problems among youths could help in nation building. The measures should be taken to avoid the youth from influences by negative and unhealthy activities, but on the other hand improving self inner qualities in order to contribute to the country as well as leading the nation towards progressive development. During the Ninth Malaysian Plan period, the Government has continued to give emphasis on preventive and rehabilitative program to combat social problems among youths. Closer cooperation between the local communities and government agencies in stemming crimes among youths will be established. In addition, training program for youths in the high-risk crime group will be carried out to nurture them to become responsible citizens. Apart from producing a productive and disciplined young generation, youth development program should continue to focus on skills training and entrepreneurial development to encourage self-employment among youths. They will be trained to be resilient and to withstand challenges in a competitive environment through on-the-job training and exposure to real work situations. This is to prepare ourselves towards real time challenge as we ultimately will come to work environment and contributes in different aspect or in different fields. Youth leadership program had given emphasis on the role of youths in society and fostering national unity with a sense of common and shared destiny. ROLE OF YOUNG ENGINEERS AND SUCCESSFUL EXAMPLES One may see an engineer as a person with a university education in engineering who may take an idea and turn it into a useful thing for other people to use. An engineer may make a better mouse trap, or tell people how best to build a bridge or a skyscraper. Whatever things to they wish to do, an engineer is to make sure people are safe and the next is to improve life. They can become very good engineers who can handle tools and machineries. Die-hards and loyal engineers to these perceptions have been losing out in terms of managerial positions, wealth and leadership to those who are enterprising and see business as well as quality management as prime factors to improve life, build better bridges and skyscrapers. In this fast changing world, the expectations towards engineers have changed. Engineers have to leave their cocoon if they wish to be better engineers of today and see the reality of life which is getting more sophisticated and complex. They need skills to manage people, technology, money, physical facilities, time, money and other resources. In addition, they also need to communicate effectively with society and other non-engineering people from various professions. Prestigious universities in the USA have been pushing for changes in their engineering programs. One might wonder why and whats behind the sudden push by universities to produce people-smart engineers? Successful engineers must learn to be a leader not mere follower neither only as a faithful employees in an organization. These skills and knowledge shall be acquired from the humanities and social sciences disciplines. An engineer must no longer a person who is shy away from things and challenges to be confronted as they can be better engineers, scientists and wealthy entrepreneur with their equipped technical and interpersonal skills as well as passion in solving problems for improvements. Engineering is a profession that covers a wide variety of disciplines. The tasks and studies of the various fields of engineering are vastly different, though each requires problem solving through the use of mathematical and scientific principles. Such fields include civil, electrical, aerospace, computer, chemical, environmental and mechanical engineering. No matter what will be the speciality, it requires a time-consuming, intense course of study and efforts beginning as far back as high school in order to become a well equipped engineer. Throughout the years, our government has increases its access to education and training especially on engineering field. We generate young professionals to enhance income generation capabilities, as well as life quality improvement of Malaysians. Nevertheless, the education and training system on engineering field has yet to be restructured, especially with greater private sector involvement in order to cater for the demand and needs of our local industries in their specified fields. Aspiring engineers should focus on developing different types of skills such as detail oriented, keen analytical skill, good communicator, able to work on a team, able to build and improve the way things work, or creative thinker. It is not easy to become a successful engineer in this world without any long journey of hard work. In Malaysia, there are a lot of successful engineer born in this country. Associate Professor Dr. Law Chung Lim is a lecture from The University of Nottingham. Associate Professor Dr. Law Chung Lim of the School of Chemical and Environmental Engineering at the Malaysia Campus was conferred the Young Engineer Award by the Institution of Engineers Malaysia (IEM). This award comes in recognition of Chung Lims involvement in various academic and research undertakings, as well as his societal and voluntary commitments and contributions [9]. Chung Lim has served the Institution of Engineers (IEM) since Jan 2004 and is actively involved in its activities. He has organised technical talks and technical visits for the Chemical Engineering Technical Division and has reported six events in the bulletin Jurutera over the years. Further to this, Chung Lim was a member in the sub-committee of Career and Guidance of Admission Practical Training Committee and IEM Computer Lab Project Committee in 2005. In addition, he served the 1st and 2nd Malaysian ChemECar Competition organising committee as a secretary, MC cum judge in 2004 and 2005. Besides, he also served as secretary cum treasurer and chemical risk and health assessor for the regional ChemECar competition which was held in KL in conjunction with the Asia Pacific Confederation on Chemical Engineering Conference, APPChE. Chung Lim also contributes to the reviewing of manuscripts submitted to the Jurnal IEM [9]. Over the years, Chung Lim has worked extensively on various research areas which has give a lot of important outcome in many aspects, ranging from research publication, equipment design, product development and many other researches. He innovatively modified a conventional fluidized bed dryer and proposed two modified fluidised bed dryers, viz. baffled fluidised bed dryer and two-stage cross flow fluidised bed dryer. The inventions won him a bronze and a gold medal in 2003 and 2005 respectively. Chung Lim obtained two e-Science research grants from the Ministry of Science, Technology and Innovation (MOSTI) and involved in three MOSTI grants which amount to over RM1.25 million. He has published more than seventy five papers including journal articles, handbook chapters, book chapters and review articles and conference papers. He has produced five equipment designs, fabricated and commissioned three prototypes of unit operation, conducting three product development projects, supervisin g seven postgraduates, received two award of excellence from the institution, and two awards of best paper [9]. As a researcher who is actively involved in drying and dehydration, Chung Lim receives requests to review manuscripts submitted to various journals, namely Drying technology, Canadian Journal of Chemical Engineering, Chemical Engineering Science, Jurnal of IEM, Pertanika and Jurnal Teknologi. Over the years, he has reviewed more than fifty five manuscripts and technical papers. Chung Lim received a certificate, medal and a prize award of RM500.00. Speaking after receiving the award, Chung Lim said, I shall continue to strive hard to remain worthy of this award. I shall uphold professionalism, make more contribution to promote engineering as a profession and conduct more impactful researches to the enrichment of knowledge [9]. CONCLUSION Nation building is a collective effort of all citizens. As an old saying goes: the youth are not only the leaders of tomorrow but also the partners of today. The Youth, as the energetic ambitious and highly capable people, have the responsibility, passion and power of being at the fore-front in developing the nation in a democratic and constructive way. Undoubtedly, Youth leadership is a significant element to ensure the concept of One Malaysia would not deviate from what had been agreed to by our forefathers. Also, Youth play a very important role to demonstrate their potential, motivation and passions of making a different in our community. The young generation, as tomorrows leaders; have to think together as one. The opportunity of improving our leadership skills is being given to us by taking part in civic and community activities. Youth leadership programmes will give emphasis on the role of youths in society and fostering national unity with a sense of common and shared destiny to develop the mutual trust and respect among different races in Malaysia at the young age and promote the well-being of the country. Moreover, Youth organisations are important and contribute to Malaysian nation-building and development because youth organisations have served as a training ground for many national leaders in Malaysian history. As empow erment emphasizes development of collective rather than individual goals, it will henceforth lead to capacity building and setting the agenda for changes for Malaysia. In an effort to attain developed nation status by the year 2020, the Malaysian government has made strategic thrusts for the development of youths by improving the access to education and training, inculcating the spirit of competitiveness among youths, strengthening the legal framework of youth development programs; increasing participation of youths in youth organizations, and promoting national unity and social integration. Most importantly, the essay would not bring any benefits if we did not know the roles of young engineers in building this nation. With the profession of many disciplines, engineers should not only develop their personal technical skill but also be creative thinker, good communicator and think positively to distribute to group success. In fact, youth leaders, as the powerful pressure groups and guardians of transparency, will enable themselves to query government policies and performance for corrective action to be taken for the development of a Malaysian Malaysia. According to Abdul Rahman Embong, Malaysians (especially with the emergence of a middle class) would like to have greater democracy and a stronger civil society. This is essential for youth organisations and their leaders to champion these new challenges to check and balance in all major issues, government policies and implementation, because youth comprises a significant proportion of the Malaysian population.

Smitty :: essays research papers

Hello my name is R, I had been running track all through high school and am just about to start my senior season. I had never been great, but good enough to make states last year in the 100 meter dash. Up until this year (When I transferred to Newark after 3 years at Hodgson) our only coaches were only temporary or who only coached track because they needed some more spending money on their paycheck. Some were even athletes themselves before they let themselves go and now wanted to relive their fantasies of victory through our hard work and sweat. This winter though, events will change. I have an experienced track coach who has championships to prove it and also cares of his athletes as if they were his children. He had run track in both high school and college but chose to be a coach for the love on the sport. His name is â€Å"Smitty† (as though we call him) and he was my ideal coach and person since he obviously was better at it than any of my other coaches. Not only that, but he has more passion than anyone else on the team and all my other coaches. Add to that the fact that he was more successful than most of the coaches in the state in sending athletes to college. He is also a very stern coach that comes with extremely hard workouts. If he hadn't been one of the nicest and most helpful people in the world things might have gotten ugly between him and I very quickly because at Hodgson I didn’t practice much. Instead, he became one of my best friends, as well as part of my family. I don't know exactly why, but Smitty seemed to make me his special project for the season( Calling me the next Brandon Reeves). From the first day of meeting him he pushed me harder than anyone else, spent more time with me and made sure that I pushed myself. Maybe it was because I ran the same distances he ran, but then again so did a few of the other guys. Maybe it was because he saw something in me that none of the other coaches had. I wasn't sure what it was, but at times I enjoyed the extra attention, on the other hand I am sure that I will hate it when he makes me run the extra distance or work extra hard.

Customer Relationship Management Systems

Abstract: Customer relationship management systems are used in the contemporary business environment to facilitate relationship marketing and other practices, which help firms enhance relationships between themselves, their customers, suppliers, employees, and other partners in their business processes. CRM systems provide all parties with vital information which helps make operations more efficient and enhances profitability. However, CRM systems also have drawbacks. This paper discusses the advantages and disadvantages of CRM systems and illustrates the mentioned concepts through a case study upon Dell. Introduction: A few decades ago, customers would personally go to supermarkets or other stores where they had previously purchased products or availed a service in order to either register complaints, to inquire about other products and services, or in order to purchase the product or book the service again. Likewise, businesses would attempt to observe and manually record which items left their shelves sooner and which items were less popular with customers amongst other data such as sales figures, regular purchasing patterns of customers, and how many customers were satisfied/dissatisfied with a product/service (Reinartz, Kraft, & Hoyer, 2004). While it previously took weeks or months for businesses to attempt to gather this information, such information is now available to businesses within seconds. However, the benefit of convenience is not only limited to businesses as customers also enjoy the facility of lodging complaints, asking questions, placing orders, and getting a fully personalized c ustomer service based upon their interests and preferences. While some customers enjoy the fact that businesses are aware of everything about them including their birthdays and the number of members in their family, some customers are not as enthusiastic about this sphere of customer relationship management software systems. Accordingly, customer relationship management software systems have their respective advantages and disadvantages (Chen & Popovich, 2003). This paper will discuss the manner in which customer relationship management systems have revolutionized e-business practices and integrated people, processes, and technology both within and across organizational contexts followed by a discussion of the best practices of firms using customer relationship management systems. The paper will then continue to discuss the challenges posed by the customer relationship management system and the social implications of its use with specific emphasis upon privacy issues. A case study o f Dell will be provided further in the paper in order to illustrate the applicable concepts mentioned. The paper will conclude with a summary of the main points emphasized in the paper and recommendations for improvements in the use of customer relationship management systems. Customer Relationship Management Systems and Their Effect on E-business: â€Å"E-business is an overall strategy which enables the proper management of business functions including time cycle, speed, globalization, enhanced productivity, reaching new customers and sharing knowledge across institutions for competitive advantage† says Lou Gerstner, CEO IBM (Lecture 2). Previously, businesses were not properly aware of what their customers needed and attempted to fulfil those needs and wants through guesswork or by asking a few customers what they preferred over what they did not desire in a product. Thus, managers recorded customer complaints in registers and attempted to resolve them eventually, while this process often resulted in delays over months. However, the implementation of e-business systems and the widespread use of e-commerce have enabled the introduction of customer relationship management systems, which include the â€Å"methodologies, software, and communication capabilities, that help organizations to structure and manage their custo mer relationships and interactions with the objective to increase customer satisfaction with the organisation’s products or services† (Lecture 3). Therefore, customers are now able to access reliable, accurate, and vital information regarding the products and services that they have used with the click of a mouse (Bose, 2002). Customer relationship management systems have benefitted firms by integrating people, processes, and technology to increase the level of efficiency in organizations and enabling firms to use customer information to their advantage. The system enables the production of a customer database recording all customer details and creating a customer profile, which provides the company with details regarding the customer’s needs and frequent purchases. While previously companies would attempt to sell the same product to every customer in the same manner, customer relationship management systems allow the information regarding customer preferences to be used to differentiate and specifically target the firm’s products to a customer (Payne & Frow, 2005). Customer relationship management systems are not only used to remain in communication with customers, but are used as a tool to connect a firm’s customers, distribution channel members, suppliers, and other similar parties within the same platform and maximising all of these relationships to increase profitability in the business. This is done through the various features of the customer relationship management systems which provide vital information for all of the parties involved in the business, thus making the conduction of business more convenient, information easily accessible, and operations efficient and cost-effective (Payne & Frow, 2005). For example, the sales force automation function of customer relationship management systems provides information on customers, previous deals, and competitors to support the sales force of the team. Thus, the system hel ps the sales force of the firm perform their job more effectively and also provides the suppliers of the business information regarding customer preferences and the products in highest demand amongst different target groups. Other functions of the system include customer service and support systems, which enable customers to track their orders, monitor their requests, and enables managers to reply to customer queries promptly thus aiding both customer service personnel and customers to fulfil their functions with ease. Field service is a function that allows remote staff to quickly and effectively communicate with the customer service personnel to meet individual needs. Thus, the customer relationship management system provides information to remote staff regarding customer needs in order to enable them to meet them more adequately (Jayachandran et al, 2005). The marketing automation function of the system allows up-to-date information on customers’ buying habits to enable th e construction of effective marketing campaigns. Accordingly, the system also facilitates the marketing team of an organization to construct and design specifically targeted and effective marketing campaigns which may help increase the profitability of a firm (Bose, 2002). Therefore, the customer relationship management system provides information for several parties involved in the business process and thus integrates the use of technology with people in order to improve and enhance business processes. This is one of the main reasons that customer relationship management systems are becoming highly popular amongst firms. The use of the system enables a firm to grow revenue, provide better customer service, introduce repeatable and consistent sales processes, create new value and increase customer loyalty (Campbell, 2003). It also allows firms to implement the three phases of customer relationship management systems, which enables the acquisition of new customers, enhancement of the profitability of existing customers, and the retention of profitable customers for life. It enables the implementation of core customer relationship management processes including cross-selling and up-selling, direct marketing, customer support, and sales force automation. Thus, the use of these processes brings substantial improvements in marketing campaigns, product development, sales, and field service (Lin, Chen, & Chiu, 2010). The use of customer relationship management systems has enabled firms to communicate within their organization, with customers, and across their organization to other firms, who may be members of the distribution channel or the firm’s suppliers, by sharing and gathering vital information regarding customers and processing this information to make it useful in the business process. The best practices of customer relationship management systems include well-establishment of organizational needs, good inter-departmental communication, the integration of front-end and back-office data-mining procedures, and the establishment of an up-to-date central warehouse of data (Oztaysi, Sezgin, & Ozok, 2011). Many firms currently apply customer relationship management strategies through the implementation of social customer relationship management and the use of social media to get their message across to customers effectively. Platforms, such as Facebook, Twitter, and LinkedIn, are used in order to communicate with customers and advertise products/services to them (Bose, 2003). However, while the use of customer relationship management systems provides extensive advantages to a contemporary business, there are still challenges involved in the use of these systems. While many customers are now accustomed to buying products online, other customers are still highly wary of using such systems and exposing personal information on such websites. Moreover, while the people of some cultures prefer communicating via an electronic source, others a re only satisfied with personal contact (Oztaysi, Sezgin, & Ozok, 2011).These challenges will be discussed in the next part of this paper. Challenges of Customer Relationship Management Systems and Social Implications of their Use: In order to gather all of the data needed to meet customer needs and provide information to suppliers, sales force, managers, and other parties in the business process, the business needs to use the aid of cookies to track customer surfing details and to record what types of products customers purchase from other websites. The problem is that some customers regard this as an invasion of privacy and refrain from shopping online because they are aware that firms are monitoring their actions. Statistics show that 51% of shoppers are highly concerned about privacy online and 48% refrain from shopping online because of privacy issues (Lecture 3). This can pose serious problems for firms who want to efficiently use their customer relationship management systems and prevent customers from using spyware protection software, making the use of these systems redundant (Fan & Ku, 2010). Other challenges posed by the use of customer relationship management systems include the lack of appropriate executive support as some customers feel that they do not receive adequate service online while some business executives also feel that these systems are not satisfactory for use in organizations and refrain from using them. Additionally, many firms lack rationale when they decide to use customer relationship management systems (Ang, 2011). For example, a firm who has a highly personal relationship with customers and thrives upon the personal contact that it enjoys with its customers may not benefit from the adoption of a customer relationship management system as it may lose the element of being able to personally attend to customers. Other problems with the use of customer relationship management systems include an inappropriate network infrastructure, user resistance, and the lack of cultural preparation of these systems (Fan & Ku, 2010). One of the major flaws of CRM systems includes their lack of adaptability to different cultures. Contemporary business research has found that customers belonging to different cultural backgrounds tend to act differently when interacting with businesses and have varying preferences regarding the type of contact that they find suitable in business settings. While consumers belonging to masculine cultures may prefer or be comfortable with using technological solutions and communicating with customer service personnel online, customers belonging to feministic cultures may prefer more personal contact. Moreover, customers belonging to certain cultures may consider the invasion of privacy that these systems encompass highly inappropriate while customers from other cultures may believe it to be useful in helping them find the right product (Chen & Popovich, 2003). Customer relationship management systems may also be hard to use for the company’s existing management and employees and they may resist a change to the use of these systems as it may involve a change in organizational culture. The appropriate implementation of these systems requires communication, culture, and coordination which helps employees adapt to the systems more appropriately (Campbell, 2003). It may be difficult to integrate the system with other departments in the organization, which will result in the adoption of the system to be expensive. The system may not coordinate well with other accounting and finance software which may cause the organization additional unnecessary expenditure in attempting to adjust the customer relationship management software with their existing technology, existing business processes, and the people associated with the business (Campbell, 2003). It is evident that while the customer relationship management system offers numerous advantages to firms and customers, there are specific challenges that the implementation of the system faces, especially in the realms of resistance shown by customers in allowing an invasion of their privacy. The next section of this paper will outline the manner in which De ll Inc. used customer relationship management software to its advantage and how it incorporated the system within its firm. Dell Case Study: Dell is a globally renowned company offering customers leading global systems and services and the company required the aid of a customer relationship management system to integrate its customers and other global sales teams with the business. Previously, the company used multiple systems, internally designed by the company, which were used in each of the regions that the company operated in. However, the company wished for a flexible and convenient system which was globally accepted and used widely. While the company aimed to find a solution themselves, it was proving to be highly expensive. Thus, the company implemented the use of SalesForce CRM, which is a software allowing the company to integrate with technological partners, customers, employees, and other agents in their business processes. The company required a solution to gather feedback from its 80,000 employees worldwide and also wanted to begin a global partner program in the near future for which it required an appropria te communication platform enabling it to efficiently and effectively communicate with potential technological partners. Thus, the use of SalesForce CRM integrated various departments within the organisation and also allowed the organization to communicate with other organizations using the same interface (Dell Case Study, 2011). The company solved several of its problems using the customer relationship management system which included communicating with approximately 3 million customers everyday and also collaborating with 80,000 employees worldwide. The use of the system enabled the company to extract the top ideas for innovation and better understand what customers were looking forward to by gathering and processing customer feedback on the system. Moreover, employees were also required to give innovative ideas for future technological solutions and business processes and this information was also automatically sorted by the system in order to show Dell’s business executive s the most popular opinions. Top ideas were generated through comments and voting upon the posting of various opinions on the system (Dell Case Study, 2011). The company greatly benefitted from the implementation of this system as it generated over 2,500 ideas on innovation in the first week and approximately 700 ideas related to employee feedback regarding business processes. The company has been able to use vital customer feedback in order to design desktops and consumer notebooks and also left Windows XP as a pre-installed operating system in the computers because of customer demand. The technology implemented in the customer relationship management systems enabled the company to track main technological trends and develop products accordingly (Dell Case Study, 2011). Using the Salesforce CRM system enabled the company to integrate various players in its business processes via one platform and also enabled the company to design some its own software solutions which allowed the co mpany to enhance its relationship marketing strategies. However, one of the problems that the company faced with the implementation and use of the Salesforce CRM system was user adaptation of the system. Teaching users worldwide how to operate the various functions that the system offered was an obstacle that the company overcame through offering training sessions on the use of the system and teaching employees and other users worldwide how to use the system within fourteen days. Thus, because Salesforce CRM is an easy-to-use system, users were able to adapt to the new technology easily and within a short period of time. Dell significantly benefitted from the use of the system and the system proved to be cost-effective, efficient, and highly beneficial in increasing the revenue of the company. Obstacles such as adaptation were overcome through the provision of training sessions and through company focus upon implementing and using the system. While the initial installation and provi sion of training for the system was expensive, the system aided Dell in collaborating with both employees and customers and enabled the company to devise its own technology. Moreover, the company did not use the system to â€Å"spy† on customers or invade their privacy which proved to be an added advantage. The system was used in various manners by the company to solve its current problems and can be used in other ways in the future. Thus, customer relationship management systems can prove to be an addition of value for a company and an important tool used to integrate processes, people, and technology to enhance relationships within the organisation and outside the realms of the organisation as well. The next section of this paper will discuss the main points emphasized in the paper and provide recommendations regarding the use of customer relationship systems and for Dell Inc. Conclusion and Recommendations: There are various advantages associated with the use of customer relationship management systems which include the functions such as sales force automation, direct marketing, customer service, field service automation, and others. Hence, the use of such systems promotes convenience, access to information and information-processing, and enhances the efficiency of business operations. Moreover, it also allows the integration of people, processes, and technology. This has been illustrated in the case of Dell who use SalesForce CRM to integrate inter-department functions with other organizations that it wishes to partner with. However, the drawbacks of using customer relationship management systems include the issue of customer privacy, user resistance, lack of adaptability, and the inability to prepare the software for use by different cultures. Accordingly, it is recommended that customer relationship management software not be used in place of personal contact but can be used as an ad ditional resource helping keep customers and businesses connected. However, businesses should frequently encourage personal and face-to-face contact with their customers and ask customers for feedback regarding products/services or their personal preferences instead of tracking customers’ surfing data through the use of cookies. If the business deems it necessary to track customer information through cookies, the company must aim to ask customers for permission and inform them that this will enable the business to serve them better through products customized and tailored to suit their needs. Additionally, customers must attempt to adapt the system to suit people of different cultures and nationalities in order to make the system suitable for use by all. In the case of Dell Inc. it is recommended that the company use its CRM system to freely communicate with clients, enable them to customize their computers, provide feedback, and can also use it to motivate employees. This ca n be done by using it as a portal to provide hard-working employees with recognition for their contribution to the organisation. The company can also use it as a marketing tool in order to inform customers of new products based upon their recent purchases. Thus, the company can use the CRM system for multiple purposes. References Ang, L. (2011). â€Å"Community relationship management and social media.† Journal of Database Marketing & Customer Strategy Management. Vol. 18(1) pp. 31-38. Bose, R. (2002). â€Å"Customer relationship management: key components for IT success.† Industrial Management & Data Systems. Vol.102(2) pp. 89-97. Campbell, A. J. (2003). â€Å"Creating customer knowledge competence: managing customer relationship management programs strategically.† Industrial Marketing Management. Vol. 32(5) pp.375-383. Chen, I. J., & Popovich, K. (2003). â€Å"Understanding customer relationship management (CRM): People, process and technology.† Business Process Management Journal. Vol. 9(5) pp. 672-688. Dell Case Study (2011) Dell-Case Study. Accessed on: March 11, 2014 Available at: http://doblegroup.com/dell-case-study/ Fan, Y. W., & Ku, E. (2010). â€Å"Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing.â⠂¬  The Service Industries Journal. Vol. 30(2) pp. 203-223. Jayachandran, S., Sharma, S., Kaufman, P., & Raman, P. (2005). â€Å"The role of relational information processes and technology use in customer relationship management.† Journal of Marketing. Vol. 69(4), pp.177-192. Lin, R. J., Chen, R. H., & Chiu, K. K. S. (2010). â€Å"Customer relationship management and innovation capability: an empirical study.† Industrial Management & Data Systems. Vol.110(1) pp.111-133. Oztaysi, B., Sezgin, S., & Ozok, A. F. (2011). â€Å"A measurement tool for customer relationship management processes.† Industrial Management & Data Systems. Vol. 111(6) pp. 943-960. Payne, A., & Frow, P. (2005). â€Å"A strategic framework for customer relationship management.† Journal of Marketing. Vol. 69(4) pp.167-176. Reinartz, W., Krafft, M., & Hoyer, W. D. (2004). â€Å"The customer relationship management process: its measurement and impact on performance.† Journal of Mark eting Research. Vol. 41(3) pp.293-305.

Political Manifesto

Political Manifesto â€Å"Let the people rule† was the slogan of former United States President and first Democrat of the people of the United States, Andrew Jackson. Democracy was made for the people, but not many Americans know a lot about the political party they support and what it does to help them. First I’m going to discuss some of the issues like gun control, Health care and the environment and also a brief history of the Democratic Party.Next I will tell you about a few leaders that not only influenced my following of the Democratic Party, but also supported a lot of the same views and morals I follow every day. And finally I will discuss some of the social movements like, the Students for a Democratic Society, which affected Democratic students around the United States. The Democratic Party was formed from Anti-Federalist factions that were against fiscal policies in the 1790s and was then founded in the modern era in 1828 and led by Andrew Jackson.The party h as the lengthiest record of continuous operation in the  United States and is among the oldest political parties in the world. (Encyclopedia Britannica Inc. , Democratic Party) The Democratic Party is one of the two major contemporary political parties in the United states along with the Republican Party and current President of the United States Barack Obama is the 15th Democrat to hold the office of the Presidency. (â€Å"American Presidents: Life Portrait. C-SPAN. Ret-Jan 12, 2009) There are a lot of issues in our society that Democrats are trying to take care of as well, such as the environment.Many Democrats believe that the government should protect the environment by favoring expansion of conservation lands and exploring new means of alternative energy sources. The Democratic Party also encourages open space and rail travel to relieve highway and airport congestion and improve air quality and economy. Another issue that is taking a toll on Democrats today is health care re form. Democrats call for affordable and quality health care and many advocate an expansion of government intervention in this area.More Democrats favor national health insurance or universal health care in a variety of forms to address the rising cost of modern health insurance. The Progressive Democrats of America, a group operating inside the Democratic Party, Has made single-payer universal health care one of their primary policy goals. (â€Å"Progressive Democrats of America-Priorities (Health Care for All)† Pdamerica. Org, ret-2010-06-07) Now when we talk about the issue of gun control, that can be a touchy subject with certain people Democrat or not.With a stated goal of reducing crime and homicide, the Democratic Party has introduced various gun control measures. Some Democrats, especially rural, Southern, and Western Democrats, favor fewer restrictions on firearm possession and warned the party was defeated 2000 presidential election in rural areas because of the issu e. (Abramsky, Sasha (2005-04-18). â€Å"Democrat Killer? † the Nation. Retrieved 2006-10-10) Many men in the history of the Democratic Party have influenced the way many of us live today.A few of these men, like Andrew Jackson, who was the first President of the United States that was a Democrat, helped shaped the party for future Americans. Andrew Jackson’s followers went on to create modern Democratic Party. The period during which this happened, 1830-1850, became later known as the era of Jacksonian Democracy (Wilentz, Sean. â€Å"Andrew Jackson† (2005), p. 2, 35) I believe Andrew Jackson was a great Democratic figure because of his appeal to the common citizen and how he supported states and federal rights.Franklin D. Roosevelt was also a key Democrat in American history. His efforts as President of the United States were very crucial in helping the society grip together during very enduring times. He was a dominant leader of the Democratic Party and was the only American president elected more than two terms. He built a New Deal Coalition that realigned American politics after 1932, as his domestic policies defined American liberalism for the middle third of the 20th Century. In 1944 Franklin D. Roosevelt signed the G. I.Bill-a historic measure that provided unprecedented benefits for soldiers returning from World War II, including low-cost mortgages, loans to start a business, and tuition and living expenses for those seeking a higher education. And our current President of the United States Barack Obama is also a Democrat who was involved in many economic issues in America at the time of his inauguration. Mainly I choose to support Barack Obama because he was my former Commander in Chief, but also because of his involvement in foreign policy with enacting the draw-down of troops from Iraq in December 2010.During its tenured history in America, the Democratic Party has seen its share of social movements, mainly of the few is Environm entalism. Environmentalism is a broad philosophy, ideology regarding concerns for environmental conservation and improvement of the health of the environment. It advocates the preservation of the natural environment, and may be referred to as a movement to control pollution. (Environmentalism Definition; Merriam-webster. com. 2010-08-13. Retrieved 2012-06-20) Also having a big effect on Democratic students in America was the Students for a Democratic Society.This group was a student activist movement in the United States that developed and expanded rapidly during the mid-1960s before dissolving at its last convention in 1969. The group centered mainly on the issues of direct action and student power within the nation. In the early 2000s the 9/11 Trust movement is ongoing and many conspiracy theories have surfaced during this time as well. These social movements were such an integral part of our history and in some way had an effect on our nation, no matter how little the issue may h ave seemed.Picking the Democratic Party says a lot about a person and the morals they abide by. Aside from being one of the oldest political parties in the world, the Democratic Party has lots of issues that have affected the way they live their lives, like gun control across our nation, reform of a new nationwide healthcare plan and the effect we are having on our environment and what we can do to improve and/or preserve its current conditions not only across our country but around the world as well.There were many big political figures like former United States President Franklin D. Roosevelt, the current and 44th President of the United States Barack Obama and the first Democratic President of the United States, Andrew Jackson, that helped not only influence my choice in the Democratic Party, but also in the way America was shaped.Beyond the many figures that paved the way for Democracy to flourish in America, we had lots of social movements that also added to the way people live . Environmentalist movement, the 9/11 truth movement and the Students for a Democratic Society are just a few of the social movements that played a role in not just the Democratic Party, but the history of our great nation, the United States of America.

Barbie Doll essays

Barbie Doll essays For ages women everywhere had struggled to become the perfect woman. This struggle isnt the kind to help bring out the best in everyone; it creates problems, dissatisfactions, hate and other negativity. Everyone wants to be under Gods good graces, to be perfect, but everyone is wrong in not realizing that to be perfect can never be attained. The author, being one of the few who notices, depicts this by discussing a tragic attempt to be perfect. At birth, everyone is innocent and ready to be mold. What becomes of the child fixedly depends on the environment she or he is in. One major impression on the child is constructed by stereotypes. They are passed around among fathers, sons, mothers daughters, so on and so fourth. Stereotypes could actually be in disguise, dressing as a family tradition, passing as a joke taken seriously, there is no end to what they could become. Why is it that girls are always given little pots and pans on Christmas and boys are always given cars and trucks? The answer lies in the past; all we know today is that it has been a tradition that has been practiced from as long as anyone could remember. The toys that the child received are to be considered as a training stage. It helps them to get used to what they are going to be dealing with the rest of their lives. But as time move forward, changes are bound to happen. When the Womens Suffrage occurred and more opportunities are opened to women, toys had to change as well. The Barbie Doll, which came out already, made sure to keep up with the time. When the Barbie Doll just came out, she immediately captured the hearts of her loyal fans. How could someone adore a plastic figurine? Maybe it was of her stunning beauty or her intelligent mind. Her idolization went on an unstoppable uprise while every girls self esteem went plunging down. When more jobs and schooling became available to girls, Barbie onl ...

Communism and its fall essays

Communism and it's fall essays The shocking fall of communism in Eastern and central Europe in the late eighties was remarkable for both its rapidity and its scope. In each of the nations, the communist regimes in power were forces to transfer that power to radically different institutions than they were accustomed to. Democracy had been spreading throughout the world for the preceding two decades, but with a very important difference. In Europe, the shift from communism was taking place in a different context then that of the Soviet Union. The peoples involved were not looking to affect a narrow set of policy reforms, rather what was at stake what the shift from communist ideology to a more western plan for governmental and economic policy development. It seemed that the sole reason that the downfall of communism took so long was the veto power of the Soviet Union. Due to Eastern Europes longtime adherence to communist policies, these nations faced great difficulty in making the transition to a market economy without being forced to unite with another economic system. Mikhail Gorbachev was a different kind of Soviet leader. He recognized that communists in the Soviet Union could not remain politically and economically isolated and that the Soviet system had to be changed if it was to survive. The key pieces to his plan was a series of reforms that included Glasnost - an openness and greater form of expression for the people, Perestroika - a restructuring as to decentralize the soviet economy with market reforms all of which were designed to reform, not abolish socialism, and the renunciation of the Brezhnev Doctrine. Central planning in a modern economy brought many inefficiencies. The socialist system was ineffective in that communism promised a classless society with collective ownership but instead it produced a new class of communist party functionaries. In addition, the soviet state could not longer afford the high defense spending tha...